Banner for Dignity Insurance

Dignity Insurance Reviews 

636
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally friendly, professional, and informative. Many people appreciated how representatives patiently explained details, ensuring a clear understanding of the services offered. The customer service is frequently highlighted for its respectful and understanding approach, making the overall experience comfortable and straightforward. Reviewers often felt valued and found the process easy to navigate, leading to peace of mind. Many customers expressed satisfaction with the overall service, often recommending the company to others for their professional and supportive approach.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, politeness, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and detailed... See more

Service

Customers had positive experiences with service, often highlighting the thoroughness and professionalism of... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy and comfortable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The telephone conversation I had with “Liam” this afternoon was delightful. He was very thorough explaining every detail of the policy. He was cheerful and made me very comfortable. There are not many... See more

Rated 5 out of 5 stars

Shakira explained the details of the funeral Policy... in such a well informed way, that made understanding it so easy. She was very courteous, friendly and informative. She explained all my queries v... See more

Rated 5 out of 5 stars

Andrew was well mannered, tailored, spoke with confidence, calming, informative, answered all my questions, those he couldn’t, he sort advice from his upline. I was given options to be covered... See more

Rated 5 out of 5 stars

The young Man I spoke to was easy to speak to and he listened to what I had to say. He made sure I understood everything and he didn’t hurry me up when I talked about my life, which I really appreciat... See more


Company details

  1. Funeral Insurance Company

About Dignity Insurance

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

636 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(636)

94 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very satisfied

They were very polite and made me feel at ease from the start. I was guided through the whole process so that I understood what I was purchasing. I was asked at every stage if I needed to ask any questions and that I u derstood what I was being told. I was left feeling very satisfied that I has chosen the right policy for my needs. I felt like I was a valued customer.

September 5, 2025
Rated 5 out of 5 stars

Nathan was a joy to deal with

Nathan was a joy to deal with. He made the whole process very simple and straightforward and I am going to be bringing him again to get my husband on a policy.

September 5, 2025
Rated 5 out of 5 stars

Service with a Smile!!

They were very friendly very patient and willing to talk things through slowly and clearly to make sure you understood every thing. Shakira was my consultant and made me feel like we had been friends for years well done!

September 4, 2025
Unprompted review
Dignity Insurance logo

Reply from Dignity Insurance

Hi Lynda. Thank you for sharing your feedback, we really appreciate it. We're delighted that Shakira was able to create such a warm and welcoming experience for you and took the time to ensure everything was clearly understood. It's wonderful that she made you feel so comfortable right from the start. Thank you for choosing Dignity Insurance!

Rated 5 out of 5 stars

Shakyra

Shakyra, who set up my policy, was very friendly and professional, helpful. This set up was my best experience in a long time. Thank you, Shakyra, you make one old man day a happy day.

September 4, 2025
Rated 5 out of 5 stars

I found Ben very easy to talk to

I found Ben very easy to talk to. her was very patient with me and spoke very clearly .
He explained everything and made sure I understood what I am getting in my policy. I am happy now I can have piece of mind now that I am covered for my funeral
Thank you BEN
HANNIE VERBOORT

September 3, 2025
Rated 5 out of 5 stars

Make sure people are listened too

The young Man I spoke to was easy to speak to and he listened to what I had to say. He made sure I understood everything and he didn’t hurry me up when I talked about my life, which I really appreciated and that was one of the main reason I decided to take out the policy.

September 2, 2025
Rated 5 out of 5 stars

Recommend Dignity Funeral Insurance

William the salesman was very clear on all that Dignity was about, answered all my questions clearly and precise and fun to talk too, not just a robot reading off a script.
Your rates and packages are also easy on the pocket.
Thank you.

August 27, 2025
Rated 5 out of 5 stars

Robyn's Review

Most pleasant and positive conversation. Very explanatary and detailed information regarding the policy. Very impressive sale pitch from McKenna,most grateful thanks😌 🙏

August 20, 2025
Rated 5 out of 5 stars

Henry

Henry was extremely polite & I understood all the information provided from him.

August 20, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look