I orders items from FITBIT. They have used Digital River UK Ltd. I ordered in March, it is now June and after much searching, of my e-mails, I find that there was insufficient address so the items... See more
Company replied
Location
Switch locationCenter 1635 Maidenhead Station, Office 102 1 Bell Street, SL6 1BU Maidenhead, Berkshire, GB
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See what reviewers are saying
On May 24, 2024, Digital River automatically charged without my authorisation on behalf of a company. It is crucial that the company recognises the order number provided by Digital River, as t... See more
Company replied
edit 30 August (2months after my cancellation) I finally received a mail announcing that they will proceed with the refund. So there is hope.. Updated the rating to 2 stars I cancelled a Len... See more
Worst possible online shopping experience, they run the online store for Logitech, I have ordered a keyboard and have had no email confirmations, I can see they have taken my money. There is no... See more
Company replied
Company details
Written by the company
Digital River is trusted by hundreds of brands worldwide to simplify the complexities of international ecommerce sales. For brands, we eliminate the risk and complexity of cross-border selling, enabling them to easily reach new customers around the world. For online shoppers, we make it easier to purchase directly from brands by delivering localized shopping experiences with the currency, language, and payment options they expect. Digital River supports both B2C and B2B sales, whether it’s digital goods, subscription services, and/or physical goods. We also enable fast, reliable, and affordable shipping and returns through one of the industry’s largest global logistics networks. As merchant of record, we are the legal entity responsible for handling online payments and all associated liabilities on behalf of brands. These responsibilities include processing payments, collecting taxes, mitigating fraud, complying with international rules and regulations, and honoring refunds and chargebacks. Shoppers with queries about an online order should contact the brand’s customer service team.
Contact info
Center 1635 Maidenhead Station, Office 102 1 Bell Street, SL6 1BU, Maidenhead, Berkshire, United Kingdom
- 0162-842-1668
1.5
Bad
36 reviews
Hasn’t replied to negative reviews
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Unable to contact this supplier
I orders items from FITBIT. They have used Digital River UK Ltd. I ordered in March, it is now June and after much searching, of my e-mails, I find that there was insufficient address so the items were sent back to postal depot. They have now marked parcel as "sorted". I have no way of contacting FITBIT or Digital River UK. The address on company house and the invoice receipt is different. I am going around in circles to get a refund. No email or phone numbers. Not very good customer service.
June 23, 2024
Unprompted review
Reply from Digital River - Maidenhead
Hi WEB 67915,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River is partnering with Fitbit to act as the merchant of record for Fitbit's online store. That means we're essentially receiving orders on their behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting Fitbit's customer support team directly. You can find their contact info here: support@fitbit.com or visit: https://myhelp.fitbit.com/
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here https://www.digitalriver.com/shopper-support/.
On May 24
On May 24, 2024, Digital River automatically charged without my authorisation on behalf of a company.
It is crucial that the company recognises the order number provided by Digital River, as they are currently denying its existence.
This attitude, in Italy, is called bad practice.
Given that companies are made up of human beings, I kindly request for someone to personally contact me to explain this behaviour.
And as a result, give me back my money.
Payment charged by Digital River Ireland, Ltd. 952-646-5037 is missing from the Trustpilot addresses list.
June 3, 2024
Unprompted review
Reply from Digital River - Maidenhead
Hi Maria,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River partners with brands to act as the merchant of record for their online stores. That means we're essentially receiving orders on a brand’s behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting the brand's customer support team directly.
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here: https://www.digitalriver.com/shopper-support/.
Absolutely horrible!
It’s been 6 days since I placed my order and I haven’t got any information for it. I need your help in cancelling the order as the service has been atrocious!
The experience with Logitech for my first ever direct order has been absolutely absolutely pathetic. The product is available for a direct pick up from an apple store. The very next day. I have placed the order six days back, and I have received no details on the order being confirmed or being shipped. For a company, which says that it is a tech company having such pathetic customer service is a disgrace. The very fact that chat support Cannot even provide timelines or confirm confirmation on cancellation is a model which is used by companies of 18th century. It looks like the entire business is joined, and it was a grave error on my part to even think of ordering directly. I use multiple logic tech products, but the direct e-commerce site is extremely annoying.
May 26, 2024
Unprompted review
Reply from Digital River - Maidenhead
Hi Sanketh,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River is partnering with Logitech to act as the merchant of record for Logitech's online store. That means we're essentially receiving orders on their behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting Logitech's customer support team directly. You can find their contact info here: https://support.logi.com/
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here https://www.digitalriver.com/shopper-support/.
Worst possible online shopping…
Worst possible online shopping experience, they run the online store for Logitech, I have ordered a keyboard and have had no email confirmations, I can see they have taken my money. There is no response on there online chat, no email to contact and the phone number says they are on Holiday!
I have no idea what is going on, I'm currently stuck without a keyboard and should have just ordered on Amazon for £10 more would have been worth it!
-- Update.
If you are dealing with the orders then you are the ones to blame, my order has still not arrived and UPS has lost it.
April 29, 2024
Unprompted review
Reply from Digital River - Maidenhead
Hi AW,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River is partnering with Logitech to act as the merchant of record for Logitech's online store. That means we're essentially receiving orders on their behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting Logitech's customer support team directly. You can find their contact info here: https://support.logi.com
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here https://www.digitalriver.com/shopper-support/.
They took unauthorised payment from my account
They took payment from my account, no reference, no idea what it was for. Had to close my account to stop this happening again. 1 star because I couldn’t give them less
April 10, 2024
Unprompted review
Reply from Digital River - Maidenhead
Hi Wendy,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River partners with brands to act as the merchant of record for their online stores. That means we're essentially receiving orders on a brand’s behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting the brand's customer support team directly.
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here: https://www.digitalriver.com/shopper-support/.
License to steel
This company are trying to take a subscription fee from my account after I have cancelled the subscription from AVG two months ago. How can they get away with this
March 29, 2024
Unprompted review
Reply from Digital River - Maidenhead
Hi Kevin,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River is partnering with AVG to act as the merchant of record for AVG's online store. That means we're essentially receiving orders on their behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting AVG's customer support team directly. You can find their contact info here: https://support.avg.com/
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here https://www.digitalriver.com/shopper-support/.
Trend Micro Antivirus Software
Trend Micro Antivirus Software - Downloaded their Antivirus Software for my elderly MacBook and received an invoice from Digital River (UK) Limited. Run the installer and once finished launched the application and was told the software cannot be run inside my OS version. Further research exposed that there is currently no Antivirus Software available for my MacBook from Micro Trend. I attempted to cancel my order and apply for refund on their website and via their UK subsidiary Digital River UK, without success. Avoid, avoid, avoid!
January 1, 2024
Unprompted review
Reply from Digital River - Maidenhead
Hi Franz,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River is partnering with Trend Micro to act as the merchant of record for Trend Micro's online store. That means we're essentially receiving orders on their behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting Trend Micro's customer support team directly. You can find their contact info here: Europe: https://esupport.trendmicro.com/en-us/home/pages/technical-support/contact/srf.aspx
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here https://www.digitalriver.com/shopper-support/.
If i could only give them ZERO stars
If i could only give them ZERO stars.
They kept delaying the delivery of my order for 4 months! they are the worst! I do not know why Lenovo keeps dealing with them! Worst customer experience ever.
January 31, 2023
Unprompted review
Reply from Digital River - Maidenhead
Hi Abdu,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River is partnering with Lenovo to act as the merchant of record for Lenovo's online store. That means we're essentially receiving orders on their behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting Lenovo's customer support team directly. You can find their contact info here: https://www.lenovo.com/
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here https://www.digitalriver.com/shopper-support/.
Quick delivery
The web site was easy to use. Delivery was very quick to my home in UK.
October 26, 2022
Unprompted review
Worst customer service ever.
Worst customer service ever.
It's a shame for Lenovo that collaborates with them. I won't buy any of their products again, just because of digitalriver. Much frustration and I still have not received my item.
They do not answer emails, they do not provide useful information on the phone, they do not let me go there and pick up my item, and they hung up the phones.
No
September 16, 2022
Unprompted review
Reply from Digital River - Maidenhead
Hi Dimitrios,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River is partnering with Lenovo to act as the merchant of record for Lenovo's online store. That means we're essentially receiving orders on their behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting Lenovo's customer support team directly. You can find their contact info here: https://www.lenovo.com/
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here https://www.digitalriver.com/shopper-support/.
Scammers!
Scammers!
They collected a laptop from me (returned) on 10th August and are claiming that they haven't received it.
Funny how they managed to receive the £16 sleeve, which was returned along with it!!! I wish I'd read these reviews before buying, seems like I'm not the only one.
I have a full video from my doorbell cam showing the courier clearly collecting the laptop.
After sending them this evidence they have simply stopped responding.
August 30, 2022
Unprompted review
Reply from Digital River - Maidenhead
Hi Paul,
Thanks for reaching out! Sorry to hear you’re experiencing this issue.
Digital River partners with brands to act as the merchant of record for their online stores. That means we're essentially receiving orders on a brand’s behalf and passing them along for fulfillment.
For your speediest path to resolution, we'd recommend contacting the brand's customer support team directly.
If you feel there's anything more the Digital River team can do to support you in resolving this matter, please visit us here: https://www.digitalriver.com/shopper-support/.
Canceled order not refounded
edit 30 August (2months after my cancellation) I finally received a mail announcing that they will proceed with the refund. So there is hope.. Updated the rating to 2 stars
I cancelled a Lenovo order on the 26th of June, on June 29th my credit card was charged although I had and oral confirmation that the order was cancelled.
Had them several time on the phone, every time I'm told I'll the order is cancelled and that I'll be refunded within 48h, we are the the 18th of August still no refund.
It's the 3 time I order via them once AMD once Lenovo, orders went fine.
I guess I you dont have to deal with them they are fine, but customer/accounting service is useless.
I want my money back ! Your practices , are borderline scam.
August 18, 2022
Unprompted review
Lifesavers
Awesome service. Work laptop charger packed up.
Ordered a new one on Monday at 1100 and package arrived at 1000 the next day.
July 19, 2022
Unprompted review
impossible to cancel subscriptions
failed to cancel subscription of logitec security camera. Even though I set this to cancel in my account. The email they send had a non-working phone number for customer services and the links on their website claiming to offer help with customer service problems didnt work. If thats not a scan I dont know what it! Hopefully this review will stop others falling prey to any subscription service these guys offer.
June 15, 2022
Unprompted review
Reply from Digital River - Maidenhead
Hello and thank you for your comments. I will convey that information to the proper teams. Digital River is contracted by brands worldwide to facilitate their ecommerce transactions, however, we are not a customer service provider. I recommend you contact the subscription provider directly, and they will be happy to cancel your subscription.
Bad and Troubling
I bought a laptop from Lenovo and the sale was handle by DIGITAL RIVER UK. After 10 days of no news about the purchase I called only to be told that their chosen courier said the package is missing. What would a decent business do? Replace or send another one No! Instead they have initiated a refund that will take between 4-6 weeks, when I did not ask for a refund. Please think again before you buy from LENOVO/DIGITAL RIVER. I’m not alone.
June 13, 2022
Unprompted review
Reply from Digital River - Maidenhead
Thank you for your comments. I'm sorry your item was determined to be missing. While Digital River enables ecommerce transactions for brands worldwide, brands choose their own logistics providers and determine what steps will be taken if an item is missing or no longer in stock.
Habe mir Spracherkennungssoftware…
I bought speech recognition software. After 2 years of use, it had an error, which is why I wanted to de-install and then reinstall it. No sooner said than done. Then I noticed that I no longer had the file. "No problem", I thought, "it's a digital purchase and you can just download it again - as long as I have the registration number, it will work". But far from it. This junk company only provides the download links for 2 years. After that you're out of luck. Oh well. Next time I'll have the software sent to me on a data carrier. Absolutely not to be recommended.
April 7, 2022
Unprompted review
Reply from Digital River - Maidenhead
Hi, Daniel - have you tried contacting the brand from whom you purchased the software? Digital River facilitates ecommerce transactions for our global clients (literally supplying payment methods and ensuring the transaction is completed, taxes remitted, compliance done, etc.) We are not a customer service provider, and we have no control over our client's products or policies.
Woeful by Lenovo UK / Digital River
Woeful by Lenovo UK / Digital River
Had to return a Chromebook - every part of the process was poorly handled. I finally, after 6 weeks have a refund for the machine, but not for the case.
February 23, 2022
Unprompted review
Reply from Digital River - Maidenhead
Hi, Tom - thank you for flagging this. I've asked Trustpilot to contact you via private channel for more info so we can look into the order and find out why the case was not refunded.
25.2 Hi, Tom - I'm told a ticket was opened for this on the 23rd, and a refund should be arriving in a few days. I'm so sorry there was such a delay.
Steer clear, steer very clear...go to Argos
Ordered and paid for a tablet in November. It never arrived. Have been emailing them every day, if I do get a response it contradicts someone else's response. Will now get the credit card company and Ombudsman involved.
Steer very clear from this company, go to Curry's Argos or anywhere else even if it costs more. It will be less pain in the long run.
December 25, 2021
Unprompted review
Reply from Digital River - Maidenhead
Hello - thank you for reaching out, and thank you for supplying your contact information. I apologize for the inconvenience you've experienced. Our team tells me they looked for your order using your last name and email and could not locate it. Do you have an order number? Or was the order made under a different name and/or email? Once we locate your order, it will be easier to understand what communication there has been regarding this transaction so we can work with the vendor to track what happened to it.
Canceled order for absurd reclaims.
November 26, 2021
Unprompted review
Product undelivered and worst customer service
I had ordered a sony xperia 1iii phone along with the free headphones. I got the sony xperia 1iii but haven't recieved the headphones. I contacted them and they said that it would be delivered. It has been more than 3
months now since im contacting Digital River to get my headphones back. I have sent 17 emails and i call them every 2 to 3 days, but my order is still undelivered. Very poor service.
November 9, 2021
Unprompted review
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