DigiSub.co.uk 

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Rated 1 out of 5 stars

Very poor! Still have not received delivery on item purchased, sent several emails, tired calling nothing.

Rated 5 out of 5 stars

Found website on google search engine, never used before. offered 4200 microsoft points at a great price. as a new customer account had to be verified which was simple and quick. Communication was e... See more

Rated 5 out of 5 stars

After using 12 months golden membership for play Xbox Live , I want to re-new it again. This is really a great opportunity to get more facility for long time.They are so cool staffs .They are offerin... See more

Rated 5 out of 5 stars

Excellent service from this site at all times. I always buy my Xbox Live memberships from this site, although i still don't know why i keep buying 48hour ones, hehe. Still, as previously said this sit... See more

Company details

  1. Gaming service Provider

Information provided by various external sources

DigiSub offer a range of digitally delivered products at low prices. From Xbox Live Subscriptions to World of Warcraft codes. Instant Delivery into your email inbox upon verification.


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All reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

17 Hours later

Still no contact regarding my xbox game time card.

No reply to emails or facebook.

Disappointing. I would not recommend, look for another company.

Update: My code arrived 18 hours later and was told its same day, I still firmly stick by if you want a code instantly, look elsewhere.

October 3, 2012
Unprompted review
Rated 4 out of 5 stars

good service

after initially recieving the wrong code i contacted them through the web chat and they quickly sent the corrected code. i did panic as the first code didnt work and then i read reviews but turned out fine in the end and i would recommend to others and will be using again

September 28, 2012
Unprompted review
Rated 5 out of 5 stars

Couldnt of asked for more!!

I made my first transaction yesterday evening and woke up to find the coins in my account.

Also spoke to customer service through the live chat who gave me 5* responses

I was skeptical at first but have no complaints and would recommend to anyone.

September 28, 2012
Unprompted review
Rated 2 out of 5 stars

Wish I had read the reviews 1st

'Delivered to you within 10 minutes. No need to wait!'....It is simply not true.

DigiSub has managed to send me 2 emails and has taken my payment (which involved sending a text message to my mobile) but still has not delivered my voucher.

If you are in a hurry try another site that does not blatantly mislead its customers

Shame on you DigiSub

Update: Now over 10 Hours since my money was taken and well into the next working day - Still no voucher.... Will soon be on the phone to my Credit Card company.

Update 2: After 11.5 Hours the codes have finally appeared on email with no apology or recognition of the extended delay - Luckily they work and only 11 Hours and 20 Mins late...

September 22, 2012
Unprompted review
Rated 4 out of 5 stars

Where's the Live Chat?

Had a problem verifying my order as my land-line is currently out of action but this was resolved quickly by staff and my code was e-mailed out to me.

p.s still could not find the live chat on your website!

September 11, 2012
Unprompted review
Rated 2 out of 5 stars

In no way instant

Advertised as "Delivered to you within 10 minutes! No need to wait." but I've been waiting 2 hours for my Xbox code now. I know it's the weekend, but if that makes a difference then that should be made clear on the website and I'd have ordered from elsewhere.

September 8, 2012
Unprompted review
Rated 5 out of 5 stars

100 % worth it

thanks for the code will use this site again

August 18, 2012
Unprompted review
DigiSub.co.uk logo

Reply from DigiSub.co.uk

Michael,

Your code was sent instantly, we have also responded to your queries, please check your spam folder if you have not received anything from us.

Regards,
DigiSub

Rated 2 out of 5 stars

First Time Customers Warning - Not Instant

Because I realized my xbox gold subscription had expired at around 10pm (outside of business hours), I knew that the majority of sellers would not be able to provide me with a code until tomorrow morning.

Although DigiSub were £5 more expensive than the cheapest seller, I decided to buy an xbox live 12 month code after they promised "instant email delivery" with a code emailed to you within ten minutes.

DigiSub first emailed me to say payment had been successful at 22:44. I therefore expected a code by 22:54. I didn't hear ANYTHING from them until 01:04 when I was told I had to call an 0871 pay number before they could provide a code for security purposes. I had of course gone to sleep by this time, but when I did call the number, it took approximately another hour until I received the code.

Seeing as I chose DigiSub specifically because they claimed to send codes instantly, I was extremely annoyed by the experience and am left £5 out of pocket as a result.

On the item description page, in the FAQ section, it states - "How fast do I receive my code? Usually within 10 minutes, some orders may take longer due to security reasons but this is rare."
In my opinion, they have purposely kept this vague in order to deceive customers, when they probably fully well know that all first time customers will have to go through these security checks leading to a significant delay in receiving your code. Regardless of this, moving from the "Payment Successful" status to the "Voicemail Verification request" status took over two hours suggesting that even if I wasn't a first time customer, their claim of delivery within ten minutes is bogus.

P.S a lot of the emails refer to a live chat option if you experience difficulties, I couldn't find any mention of a live chat on the website whatsoever.

August 16, 2012
Unprompted review
DigiSub.co.uk logo

Reply from DigiSub.co.uk

Hi Matt,

Thank you for your feedback, we price ourselves independent of our competitors as we believe our customer support, site usability and delivery times are the best around. We are a small business and believe our prices are fair with relation to the product. You saved yourself £10 off the RRP for the 12 month xbox live code.

The verification process is only for some customers and mostly for orders over £25, the call would have costed you no more than 20p off a BT landline as stated in the email.

I do understand your frustration with waiting but we put these security checks in place to prevent fraud and because of the nature of our product it is a necessity.

The live chat function is available on the bottom right of the website within working hours.

Regards,
DigiSub

Rated 5 out of 5 stars

ISSUES DEALT WITH RAPIDLY!! HIGHLY RECOMMEND!!

Used this company a few times normally good, BUT on two occasions have recieved microsoft codes that when entered on my xbox say code not valid! on the first occasion they did absoloutley nothing about this apart from basically call me a liar and say its impossible! thought to myself maybe ive done it incorrect etc so just left it! now today after paying just shy of £18 same thing has happened so hopefully they will actually deal with my email this time if its resolved ill quite happily change my review!! Balls in your court DIGISUB or are you going to accuse me of being a liar once again!!...............................problem dealt with and resolved within a couple of minutes so thank you digisub would deal with you again gladly!

August 1, 2012
Unprompted review
Rated 4 out of 5 stars

Still waiting even though it says it's been delivered

I ordered an instant iTunes voucher about an hour ago, had to go through a lot of verifications etc but all of that was fine. Finally got my verification email saying I won't have to go through it again and that my voucher would be emailed to me in 10 minutes but, 40 minutes later, nothing has happened. I checked my account details and order status and it even says my email has been delivered. It definitely has not. Customer service won't respond to me. Either they can sort this out ASAP or I'm putting this down as a scam site. My stars will be increased if this can be resolved quickly.

Edit: After some complaints they resent me the email a few hours later containing the code I needed. It works. I have upped the stars from 1 to 4 because it was a fast transition.

July 26, 2012
Unprompted review
Rated 5 out of 5 stars

great customer service

huge delay on my side but got my product once i spoke to a representative peter w if that matters who walked me through the process. Its worth using will use again and again . Thanks digisub :)

July 20, 2012
Unprompted review
Rated 5 out of 5 stars

Amazing Service A*!

Order verification was easy, customer service with Online Chat are friendly and there was no hassle.
Received my coins within a matter of minutes, I will be definitely buying from here again!

July 18, 2012
Unprompted review
Rated 5 out of 5 stars

What more could you ask for? :-)

DigiSub provided exactly what they said on the Tin, good service, live response and the end product within 10 minutes. Not to mention the live feedback to any queries! Cannot complain in the slightest, good folks, would and will use them again!

July 16, 2012
Unprompted review
Rated 5 out of 5 stars

Great convenience

pros: Quick, easy, reliable, fairly priced. And most importantly, when concerning fifa coins, not a scam!

Live chat responses are the best I've experienced on a website of this nature. I.e. they can understand English

July 14, 2012
Unprompted review
Rated 5 out of 5 stars

Great!

Great prices and fantastic customer service! Easy to contact through Facebook if you have any queries.

Recommended

July 10, 2012
Unprompted review
Rated 5 out of 5 stars

10/10

Used this website twice now for. Good on-line help and services.
Used it for Ultimate Team coins, received them within 10 minutes

July 9, 2012
Unprompted review

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