After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which included special assistance at the airport and taxis from the hospital in Pisa and f... See more
Company replied
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See what reviewers are saying
Following problems with our previous insurers, MIA Online/Brokersure Ltd/Direct Travel Insurance/Good to Go were a breath of fresh air. They have polite, helpful, well informed call centre staff who... See more
Company replied
Purchased our travel insurance to commence on April 1st, and used it for our journey to the Isle Of Wight later in the month. This company offered us an affordable level of cover, considering our elde... See more
Company replied
It's the way of the world that when buying any sort of insurance the buyer always looks for the best deal available BUT, having said that, it must provide the cover that you require and in this case D... See more
Company replied
Company details
Information provided by various external sources
Direct Travel Insurance has specialised in providing quality travel to UK travellers for over 25 years. Policies underwritten by Chaucer Insurance Company DAC and backed up by our UK Call Centre.
Contact info
Direct Travel Insurance, Digital House, Threshelfords Business Park, Inworth Road, Feering, CO5 9SE, Colchester, United Kingdom
- 0330 880 3600
- enquiries@direct-travel.co.uk
- www.direct-travel.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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It was so easy to fill in and I got a…
It was so easy to fill in and I got a price with in minutes
May 11, 2025
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Team
Was very informative,very easy to talk…
Was very informative,very easy to talk to the person and get the right deal
May 8, 2025
Reply from Direct Travel Insurance
We are delighted that you had a great experience, Philip. Many thanks for your positive feedback!
The Direct Travel Team
Pleasant competent assistant
Pleasant competent assistant . She made the whole process very easy .
May 8, 2025
Reply from Direct Travel Insurance
We are delighted that you received great customer service from our team! Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Team
Reply from Direct Travel Insurance
We are delighted that you received great customer service from our team, Paul! Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Team
Reply from Direct Travel Insurance
That is great to hear, Patricia! Thank you for choosing Direct Travel Insurance!
The Direct Travel Team
Recently had to “add” a condition to my…
Recently had to “add” a condition to my policy. Lady who handled my call was clear, concise and helpful, much appreciated.
May 6, 2025
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience, Harry!
The Direct Travel Team
The telephone was answered promptly and…
The telephone was answered promptly and my query was dealt with quickly and efficiently.
May 4, 2025
Reply from Direct Travel Insurance
Thank you for your positive comments John! We are glad you had a great experience!
The Direct Travel Team
Supportive
Supportive in finding an answer to new travel insurance in for me a very difficult situation.
Lovely mannet
May 4, 2025
Reply from Direct Travel Insurance
We are delighted that you received great customer service from our team, Patricia Ann. Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Team
Could not open my account so I opened a…
Could not open my account so I opened a new account.
May 4, 2025
Reply from Direct Travel Insurance
Thank you for leaving us your feedback. We are sorry to hear you were unable to access your account.
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
We are delighted that you had a great experience. Many thanks for your positive feedback!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
Thank you for your positive comments! We are glad you had a great experience!
The Direct Travel Team
The person I dealt with was very…
The person I dealt with was very helpful and dealt with my query very professionally and quickly.
April 29, 2025
Reply from Direct Travel Insurance
We are delighted that you received great customer service from our team! Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Insurance Team.
Everything was so easy
Everything was so easy, all ailments listed. Great price too for us old folk, cheers
April 29, 2025
Reply from Direct Travel Insurance
We are pleased that you had such a great experience! Thank you for your feedback!
The Direct Travel Insurance Team.
Travel insurance quote
Brilliant explanation, very thorough and saved me money. Keep up the good work
April 29, 2025
Reply from Direct Travel Insurance
We are pleased that you received great customer service from our team! Thanks for your positive feedback!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
We are pleased that you had such a great experience! Thank you for your feedback!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
Thank you for your positive comments! We are glad you had a great experience!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience, David!
The Direct Travel Team
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