The support I received was truly excellent and fast. I solved the problem in less than an hour. This isn't the first time I've used Direct Ferries to purchase tickets, and I've always been very satisf... See more
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The check-in process was a terrible experience. The service provided by the two Turkish women at the counter was shockingly bad — they had the worst attitude I've ever encountered. While the ferry its... See more
Company replied
Site is mostly well designed and the UI is mostly smooth. What I don't understand though is that I get ships listed for possible journeys but after (! and this is the annoying point) entering all t... See more
Booked online for albania to italy, very easy to pick up ticket. Booked flex ticket before that was easy to cancel. Actual ferry was appalling but don't think that was direct ferries fault lol
Company details
Written by the company
Direct Ferries è il principale rivenditore indipendente di biglietti per traghetti al mondo. Con una scelta di oltre 4412 viaggi in traghetto e più di 901 porti in tutto il mondo, utilizziamo prezzi e disponibilità in tempo reale per consentirvi di confrontare e prenotare il vostro traghetto in qualsiasi momento e ovunque, utilizzando il nostro sito web o la nostra app. Direct Ferries offre il miglior rapporto qualità-prezzo. Mettiamo a disposizione i biglietti delle maggiori compagnie di traghetti per le destinazioni più popolari in tutto il mondo, a prezzi competitivi. Esplorate il nostro sito web per scoprire i porti, le rotte e tutte le informazioni utili per pianificare il vostro prossimo viaggio. Il nostro semplice strumento di ricerca per la prenotazione di traghetti troverà senza dubbio il viaggio perfetto per voi, garantendovi il miglior prezzo e il massimo risparmio. Per i viaggiatori che cercano le destinazioni e le rotte dei traghetti più famose, Direct Ferries ha tutto ciò che serve. Da viaggi iconici come Dover-Calais, il collegamento tra Regno Unito e Francia, a viaggi pittoreschi attraverso le isole greche, la nostra piattaforma offre una vasta gamma di opzioni. Esplorate i panoramici fiordi norvegesi o salpate alla volta delle incantevoli isole Baleari al largo della Spagna. Che si tratti delle spiagge assolate del Mediterraneo o del fascino aspro delle Highlands scozzesi, Direct Ferries offre un'esperienza di prenotazione perfetta per le vostre destinazioni da sogno. Con il nostro sito web e la nostra app, comodi da usare, pianificare la vostra prossima avventura è facile, bastano pochi click. Ogni giorno controlliamo fino a un milione di prezzi e aiutiamo a organizzare oltre un milione di viaggi all'anno per i nostri clienti. Ecco perché oltre 7 milioni di clienti si fidano di noi.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.it
4.2
Great
11K reviews
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Assistenza impeccabile
August 7, 2021
Very good online assistance.
July 21, 2021
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Terrible customer service
We made a booking for Eurostar for 1 BMW car + 2 passengers. Final confirmation shows BMW motorbike. I emailed 10 days ago and had no reply. Customer Service do not answer the phone (says waiting time 5 minutes, hung up after 35 mins) If I try to amend booking they charge almost double.
June 28, 2021
Unprompted review
Reply from Direct Ferries
Dear Gina Steventon,
Thank you for your feedback and for the time dedicated during our phone conversation.
Please note we have now sent you the new booking confirmation following the amendment of the vehicle with the ferry company .
Should you need further assistance, do not hesitate to contact us. We remain at your disposal.
Kind regards,
Madalina@Direct Ferries
Easy to browse
Easy to browse, fast process, I always use this site when I travel and need sea transportation. I highly recommend it.
May 28, 2021
excellent service
excellent service, as usual. Understandable that due to the unusual circumstances there was a delay, but it's not their fault
December 14, 2020
Depuis le mois de juin 2020
Depuis le mois de juin 2020, nous essayons en vain de contacter la société DIRECT FERRY, afin d'obtenir un remboursement ou un bon, pour un voyage qu'ils ont annulé.
Aucunes réponses, ni par téléphone, ni par mail.
En insistant, nous avons pu enfin avoir une réponse, il y a plus ou moin un mois, en octobre, mais depuis silence radio, plus aucunes nouvelles, je reste toujours en attente. DIRECT FERRY a éviter !!Since June 2020, we have been trying in vain to contact the DIRECT FERRY company, in order to obtain a refund or a voucher, for a trip they have canceled.
No answers, neither by phone nor by email.
By insisting, we were finally able to get an answer, more or less a month ago, in October, but since radio silence, no more news, I am still waiting. DIRECT FERRY to avoid !!DFP132967875
November 17, 2020
Unprompted review
Reply from Direct Ferries
Cher Monsieur Meknassi,
Nous attendons toujours la réponse de FRS à votre demande de remboursement pour votre voyage de retour.
Nous avons renouvelé la demande et attendons actuellement leur réponse.
Nous vous remercions de votre patience et de votre coopération.
Nous apprécierions que vous compreniez que nous sommes les médiateurs et non la compagnie navale, qui sont les détenteurs de votre argent. Nous apprécierions la modération future de votre ton.
NO CONTACT
Still no confirmation on changing the date of my ticket because they DO NOT RESPOND our emails !!!!!
September 21, 2020
Unprompted review
Reply from Direct Ferries
Dear Customer,
Thank you for the time dedicated for leaving a review. We apologise for the late reply due to a high number of requests received.
I have looked into the details of your booking and also checked all the correspondence related to your amendment request. I noted your initial request was to amend the booking but without any indication on what were the new dates of your interest. After receiving the missing information from you , one of our agents has checked with the ferry company the possibility to complete your amendment .
Since the ferry company has informed that there would be a difference in fare of 12.00 EUR , our agent tried to phone you on the number you provided in your booking, but was not able to reach you and left you a Voice Mail and also informed you via email about the additional price needed in order to complete your amendment. Unfortunately, we were not able to trace back any reply from you accepting the additional payment , therefore we could not complete the request.
However, this ferry company is very flexible and usually allows amendments at the port as well. We hope you managed to amend your ticket at the port and travel as planned.
Should you need further assistance, do not hesitate to contact us by email at customer.services@directferries.com
Kind regards,
Madalina@Direct Ferries
Reply from Direct Ferries
Gentile Cliente,
La ringraziamo per il suo feedback e ci scusiamo per i tempi di attesa.
In seguito alla sua email, ho provveduto verificare le prenotazioni effattuati dal suo account e ho notato che ha due prenotazioni con due operatori navali diversi. La prima prenotazione era stata infatti cancellata dall'operatore navale Blue Star Ferries, il quale ha emesso un voucher per l'importo totale della sua prenotazione, in base alla legislazione attuale nella Grecia .
A causa delle circostanze eccezionali legate alla pandemia di Covid-19, gli operatori navali hanno modificato le loro politiche di cancellazione e offrono solo voucher per viaggi futuri, piuttosto che il solito rimborso in contanti. In qualità di intermediari, siamo soggetti ai termini di cancellazione stabiliti dall'operatore del traghetto, e come tali, possiamo fornirle solo il voucher che ha fornito.
Avendo effettuato una seconda prenotazione con un operatore navale diverso, SeaJets purtroppo non puo' essere considerata una prenotazione doppia dalla Blue Star Ferries e la richiesta di rimborso non e' stata accettata.
Vorrei informarla che il voucher emesso ha una validita' di 18 mesi. Qualora non dovesse utilizzare il suo voucher entro la scadenza dello stesso, potra' successivamente richiedere il rimborso secondo la legislazione nella Grecia.
Qualora avesse necessita' di ulteriore assistenza, non esiti a contattarci all'indirizzo email customer.services@directferries.com
Cordialmente,
Madalina@Direct Ferries
Facile e veloce
August 17, 2020
Unprompted review
DFP134933934 biglietti cancellati senza l imborso!!
I had booked a ferry from civitavechhia to porto torres and it was confirmed by directferries. We have come to the port to get on the ferry, then they told us that they dont see our reservation at all. When they checked in their computer , our reservation had been canceled and we learn this 3 hours before the departure. We havent received any cancellation email or whatsoever. Our only holiday has been ruined. The ferry departed as planned, there was no covid cancellation at all..
i have tried to call but there s not even a real number to reach, i ve sent 10 emails that evening and all i got was stupid automatic reply email trying to disgustingly capitalize on covid situation. Our ferry took off on time and we got stranded at that port with frustration. Reading all the bad reviews I am not even sure if i ll be able to take back my 386 euros back. I dont want neither their voucher nor their apologies. Just the money refund asap. Directfuckers that s what they are..reading all the reviews i feel hopeless to get back my hardearned money back!!!
August 14, 2020
Unprompted review
Reply from Direct Ferries
Dear Customer,
Thank you for your feedback and please accept our most sincere apologies for the late reply.
I have looked into the details of your booking and noted that the full refund has been issued since August on the same method of payment used for the purchase.
Should you need further assistance, do not hesitate to email us at customer.services@directferries.com.
Kind regards,
Madalina@Direct Ferries
precisi ed efficienti
August 10, 2020
Unprompted review
Friendly and quick booking.
August 3, 2020
Unprompted review
Pessimi-Bad
Ho dato 1 stella perché non si possono dare 0. Non sono corretti, è impossibile comunicare con loro telefonicamente. Ho pagato il mio biglietto tramite loro, dopo alcune ore ho dovuto cambiare le date del viaggio perché la pandemia non mi permette di partire, ancora devo avere una risposta e ho pagato ulteriori 10€ per questo servizio inesistente, in realtà non fanno sapere nulla, ho chiamato io direttamente la compagnia di navigazione SNAV (gentilissimi) per sistemare la questione, e mi hanno detto che Direct Ferries non ha neppure inviato la richiesta (ma 10€ li hanno presi, ladri).
they are incorrect, it is impossible to communicate with them by phone. I paid for my ticket through them, after a few hours I had to change the travel dates because the pandemic does not allow me to leave, I still have to have an answer and I paid an additional 10 € for this non-existent service, in reality they do not know anything, I called the shipping company directly to settle the matter, and they told me that Direct Ferries didn't even send the request (but they took 10 €, thieves).
June 27, 2020
Unprompted review
Reply from Direct Ferries
Gentile Sig.Alden,
La ringraziamo per averci dedicato del suo tempo e per aver condiviso con noi la sua esperienza.
Ci scusiamo enormemente per l'accaduto e per qualsiasi inconveneinte.
In modo da poterla assistere e valutare il suo caso la preghiamo di indicarci il suo numero di prenotazione DFP . Un nostro agente sarà lieto di poterla assistere.
Rimaniamo a sua completa disposizione.
Distitnti saluti
Direct Ferries
Oumaima
Reply from Direct Ferries
Buongiorno,
La ringraziamo per il suo tempo e per aver condiviso con noi la sua esperienza.
Le auguriamo una buona giornata.
Direct Ferries
Oumaima
Custormer friendly
June 16, 2020
Unprompted review
Reply from Direct Ferries
Buongiorno,
La ringraziamo per il suo tempo e per aver condiviso con noi la sua esperienza.
Le auguriamo una buona giornata.
Direct Ferries
Oumaima
Reply from Direct Ferries
Buongiorno,
La ringraziamo per il suo tempo e per aver condiviso con noi la sua esperienza.
Le auguriamo una buona giornata.
Direct Ferries
Oumaima
Reply from Direct Ferries
Gentile Cliente,
La ringraziamo per il suo commento positivo e ci auguriamo di riaverla con noi in futuro.
Grazie e buona giornata.
Valentina
Direct Ferries.
Reply from Direct Ferries
Gentile Amedeo,
La ringraziamo per il tempo dedicatoci nel lasciare il suo commento, siamo sempre interessati a tutti i riscontri forniti dai nostri clienti.
Siamo lieti che abbia apprezzato la chierezza e la velocità del nostro sito.
Cordiali saluti
Fabrizio
Direct Ferries
Facile e veloce
January 25, 2020
Unprompted review
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