This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sew... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple to order on the website. Prices appeared competitive on this item. Tracking kept me upto date when the parcel was delayed due to severe weather conditions at the courier depot. I was updat... See more
Company replied
Needed a pump urgently, phoned the company, spoke to a human and was assured it would arrive the next day, a Saturday. Pump arrived on time, at a competitive price, including weekend delivery ch... See more
Company replied
This is the first time that I have used the services of this company and I have been so very impressed by the level of customer service that I've received. My dealings was initially with Megan who... See more
Company replied
Company details
Written by the company
Here at Direct Drainage we have a comprehensive in-house knowledge of wastewater treatment processes, pumping stations, separators, rainwater harvesting systems and wastewater spare parts. Buy from us with confidence.
Contact info
Unit 10C, DL15 8RA, Crook, United Kingdom
- 01388 537050
- sales@direct-drainage.co.uk
- www.direct-drainage.co.uk
4.8
Excellent
513 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Excellent service
Excellent service. Next day delivery. Friendly staff who are happy to answer questions, on the telephone, if necessary. No complaints.
December 4, 2023
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us! Apologies for the delay of Royal Mail's part.
Excellent service.
November 6, 2023
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
Prompt delivery and good price.
November 6, 2023
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
Septic tank repair
They supplied the parts I requested for my septic tank and everything was delivered as arranged perfect
October 31, 2023
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
Good all round service
November 1, 2023
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
Good price and next day delivery.
Good price and next day delivery.
Excellent Company to deal with.
November 1, 2023
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
Excellent communication and customer…
Excellent communication and customer service and support very knowledgeable staff
October 27, 2023
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
Great Service!!!
October 6, 2023
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
Great service, let down by courier.
Always reasonable prices and super quick to dispatch.
Real shame it took 3 attempts to deliver to me, even though I was in the whole time.
Not directly DD’s fault, but part of the overall experience.
September 29, 2023
Direct Drainage did well
Direct Drainage did well, shipping the correct item on time & then sorting out the incompetence from DHL
August 28, 2023
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
Customer service
September 3, 2023
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
prompt and well packaged
August 31, 2023
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
Simple enough to order on line
Simple enough to order on line. Goods landed in good time.
August 28, 2023
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
Fast delivery...everything as advertised
August 28, 2023
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
Great service …
Great service, reasonable costs and sensible postage costs to Northern Ireland - thanks
August 29, 2023
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
No one better.
Excellent customer service and communication. Best prices and reliable delivery.
August 1, 2023
Reply from Direct Drainage
Thank you very much for your review. We are so glad you had a positive experience with us!
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