This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sew... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple to order on the website. Prices appeared competitive on this item. Tracking kept me upto date when the parcel was delayed due to severe weather conditions at the courier depot. I was updat... See more
Company replied
Needed a pump urgently, phoned the company, spoke to a human and was assured it would arrive the next day, a Saturday. Pump arrived on time, at a competitive price, including weekend delivery ch... See more
Company replied
This is the first time that I have used the services of this company and I have been so very impressed by the level of customer service that I've received. My dealings was initially with Megan who... See more
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Company details
Written by the company
Here at Direct Drainage we have a comprehensive in-house knowledge of wastewater treatment processes, pumping stations, separators, rainwater harvesting systems and wastewater spare parts. Buy from us with confidence.
Contact info
Unit 10C, DL15 8RA, Crook, United Kingdom
- 01388 537050
- sales@direct-drainage.co.uk
- www.direct-drainage.co.uk
4.8
Excellent
513 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
DIRECT DRAINAGE PUMP.
Great value cheapest on net. Extremely well packaged and arrived on time. User friendly site.
July 31, 2025
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
EL Series Blower auto-stopper
I ordered the part (Auto-stopper for EL series blower) and it arrived the next working day, which was great. Unfortunately I had ordered the wrong switch, it seems that there are more than one type of switch for this blower, fortunately I managed to use the micro switch from this assembly and so didn't have to send it back.
Generally I find Direct Drainage very good for parts for the EL Series Blowers.
July 28, 2025
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
A pump got damaged in transit
A pump got damaged in transit . Picked up next day and new one delivered the day after. No qualms. All sorted out without fuss. Fantastic customer service. Kept informed every step of the way.
July 29, 2025
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Polite helpful staff,great comunication
July 28, 2025
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Seem so quick and organised
July 28, 2025
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Excellent people and service
The ladies that i spoke to, on the chat, email and telephone were extremely professional, knowledgeable, polite, helpful and a credit to the company.
Thank you John
July 4, 2025
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
green control panel kiosk
Ordered a green control panel kiosk, good quality and delivered quick
June 27, 2025
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Easy to order online.
Easy to order online.
I made a mistake and ordered the wrong parts package, phoned them up & spoke to Libby. Extremely
helpful. She explained all I needed to do was to put in the correct part order online and pay for it. Send back the wrong parts package and a like for like swap was done and refund for the replacement sent on receipt of the wrong part.
Thank you Libby
June 2, 2025
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Based on what i said above 10/10 10
Pleasant people on the phone,affìeict deverily,will keep using them.
Great for my work.
May 30, 2025
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Delighted
Lovely clear website containing all the information I required.
Decent price - but a pity the air pump was made in China.
Very quick postage and well packed.
May 27, 2025
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Excellent supplier and quality products
April 30, 2025
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Great service
I ordered a pump for our treatment plant. Unfortunately they were awaiting delivery from the manufacturer. They kindly offered an alternative knowing we needed it quickly and chased the manufacturer also. The pump arrived two days later and it was the original pump we ordered. Prompt service and reasonable prices.
April 28, 2025
Reply from Direct Drainage
Thank you for taking the time to leave a review and we're so glad you had a positive experience with us.
Good price and delivered quickly
March 31, 2025
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