After ignoring the company for a year whilst I dealt with other issues the process to set up a payment plan for peace of mind was very simple & allowed smaller payments to be made & additional payme... See more
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Review summary
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Reviews shaping this summary
I honestly can’t thank Charlotte enough for the support she gave me while getting my case sorted. She went above and beyond at every step, kept me updated, and made sure I understood everything along... See more
Company replied
Very helpful and supportive. Jordan helped me set up my payment plan with no messing about. Some companies try and bully you into making payments higher than you can afford but Jordan accepted my offe... See more
Company replied
Had an outstanding debt with this company found it hard to make the payments I was struggling single mum and they understood they listened they communicated and now I don’t have to worry ! Charlotte... See more
Company replied
Company details
Written by the company
Email: resolution@digitaldra.ukWelcome to The Digital DRA, your helping hand in taking charge of your finances. Our Customer Portal makes it easy for you to manage your account any time of the day, without having to make phone calls. You can get in touch with us digitally, using email, webchat, WhatsApp, or conversational text messaging. We're here to offer friendly and straightforward support without any pressure. If you have a problem or disagreement, just reach out to us using the contact details below, and our team will help you quickly. Contact Us: WhatsApp or Text: 07860030996 Portal: Visit www.digitaldra.uk and log in with your reference. Webchat: Access it through the webchat button on the bottom left corner of our website. Struggling with payments? We understand. We offer flexible payment plans tailored to your income. Simply login to the portal or send a message on any of the contact channels above. Please don’t ignore your financial issues. Instead, let's work together to find a solution. We're here to help. Concerned about our legitimacy? Don't worry. The Digital DRA is authorized and regulated by the Financial Conduct Authority. You can check our license information by visiting the link below. Your trust in us means everything, and we are dedicated to maintaining the highest standards of compliance and honesty. FCA license information: https://register.fca.org.uk/s/firm?id=0014G00002fje6GQAQ
Contact info
Elsie Whiteley Innovation Centre, Office 5, Hopwood Lane, HX1 5ER, Halifax, United Kingdom
- WhatsApp or Text: 07860030996
- resolution@digitaldra.uk
- www.digitaldra.uk
4.1
Great
502 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from The Digital DRA
Hi Maggie,
Thank you for your review.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Customer Service was brilliant
Customer Service was brilliant, talked me through what i thought was a scam, but found out more information and under no pressure guided me on how to pay them directly through a link.
December 18, 2025
Unprompted review
Reply from The Digital DRA
Hi Debra,
Thank you for your kind words,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Resolution Team
The agent was very helpful
The agent was very helpful
Robson was lovely made me feel very at ease and it was all resolved within s single call
December 17, 2025
Unprompted review
Reply from The Digital DRA
Hi Dawnie,
We appreciate your kind message and have passed your feedback to Robson.
Should you require any additional support, feel free to get in touch.
Best regards,
The Resolution Team
Robson was really helpful
Robson was really helpful, thank you so much for helping me resolve my situation.
December 16, 2025
Unprompted review
Reply from The Digital DRA
Hi Ewa,
Thank you for your kind words, they have been fed back to Robson.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Quick and easy payment went though in…
Quick and easy payment went though in seconds well iinpressed
December 12, 2025
Unprompted review
Reply from The Digital DRA
Hi Christine,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
I received an email from them even…
I received an email from them even though I have been paying pay plan Robson explained why fast and friendly service
December 10, 2025
Unprompted review
Reply from The Digital DRA
Hi Saff,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Kind regards,
The Resolution Team
Very helpful
Answered phone promptly, without me needing to select a series of options.
So nice to speak instantly to Simon (human being)! 😃
Fast at retrieving information.
Polite & courteous.
Options given to resolution.
Very helpful!
December 10, 2025
Unprompted review
Reply from The Digital DRA
Hi Sarah,
Thank you for your kind words, they have been fed back to Simon.
If there's anything else we can help you with, please let us know.
Best regards,
The Resolution Team
Reply from The Digital DRA
Hi Miriam,
Thank you for your kind words.
If there's anything else we can help you with, please let us know.
Kind regards,
The Resolution Team
So helpful giving me peace of mind…
So helpful giving me peace of mind Thankyou so much really worried the messages wasn’t genuine but the company is 100; professional so pleased with the way they have helped
December 5, 2025
Unprompted review
Reply from The Digital DRA
Hi Tina,
Thank you for your kind words,
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Digital DRA
It took a couple of calls to resolve my…
It took a couple of calls to resolve my issue and make a payment but this was due to the overdue account being my tenants - the letting agent passed it to me eventually and I was helped very courteously by Simon who assured me that the late payment fee would be removed and he would inform EON of why the payment was late through no fault of my own
December 3, 2025
Unprompted review
Reply from The Digital DRA
Hi Liz,
Thank you for your thoughtful feedback; your comments have been shared with Simon.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The Digital DRA
Quick efficient response by Robson
Quick efficient response by Robson, sorted the problem
December 3, 2025
Unprompted review
Reply from The Digital DRA
We appreciate your kind message and have passed your feedback along to Robson.
Should you require any additional support, feel free to get in touch.
Best regards,
The Digital DRA
Horrendous customer support
EDIT: Just to clarify, I know my payment was received. That was never the problem. And to clarify further, it was not a 'payment reminder' it was an email stating I had failed to make payment and that my agreement had been voided. Whatever process broke down and meant I received a threatening 'failed to pay' email when I had already infact paid needs to be sorted. But just so you know, the impact of most problems can be lessened by having quality customer service. Your agents should be trained on their tone when providing support over live chat. I don't believe the customer is always right, but when they are, barely apologising and minimising their issue is very poor.
***
This company has the worst customer service I've ever experience. I had three dealings with them, two occasions were with an agent called Robson and this person is incredibly rude, combative and dismissive.
They sent me an email saying I'd failed to pay my agreed payment when I'd actually paid. I contacted them to enquire about this and Robson was completely downplaying their mistake, only just about managed a reluctant 'sorry,' and told me it's nothing to stress over. Diabolic customer service.
December 3, 2025
Unprompted review
Reply from The Digital DRA
Hi Erica,
Thank you for taking the time to share your feedback. We’re sorry for any frustration or concern caused by the payment reminder you received.
Please be assured that your payment was received as agreed, and we regret any confusion that may have resulted from our email.
With regard to your communication with our colleague, we recognise that tone and intent don’t always come across as intended in written correspondence. If you felt dismissed or disrespected, we sincerely apologise, this was never our intention.
We appreciate your feedback and take it seriously, as we are always striving to improve our service.
Kind regards,
The Digital DRA
Clear & precise!
Clear and precise, finding my resolution to my So energy account, payment was unsuccessful but my understanding was it was me but I was assured it a IT issue from lady called Charlotte who helped me and informed me they will update in due course. I respect this company and want to pay my outstanding bill and I was assured it will be updated soon.
December 3, 2025
Unprompted review
Reply from The Digital DRA
Hi David,
Thank you for your kind words, they have been fed back to Charlotte.
If there's anything else we can help you with, please let us know.
Best regards,
The Digital DRA
It was easy enough to set up but im not…
It was easy enough to set up but im not really impressed. It said they may require bank statements etc to "prove" my affordability because I wanted to pay £5 a month. Im sorry, who are you to tell me what I can and can't afford? I kept getting a suggest payment "your spare money a month is 14 we recommend a payment plan of 7" genuinely why should I give you half my spare money? You have no idea about my situation or my affordability and you have no right to ask for proof. I am telling you what I can afford. I am a grown woman, you dont get to decide what i pay.
Two stars for simplicity
December 1, 2025
Unprompted review
Reply from The Digital DRA
Hi Megan,
Thank you for your review,
When setting up your plan on our portal, we ask a few basic affordability questions. This is part of our duty of care to ensure that any plan you set up is both affordable and sustainable. Please rest assured that we do not request your bank statements. However, while completing your basic expenditure details, you may notice a prompt that says: “To verify the amount you have suggested is affordable, please complete this form. Having 3 months’ bank statements, bills, and wage/benefit slips to hand will help.”
This is simply a suggestion to help you make sure you’ve included all your expenses, so the offer you make is genuinely affordable for you. There is no obligation to provide these documents, it's only to assist you in accurately completing your plan.
Best regards,
The Digital DRA
Good help from simon
November 28, 2025
Unprompted review
Reply from The Digital DRA
Thank you for your kind words, they have been fed back to Simon.
If there's anything else we can help you with, please let us know.
Best regards,
The Digital DRA
Very helpful advice from Simon who very…
Very helpful advice from Simon who very understanding of my situation.
November 27, 2025
Unprompted review
Reply from The Digital DRA
We appreciate your kind message and have passed your feedback along to Simon.
Should you require any additional support, feel free to get in touch.
Best regards,
The Digital DRA
Outstanding liability
The call handler (Simon) was sensitive in respect of my situation and not pushy.
It was a pleasant conversation.
November 27, 2025
Unprompted review
Reply from The Digital DRA
Thank you for your thoughtful feedback; your comments have been shared with Simon.
If you need any further assistance, please don’t hesitate to reach out.
Best regards,
The Digital DRA
Simon helped with all my questions and…
Simon helped with all my questions and helpful in helping me do these
November 26, 2025
Unprompted review
Reply from The Digital DRA
Thank you for your kind words, they have been fed back to Simon.
If there's anything else we can help you with, please let us know.
Best regards,
The Digital DRA
Extremely disappointed to be chased for…
Extremely disappointed to be chased for a non existent debt.. you are too American. I could never recommend this company
November 23, 2025
Unprompted review
Reply from The Digital DRA
Dear Simon,
I wanted to let you know that we have successfully resolved the issue you reported. We have also sent you an email with further details regarding the resolution.
Best regards,
Easy to sort out my problem
Easy to sort out my problem! Robson was great and very helpful!
November 17, 2025
Unprompted review
Reply from The Digital DRA
Hi Jodie,
Thank you for your kind words, they have been fed back to Robson.
If there's anything else we can help you with, please let us know.
Kind regards,
The Digital DRA.
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