This is the second time I've used Direct2Florist. The choice of local florists to each area is very good and the site is so easy to use. On both occasions the recipients were delighted with the flower... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have used Direct2florist twice in the last month, sadly both occasions were funerals - Both tributes were perfect, the delivery was in good time. The first time I had a query that was dealt with imm... See more
The ordering was straight forward and very efficient. It was all done online and emails for confirmation of purchase and delivery were regularly sent. I chose a basket of flowers for my dad, so he w... See more
I ordered for same-day delivery in Crickhowell. Very quickly had an email response saying that the flowers I waned were not available, but with suggested alternative which was accepted. Delivery was q... See more
Company details
Written by the company
Direct2Florist helps you find and order flowers from independent local florists across the UK. Browse trusted florists, place your order online, and your chosen florist will create and deliver your flowers. Same-day and future delivery options available.
Contact info
2 Ormrod Street, BL4 7DW, Farnworth, United Kingdom
- +44 (0) 1204 452 000
- trustpilot@direct2florist.com
- www.direct2florist.co.uk
4.8
Excellent
38K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 24% of negative reviews
Typically replies within 2 weeks
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Beautiful flowers 💐
It was easy to order online from Australia and they delivered promptly. The flowers were beautiful for our relatives at a sad time.
Thank you 🙏.
May 1, 2026
Poor product, bad customer service
My son paid for a bouquet, I received three gerberas, three carnations, a sunflower, a tiny peony and some greenery which cost him at least £40. It was not the same as the picture on the website. The company would not let me complain without informing him which was horrible. They blamed the florist, the florist blamed direct2florist. Poor product, poor service.
May 5, 2026
Unprompted review
Reply from Direct2florist
We are sorry that you were disappointed with the flowers your son ordered. We have seen a photograph and the content of the bouquet. These were beautiful fresh flowers which still had to come into full bloom. We did not blame the florist at all. They are an excellent and highly valued member, whose quality and reviews speak for themselves. Thank you ~ Direct2florist Customer Services
Great service
Very helpful team behind the company. Always looking to stay ahead of the trend.
May 1, 2026
Always Amazing!
May 1, 2026
Ordered flowers for my wife’s Birthday
Ordered flowers for my wife’s Birthday. It was a last minute thing, as I forgot, ordered at one ish and by the time I got home at three they were already there.
Saved my Asre!!!
Thank you, much appreciated.
Wifey loved the flowers.
April 29, 2026
Easy online order for a mother in…
Easy online order for a mother in hospital on the other side of the world.
Thank you.
April 28, 2026
Fantastic company and services for both…
Fantastic company and services for both florist and customers.
May 1, 2026
Such a great authentic experience!
Such a great authentic experience with lovely flowers!
My Mum genuinely cried when she received them due to the quality and way of delivery.
Will be back again very soon!
January 19, 2026
Neither timely, nor exactly what I asked for
I have been a customer of Direct2florist since 2013. During these 13 years I never experienced a situation similar to the recent one. I am always sending flowers on a certain occasion either on the 21st of April, or the 23rd of April (Saint George's Day). They express my gratefulness towards a certain person for helping me in the past.
I don't know what the problem this year was. I sent an order at about 11 p.m. UK time on the 22nd for the order to be delivered on the next day. Throughout these years pm delivery on the next day was more or less secured if an order was placed the previous day. I chose a flower shop about 2 miles from the delivery address, which I had also chosen in the past. I paid in pounds from a current UK account. The result was that the delivery was materialized on the 26th (!), and the package form was not what I had chosen
So how would you rate your service, and what should I do next year to make certain that the delivery would be on time, and exactly what I paid for? Furthermore, why should I choose Direct2florist next year?
April 27, 2026
I have used this company a few times…
I have used this company a few times now-their bouquets are beautiful and always follow your instructions. I had the opportunity to use a well known large corporate florist who were offering me discount but still trusted these guys.
April 25, 2026
Reliable ,same day delivery
I ordered flowers for my daughter and as always they arrived and were beautiful. Same day delivery, value for money
Thank you
April 27, 2026
Ordered flowers for mother in laws…
Ordered flowers for mother in laws birthday .delivered on time every time
May 1, 2026
Seamless Service with Care and Precision
A seamless flower relay system supported by efficient, attentive staff who ensure each order is handled with care and delivered to the customer’s satisfaction.
May 1, 2026
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