This company is absolutely brilliant. We used to use another supplier but they were unreliable. When we order from Direct drainage the delivery is second to none. Which is great when you have a sew... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Simple to order on the website. Prices appeared competitive on this item. Tracking kept me upto date when the parcel was delayed due to severe weather conditions at the courier depot. I was updat... See more
Company replied
Needed a pump urgently, phoned the company, spoke to a human and was assured it would arrive the next day, a Saturday. Pump arrived on time, at a competitive price, including weekend delivery ch... See more
Company replied
This is the first time that I have used the services of this company and I have been so very impressed by the level of customer service that I've received. My dealings was initially with Megan who... See more
Company replied
Company details
Written by the company
Here at Direct Drainage we have a comprehensive in-house knowledge of wastewater treatment processes, pumping stations, separators, rainwater harvesting systems and wastewater spare parts. Buy from us with confidence.
Contact info
Unit 10C, DL15 8RA, Crook, United Kingdom
- 01388 537050
- sales@direct-drainage.co.uk
- www.direct-drainage.co.uk
4.8
Excellent
513 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Item was in stock & delivered quickly.
November 6, 2024
Reply from Direct Drainage
Thank you so much for your review! We’re glad to hear you were pleased with our service and delivery speed. Your satisfaction is our top priority, and we truly appreciate your support. If there’s anything else we can help you with, don’t hesitate to reach out!
Excellent and prompt service will use…
Excellent and prompt service will use them again.
November 4, 2024
Reply from Direct Drainage
Thank you so much for your review! We’re glad to hear you were pleased with our service and delivery speed. Your satisfaction is our top priority, and we truly appreciate your support. If there’s anything else we can help you with, don’t hesitate to reach out!
The electic cover was damaged in…
The electic cover was damaged in transit but Direct Drainage sorted out a replacement with no hassle
October 28, 2024
Reply from Direct Drainage
Thank you so much for your review! We’re glad to hear you had a positive experience with our team after a mishap in delivery! If there’s anything else we can help you with, don’t hesitate to reach out!
Great value and swift delivery.
October 28, 2024
Reply from Direct Drainage
Thank you so much for your review! We’re glad to hear you were pleased with our teams service and delivery speed. We look forward to working with you again in future.
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Called direct drainage about a specific…
Called direct drainage about a specific pump which they had in stock which was also cheaper than any other supplier and it was delivered the next day
Great service
October 1, 2024
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Delivered product on time and the whole…
Delivered product on time and the whole experience was great.Would highly recommend them.
October 7, 2024
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Fast efficient service ,
October 7, 2024
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Very good service.
October 3, 2024
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Very helpful and polite both times i…
Very helpful and polite both times i called new just wot i wonted very happy with my experience .
September 30, 2024
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
quick delivery for urgently needed pump…
quick delivery for urgently needed pump spares, easy to use web site and resonable pricing
August 28, 2024
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Part correct and on time.
August 27, 2024
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
Reply from Direct Drainage
Thank you so much for your positive review! We’re glad to hear you were satisfied with our teams service. We look forward to working with you again in future.
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