Awful company..advertising stock as 'in stock' when they clearly are not in possession of said items.. forced to open paypal dispute, which digital stores have contacted me to ask me to close, but sti... See more
Digital Stores
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Returned goods because changed mind. Used the return paid envelope. 3 months later no refund. They reply to my email every 10 days with the exact same response, see below. Terrible cus... See more
Bought my granddaughter the Lewis Capaldi Christmas card and signed cd bundle. Didn’t receive the Christmas card but I have now received a small post card instead, in May. false advertisement and I fe... See more
Wish I had read this before ordering a Shaun Mendes hoodie. Money deducted from my account on December 5th. Still no hoodie @ January 10th.... Impossible to contact and no acknowledgement when I subm... See more
Company details
Information provided by various external sources
Digital Stores is the UK's leading Direct to Consumer (D2C) e-commerce retail service provider for brands, offering a complete end to end service.
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Bad communication issues
I sent 2 items back for a refund 2 weeks ago 1st class recorded delivery which I obviously know they have received as I have a signature, yet I am still waiting for a refund of over £100 and they have also failed to make any attempt at communication even though I have messaged them twice through their on site contact page.... What a shambles of a company, I for one will certainly not use this company again, they have left a very sour taste In my mouth..
January 7, 2017
Unprompted review
Worst site i have dealt with!!
non existance customer support!! paid for new rolling stones vinyl, paid, no sign of item, and no answer to my on site messages. Dont go there!!
December 14, 2016
Unprompted review
Cancelled the order without informing me.
My daughter ordered some rare items from Digitalstores on july 6, on sep 23 she was informed via e-mail the items was delayed and DS would inform her about when the items was shipped.
On oct. 26 DS cancelled the order due to:
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Delivery 1 of your order has been cancelled because payment was unsuccessful. When your order was placed we had an authorization to debit the payment which lasts for a month. When we came to process your order this run out so we tried to re-authorize payment but payment re-authorization this second time was not successful.
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I know there are more than enough money available, so why I was not contacted before the order was cancelled is by far the worst customer support I have ever experienced.
November 6, 2016
Unprompted review
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