Search fields are reasonably good to use and get a list of booking options. Pre-boarding time is not clearly advised when assessing a bunch of booking options. It is there but requires some famili... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Dears My last experience I reserve the tickets in Portugal 10 months before to travel to Positano in Amalfi Coast at 2024 and agend my travel with Direct Ferries for Capri island and everythin... See more
its alright - nothing special but every time I changed my search criteria it kept adding a dog to my travellers. which is worrying as I hate dodgy websites that I have to give personal details to,... See more
The website is easy to use and I believe we found a cheaper crossing. Times and information are easily noted. Options are given for extra reminders. The booking was a breeze. I am hoping the cross... See more
Company details
Written by the company
Direct Ferries is the world's leading independent ferry ticket retailer. With a choice of over 4412 ferry crossings and more than 901 ports worldwide, we use real-time pricing and availability to allow you to compare and book ferries anytime, anywhere, using our website or app. At Direct Ferries, we bring you the best value for your money. We offer tickets from the biggest ferry companies for the most popular destinations worldwide at competitive prices. Explore our website to discover ports, routes, and a wealth of useful information to assist you in planning your trip. Our straightforward ferry booking search tool ensures you find the perfect sailing for you, guaranteeing the best price and maximum savings. For travellers seeking the most popular destinations and ferry crossing routes, Direct Ferries has you covered. From iconic routes like Dover to Calais, connecting the UK to France, to picturesque journeys across the Greek Islands, our platform offers a diverse range of options. Explore the scenic Norwegian fjords or sail to the enchanting Balearic Islands off the coast of Spain. Whether it's the Mediterranean's sun-soaked beaches or the Scottish Highlands' rugged charm, Direct Ferries provides seamless booking experiences for your dream destinations. With our user-friendly website and app, planning your next adventure is as easy as a few clicks. We check up to 1 million prices daily and help arrange over a million crossings yearly for our customers. That's why over 7 million customers and counting trust us.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.co.uk
4.4
Excellent
85K reviews
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straight forward.
July 9, 2026
easy no hidden fees and changing option
easy no hidden fees and i like the option to be able to change the ticket for an 8 or 10 euro fee. thank you
July 8, 2026
Website was easy to navigate
Website was easy to navigate and booking made with no problems
July 10, 2026
very good no fuss at all.
July 8, 2026
Easy and simple to use
July 9, 2026
Customer service Julie
after having a booking issue and having to cancel 24 hours later and losing money at first..
I want to thank Julie from direct ferries to sorting issue out and getting me a full refund.
Brilliant customer service and she called me to reassure me of her actions.
Thank you so much Julie
July 7, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Too expensive
This was ok before,but now it’s too expensive regarding the other sites and at the checkout has a service fee to pay. And anything that you want to add to your tickets it will be applied for every person who you are travelling with. For example if you want to add Flexy for £20 and you’re travelling with another four family members,and the ticket price is already £162,at the checkout you have to pay £162+(£20x5)+ £5 (the service fee). Total £267.
Flexi (or other service) should be applicable for car,not for person. And if you you’re money back,because you booked by mistake another date,and you didn’t pay other more £10 per person for Standard at least,not Economy,you’ll not get the refund. I saw the prices and I changed my mind and I bought the tickets from P&O,but I choose by mistake a wrong date. I cancelled the ticket and I received the full refund. And I bought the ticket as guest,without creating any account with them. Thinking that I downloaded Direct Ferries app more than 10-12 years ago. It is only my opinion. So if I should add the Standard for 5 person I should pay £267+£50=£317,00
In the end I bought the ticket but without adding anything because of app convenience and to not starting again as guest all steps,because we became too lazy and it is time waisted. I paid the service fee,but my opinion is that Direct Ferries is very expensive. And I’m now come back to edit my feedback,because of your email. I explained that you have more fees and I should pay at least for Standard,for each person if I want to cancel it,for example. I could type by mistake a wrong date and time departure,exactly how it was happened to me when I didn’t realised that I should book for one way ticket and whe I saw, changed it,but the date changed automatically for the next day,precisely for 10/07/2026,not for 18th,how I set it at the beginning,and I noticed that when I received the email confirmation with the invoice. And I cancelled it and straight away I received the email confirmation with the cancellation and refund for free,no fees. I’m talking about P&O. And I haven’t pay anything,Standard or Flexy. I bought the economy one. Did I make myself clear now???
July 9, 2026
Reply from Direct Ferries
Hello,
We thank you for updating your review, we understand you was able to cancel the booking without cost for the booking you made by mistake, please note that this would have been an exception the operator made for you as your booking was created within 24 hours, and you booked a new ticket.
Please note that we do not offer different ticket conditions than P&O, our tickets are subject to the operators ticket conditions and we do not set them ourselves. please note that if you had booked with us and contacted us the same day regarding your mistake asking to cancel and rebook, we would have asked the operator for them to make the same exception, however please note that if you had noticed more than 24 hours after your booking had been created it is very unlikely that the operator would have refunded your booking.
We do apologies for any and all inconvenience you experienced.
We wish you all the best.
Kind regards,
Direct Ferries.
Easy to book
July 4, 2026
Great service
July 9, 2026
Easy to complete
July 9, 2026
The booking process from start to…Booking experience
The booking process from start to finish was very easy to understand, and it was quick & easy to complete
July 9, 2026
I'm a fairly frequent user of ferries…
I'm a fairly frequent user of ferries between Cairnryan and Larne or Belfast and occasionally Dublin to Holyhead. Always easy to book and so much nicer way to travel.
June 10, 2026
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