DijaReviews 

So I placed an order with a Welcome50 discount code (my first order), within 20min order got cancelled. I then contacted customer support and they said they don't know why my order got cancelled and suggested to place an order without a discount code, to ensure I get the delivery (lol).

I then waited a couple of days and placed an order during off peak hours. Discount code didn't work as it said "have been used previously". I contacted customer support again and Seema told me that system flagged my previous order do to abuse, that I have attempted to use multiple codes across different accounts, which is absolutely not true! As a "good will" they then offered me 20% off. I'm smelling a scam? Why advertise a discount if you then can't fulfil it? Not only inconvenience of cancelled orders, but also being told i'm cheating. Sorry but this is not a way business should work.

First time user, goods arrived super quick, all in tact and nothing missing. Lovely delivery driver. Dija do not overprice goods for delivery even late at night. Very impressed will definitely use again.

Only delivered some of the items I had ordered. When I messaged them about it they said they were confident they delivered all and didn’t believe me. After about an hour of messaging back and forth they gave me a refund on those items. Absolutely appalling service.

Everything was just

Did not deliver items. Refused to refund. Asked for security footage to prove the driver had not delivered but could not provide proof of delivery. I asked for time stamp to pull up footage. First I was told the order was delivered at 7.20 pm, but after sending proof that they texted at 7.33 pm saying the order was running late and they appreciate my patience, they changed it and said the order was delivered at 7.41pm despite them texting at 8.15pm that they are getting an ETA after I wrote them. I asked them to send the driver to show me where he left the items, they refused. Now I have to get security to pull up footage just to prove my order was not delivered. Imagine the hassle. Definitely not worth it. Use a different service. Things will be good until they go wrong and then you are stuck having to work to prove your innocence and that their rider did not deliver. It’s the principle. Not the money.

There are many services doing the same by now. I tried all of them and their speed is pretty good. However, I found Dija carries the best assortment and it keeps improving over time

They delivered part of my order only. I ended up paying for items that were never delivered to me. When I reached out to customer service they said that because half of the order was delivered they weren't able to check.

Don't use Dija , I feel like they are a scam.

Ordered ‘Parsons Nose’ chicken breast. Opened 2 days before expiry and it was rotting with a terrible smell.

Tried to get a refund but Dija would only do so if I went through my bins to retrieve the rotting chicken and send them a photo of it.

Have informed Parsons Nose of the damage this is doing to their brand

Really poor first experience cancelled my first order and then when i tried to re order i was sent rotten pears 🍐 melted ice cream missing snickers and cashew and they failed to acknowledge the mistake

The best customer experience you can get from any of the fast grocery delivery services.
A top tier example

Super speedy service! I’m very impressed! Also pleased with quality of the food. I’ll definitely order from you again. Highly recommended.

My man Liban was very helpful and redirected my order. Great company great service x

I typed my address in wrong and Matt on the help team responded really quickly (before the order arrived) and corrected it. Order arrived in 15m in West London area. Good service.

One of the fastest couriers ever! Got my shopping delivered within 10 minutes and the driver was so polite. I will surely order more from here and thank you to all the drivers for your service!

tried to order from dija first time and would not apply discount code as said someone has ordered from here before

soo bad customer service

dont use dija better stick to other proper companies that stick to there promotions

Terrible service to order groceries from. I ordered groceries, the delivery guy was on the wrong road, and when I tried to contact no one would pick up. Didn’t receive my groceries - waste of time and money.

Disappointed, my order did not turn up and I had no communication from them. It is a new company and I do not trust them , nor will I attempt to order again.

Awesome service! Never fails to amaze me how fast my food arrives 😍😍

Grocery shopping and getting delivered in less than 10 minutes at my door, it's like a fast F1 pitstop changing 4 tires in less than 2 seconds: a poetry in motion. Speed, consistency, all with a great quality of service. Where were you all my life?