Straightforward process. Helpful information. Only drawback is that you lose your entered information about your car etc. if you want to change your date or look at different routes.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Website is very easy to follow and use. The only slight problem I have with your rules is your attitude to pets. You really should have an area on upper deck for pets to be with their owners or we sho... See more
I liked the punctuality of the ferry. On the ticket it doesn't say what the ferry name is. Putting this on the ticket would make it much easier for passengers.
This is an efficient and useful booking system. The only glitch I encountered was when I wanted to go back to change the number of people travelling with me. The “back” key would not take me back fa... See more
Company details
Written by the company
Direct Ferries is the world's leading independent ferry ticket retailer. With a choice of over 4412 ferry crossings and more than 901 ports worldwide, we use real-time pricing and availability to allow you to compare and book ferries anytime, anywhere, using our website or app. At Direct Ferries, we bring you the best value for your money. We offer tickets from the biggest ferry companies for the most popular destinations worldwide at competitive prices. Explore our website to discover ports, routes, and a wealth of useful information to assist you in planning your trip. Our straightforward ferry booking search tool ensures you find the perfect sailing for you, guaranteeing the best price and maximum savings. For travellers seeking the most popular destinations and ferry crossing routes, Direct Ferries has you covered. From iconic routes like Dover to Calais, connecting the UK to France, to picturesque journeys across the Greek Islands, our platform offers a diverse range of options. Explore the scenic Norwegian fjords or sail to the enchanting Balearic Islands off the coast of Spain. Whether it's the Mediterranean's sun-soaked beaches or the Scottish Highlands' rugged charm, Direct Ferries provides seamless booking experiences for your dream destinations. With our user-friendly website and app, planning your next adventure is as easy as a few clicks. We check up to 1 million prices daily and help arrange over a million crossings yearly for our customers. That's why over 7 million customers and counting trust us.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.co.uk
4.4
Excellent
85K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good service
July 4, 2026
I used this company in the past aswell…
I used this company in the past aswell and had no problems so far, so it's all good, thanks
July 9, 2026
Frace ferry
Easy to use website and easy booking form. Best price obtained for our dates chosen.
July 9, 2026
The website was easy to use and understand as a first time ferry traveller
The website and booking was very easy to use and understand. Having never booked or been on a ferry before the booking form was easy to use with a good choice of times.
July 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Not user-friendly created account in the App
Created account in the App, but login did not work. Approx. 10 attempts with new confirmation codes sent. Tips and advice in the app in Italian. Not very user-friendly. Tried logging in today and then got in and got access to the tickets.
July 8, 2026
Reply from Direct Ferries
Hi
Thank you for taking the time to leave your review, we really appreciate all feedback.
We are sorry that you experienced issues on the app we have passed on your feedback to our technology team to investigate the issue and make improvements so your next experience with our website will be much smoother.
If there is anything else that we can help with, please don't hesitate to get in touch with us.
Kind regards,
Direct Ferries
Good prices and easy booking system
July 8, 2026
No option to put discount on payment…
No option to put discount on payment i.e: Blue light discount
July 8, 2026
👍👍👍👍👍👍❤️❤️❤️❤️❤️
July 9, 2026
The booking was madHappy sea voyagee for a good and…
The booking was made for a good and fast method.
July 9, 2026
Never had any issues at all with Direct…
Never had any issues at all with Direct Ferries at all.
July 8, 2026
Booking process was straight forward.
July 7, 2026
Excellent easy to use
July 8, 2026
Very good and helpful website
July 7, 2026
super verygood
July 8, 2026
Very easy to use
July 8, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.