DigiSub.co.uk 

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Rated 1 out of 5 stars

Very poor! Still have not received delivery on item purchased, sent several emails, tired calling nothing.

Rated 5 out of 5 stars

Found website on google search engine, never used before. offered 4200 microsoft points at a great price. as a new customer account had to be verified which was simple and quick. Communication was e... See more

Rated 5 out of 5 stars

After using 12 months golden membership for play Xbox Live , I want to re-new it again. This is really a great opportunity to get more facility for long time.They are so cool staffs .They are offerin... See more

Rated 5 out of 5 stars

Excellent service from this site at all times. I always buy my Xbox Live memberships from this site, although i still don't know why i keep buying 48hour ones, hehe. Still, as previously said this sit... See more

Company details

  1. Gaming service Provider

Information provided by various external sources

DigiSub offer a range of digitally delivered products at low prices. From Xbox Live Subscriptions to World of Warcraft codes. Instant Delivery into your email inbox upon verification.


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Rated 3 out of 5 stars

not happy at all

so yea ordered a 12 mnth xbox live membership yesterday morning and still not recieved done the verification thing still no luck tried to go on website today and guess what does not work wether i use chrome ie9 or mozilla on anyones comp yet al the other websites work so what is going on here then i would of been someone that would of bought constantly from them if the service worked and now i cant contact thern via website chat or email not even moneybookers there money merchant can access the site so how am i to get my code now someone please tell me i feek like ive just been conned out of my money worst thing it was for my lil bros bday present and now i have had to go out to the shops and buy another one as it was today so not only have lost on on £30 i aint got use for a code now admitedly i am willing to change my rating if they sort it out and may even go back on there if the explanation is good enoguh as to why teh internet site is down and why i have still had no correspondance----They got back to me i will be fair data centre down but it was too late bought another membership as i said was bros bday and needed it sooner i do accept the apology as i can see they have had pretty much nothing but good reviews i will use them again if i can be assured nothing will go wrong but thanks for actually replying it just seemed a bit dodgy to me a site i never used bought summin one day next day it not working and cant get hold of cust service but im sure its not the same for everyone so dont let me put you off going there

June 30, 2012
Unprompted review
DigiSub.co.uk logo

Reply from DigiSub.co.uk

Hi Malika,

We are currently experiencing technical issues with our site. We will be back up as soon as possible and will get your code dispatched immediately.

Please accept our sincerest apologies.

Regards,
DigiSub

Rated 2 out of 5 stars

Terrible service!!!!!!!

xbox 4200 points, i have NONE! This company boasts a ten minute delivery on codes- most users with issues recieve within 3 hours....im now past the 3 hour mark and feel as a first time customer this service is terrible. i may as well have gone on e-bay. Digisub, you just lost a prospective good customer who would have used and advised your service to all who could use your products.
i would leave ZERO stars but i cant, maybe would have 2....if i had even recieved the code yet


UPDATE- there is the additional star promised upon reciept of product.
Digisub- if you have out of office hours please state this to customers. Also a reponse to this will earn you another star and possibly another shot at getting me my xbox points to me in ten mins in the future- this review is based on the promises made by Digisub.

June 29, 2012
Unprompted review
DigiSub.co.uk logo

Reply from DigiSub.co.uk

Hi Louis,

Thank you for your custom. A member of our customer support team has responded to your review via e-mail.

Regards,
DigiSub

Rated 5 out of 5 stars

Quick and Convenient

Second time I have used DigiSub - Absolutely no problem. I already have an account from the first purchase, I simply selected my £30 iTunes Voucher, Logged In, paid and 10 minutes later had my codes. Great Service and very quick - I cannot understand the negative comments.

June 21, 2012
Unprompted review
Rated 1 out of 5 stars

"10 minute delivery" hmmm.....

Digisub's website advertises "10 minute delivery." Well, several hours later I am still awaiting my xbox live subscription. I have been unable to contact them by any means- their telephone line goes to answer-phone, the live chat is offline and they have thus far ignored my emails. I bought from them purely due to the 10min wait- i could have got this cheaper elsewhere!

I am really disappointed, and have asked for a full refund.

***Update 1- so 2 hrs later, I'm asked to phone and leave a verification voicemail. Site failed to mention this upon purchase. No reply to my emails yet though.

**** Update 2- So the refund at least was quick. They asked me to remove this review, I came on to increase the star rating to 2 or 3 due to the quick refund. Find that the review has been reported for some reason.

**** Update 3- despite Digisub trying to get my review removed by telling Trustpilot that they "have no record or my transaction" I have since proved this and my review is back. Decided to leave review at 1/5 because of this.

June 21, 2012
Unprompted review
DigiSub.co.uk logo

Reply from DigiSub.co.uk

Hi Oliver,

We are disappointed that you changed your rating to 1 star. Could you possibly contact us via live chat to resolve this?

I assure you we did not try to get your review removed, we simply had no record of payment but understand now that the order was refunded.

Regards,
DigiSub

Rated 5 out of 5 stars

Very helpful support chat

Been ordering X Box points and stuff for my son.. the whole transaction system works very well. I had a problem because my son doesn't live with me so went on the online support chat and my problem was resolved very quickly indeed.
Well done DigiSub!

June 19, 2012
Unprompted review
Rated 1 out of 5 stars

Absolutely awful

I have used these jokers three time now, the first time was quick and easy.
They claim on their website that you only have to verify via voicemail once, I have had to do this with every order I have placed.
They also claim you instantly get your code, they also claim within 10 minutes…so which is it? False advertising I hear you say? Well it doesn’t stop there, the second time I ordered form them it took over 3 hours to receive my code for my MS points and this time I ordered them yesterday around 10pm and am still waiting for them to be delivered…..what a joke.
I ordered 4200 and 1200 ms points yesterday both have been paid for, I have now had 3 emails stating payment has been made, I have also had to go through the ridiculous voicemail procedure AGAIN and yet no points.
I will be filing a complaint with Ofcom to have these charlatans remove their misleading sales pitches from their website as they are supping you and me out our money and providing low end shoddy service or on this occasion no service at all!! I am sure Ofcom will have a field day with them.
Also anyone else who has experienced this appalling level of service I would suggest looking me up on FB and sending me your complaints via email or PM, I will then forward these along with mine on to Ofcom.

June 19, 2012
Unprompted review
DigiSub.co.uk logo

Reply from DigiSub.co.uk

We didn't expect such a crass review from a repeat customer who's orders have been fulfilled.

Customers first order, verification and delivery was under 10 minutes as stated.

2nd order we had a minor technical difficulty, we had to manually dispatch the order (within an hour or so - this was at 3am) and he was (seemingly) happily considering he proceeded to order a 3rd item.

After ordering a 3rd item, customer had to wait as a security issue was flagged on their account, this was quickly resolved the next day during working hours, this issue is rare and for customers own safety, yet he saw fit that a 1 star review (the lowest rating) accurately reflected our service which effectively parallels our company with scam artists.

We tried to resolve the issue with the customer, yet he was unwilling to listen to reason or any sort of resolution proposition.

Rated 5 out of 5 stars

Excellent value & good customer service

Must admit I was slightly sceptical that I could get an iTunes voucher at a significant discount.

I'm glad to say that I was wrong - the signup/verification procedure is a little involved but I can understand why it's necessary. And the emails do make it clear what's happening and why certain precautions are being taken.

The vouchers arrived as promised. I did have a slight problem with one of the 4 vouchers I ordered but a brief online chat via the DigiSub website put this right within minutes. Great customer service and I will definitely be buying from this site again.

Jason.

June 15, 2012
Unprompted review
DigiSub.co.uk logo

Reply from DigiSub.co.uk

Hi Jason,

Thank you very much for your kind feedback and recommendation, as always, it is very much appreciated!

Regards,
DigiSub

Rated 5 out of 5 stars

brilliant

it wasn't by all means that quick took 20 minutes but it was down to verification which is completely understandable had the psn credits through email and the service was extremely easy very happy with my purchase and will be referring friends to this site thanks you guys at digisub i was a bit cautious at first because i never heard of your company but wil become a regular customer i seen some people not happy with they service took to long e.t.c but if its your first time ordering they got to be sure your not a scammer or fraudster so guys be patient its well worth the wait , once again thank you guys and keep up the good work ! :)

June 9, 2012
Unprompted review
Rated 5 out of 5 stars

Useful and helpful staff combined with a quick service

Was instantly greeted with a helpful online chat service that talked me through the steps I'd need to take to purchase what I wanted, got the email with the code almost instantly no issues

June 6, 2012
Unprompted review
DigiSub.co.uk logo

Reply from DigiSub.co.uk

Thank you very much Jack, we really appreciate positive feedback like this.

Rated 5 out of 5 stars

the best service a guy could ask for!!!!!!

with this company i found it very easy to browse there site and look for what i wanted after buying my item i had to verify my account what was very easy then had my order in 10 mins totel time start to finish was 15-20 mins the best thing was i had a online adviser help me every step of the way its a must use service 100% risk free one happy customer defently recomend and will use again

June 5, 2012
Unprompted review
DigiSub.co.uk logo

Reply from DigiSub.co.uk

We are very happy you had an easy and efficient purchase David. This is one of DigiSub's primary customer focussed goals.

Rated 5 out of 5 stars

Great offers and amazing customer service.

When I first visited the site I was extremely sceptical to buy a voucher from a company that I haven't heard of.

I read the reviews on their website and went on their Facebook page and saw that they had a large amount of positive feedback. I also spoke to a DigiSub agent, who was very friendly and helpful. So I decided to go for it and order a £50 pound iTunes voucher.

Paying was simple and straight forward. I received my voucher codes instantly by specified E-mail, typed it into my iPad and redeemed the code. I now have £50 pounds credit which I bought for £39.98. DigiSub offers a fantastic service and I recommend this company to everyone who doesn't wants to get amazing offers on vouchers.

June 4, 2012
Unprompted review
Rated 5 out of 5 stars

digisub please help

It has been nearly 3 hours and i still havent recieved my microsoft points i ordered 2100 and also 1000.

update- i have recieved good work digisub:D

June 4, 2012
Unprompted review
Rated 1 out of 5 stars

Late Delivery

Order xbox points for a 10 minute delivery.
Hours later I'm still waiting for my points.
I could have got in the car and gone out and bought them from a shop in less time than it's taken.

Update : After posting the review on here I received my order within minutes. And a response from the customer service team citing technical difficulties, they then went on to tell me my review was unacceptable and I should change it. To "accurately reflect the service provided".

Update: weeks later digisub have tried to have my review removed after repeated contact with them to my email address suddenly they haven't a clue who their customers are.

I'd question the authenticity of any of the good reviews on here. They should have to prove those are real. Some of them are totally suspect.
This is my review and my opinion. STEER CLEAR!

May 28, 2012
Unprompted review
DigiSub.co.uk logo

Reply from DigiSub.co.uk

Hi Joe,

We are disappointed you have lowered your rating. We simply require customers to verify their review as we have received some unwarranted negative reviews from people who hadn't actually completed an order on our website.

We would appreciate it if you could possibly review your rating considering we fulfilled your purchase and you did receive your product, albeit with a slight delay.

Thank you for shopping with us.

Regards,
DigiSub

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