digiDirect Reviews 1,154

Purchased a Canon EOS R3 ($6,800) from DigiDirect Parramatta on 18/04/2026. The camera was dead on arrival (no power/display).

When I returned to the store and requested a refund, I was told this was not available and that I had to accept a replacement or wait for the item to be sent to Canon. This contradicts Australian Consumer Law for a major failure.

Since then, resolving this has been extremely frustrating. The store manager has not responded to emails or made themselves available, and the online support team has been unable to assist, repeatedly redirecting me back to the store without any resolution.

I even contacted Canon myself to cancel a bonus claim in preparation for returning the item on the day return the camera, yet the store has still not provided clear support or confirmation for the refund.

Overall, this has been a drawn-out and unnecessarily difficult process for what should be a straightforward DOA case. I am now proceeding with NSW Fair Trading, and if required, NCAT to enforce my rights.

If you purchase from this store, be prepared to push hard to have your consumer rights recognised.

I was after a battery for my Canon.
Camera House in Geelong recommended I contact you for the specialist product. I dealt with Clare in the Melbourne Store and she was so knowledgeable, professional and customer focused
Had the battery in 2 days.
Super service 👌

I ordered a camera bag and didn't receive a confirmation email. I contacted customer support and asked to chat with a team member. Thomas was able to find my order and confirm that it was soon to be packed and shipped with a tracking number. I would give 5* for his response but this is not the first time I've had to follow up on an order. Digidirect need to improve the order confirmation system.

Prompt service. Kind staff at the click and collect desk

Great service and communication. My order was on the waiting list and every time I emailed for a follow up they were prompt with their response. Delivery was fast and in time for my trip!

Great customer service—my issue was resolved promptly. Thanks again to Reymark from the customer service team for your help.

My item was on back order for quite a few months. I was updated constantly as to the progress of the stock arriving in Aus. Amazing service - the attention I was given - the service with sales people - amazing! Sometimes things are just out of stock - that’s life - but being updated and assured that I was not forgotten made me feel like I mattered. Thank you so much.

No actual follow-up to initial receipt of my email. Obviously very busy people in store, so I can see why they don't rate more than 3 stars to online requests.or emails - just too busy.

Finally I went into digi direct today (22 April) their Elizabeth St Melbourne and purchased a canon RF 24-70mm L lens but it was still pretty laid back in store but eventually someone did notice me

Excellent service. Hard to find Instax version, no problem. I like dropping in-store to pick up, but delivery is genuinely as fast.

Easy to buy camera equipment. Staff are friendly and helpful .Love the range held and ability to get what I need.

I often purchase photography equipment from DigiDirect. In my experience their staff are knowledgeable and efficient in dealing with on-line orders and their prices are significantly lower than those of other photography retailers.

Super helpful, Kim went the extra mile for me to get me out of an urgent gear malfunction.

It was quick to get the item through click and collect. Good product for my work.

I haven't yet received the product I ordered (Sony RX1Riii Lens Hood - order No 002835379)

I was initially going to purchase my camera through another store but since I was in the area, I thought i’d try digidirect. The person who I was really impressed with is the senior male staff/ manager. He was very busy attending to other clients when I got there but he would stop and assist the young lady I was asking help from. They initially said no to matching sony’s online offer but since the manager was in close proximity he told the staff not to assume they know everything. So he matched sony’s offer for me. It was very pleasant and smooth transaction and my camera body was delivered on time.

Also, it was closing time and I needed to wait for my ride home. I was about to leave the premises when the manager stopped me and offered me to stay inside while I wait for my ride. I didn't know the area very well but he told me I can wait inside even after 4pm because he didn't want me to get robbed since I was carrying pricey gears. That level of care to customers is beyond! I didn't get his name sadly. But he was such a good human being. Thank you! May you be rewarded for being an exemplary employee.
Purchased sony products on the 29th of March.

Mark is the absolute best person to ever deal with at DigiDirect. He has been helping me for years and I cannot appreciate him enough. No matter what questions or concerns I have, he has the answers. Super friendly, very knowledgeable, always looking out for customers. For as long as Mark is there, Digidirect will always be my goto Camera store :D 10/10 experience and thank you so much for helping me get the Sony A7V

After searching, this came up as great lens and wonderful price

very good. The staff is very helpful and kind when I pay the bill.

The sales assistant was knowledgeable and helpful with the product and quick service in completing the sale

Great advice helping me select my first mirrorless camera. Lots of patience with an absolute novice. Also, very good prices.