Received email advising delivery would be next business day. Phoned to find out a rough time as i'm a tradie on the road. Was told to call back the next morning after 10.30 and they could oblige. P... See more
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From start my parcel was missing Melbourne to Adelaide delivery a car part . Pickup in Melbourne on 17th delivery to Adelaide was 19th yet still no delivery.trying to find order omg what a nightmare... See more
Watch out for the hidden fee's... We had a API Key setup to their system, estimate cost to ship an item from their API was $70, they dont show destination surcharge on the API seteup, but sure we wi... See more
Rude and unprofessional driver who just dropped car tyres. Before I went out he had already unloaded two tyres in the front verandah. I requested him to keep the tyres in the garage. He unloaded the o... See more
Company details
Written by the company
Direct Freight Express is one of Australia's largest family-owned freight companies founded in 1993, with over 65 depots across Australia. Specialising in national parcel and bulk pallet express road transport services
Contact info
Scrivener Street 20-26, 2170, Warwick Farm, Australia
- www.directfreight.com.au
1.6
Bad
129 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Expressly lost my package and dodged all responsibility to find it
Just hopeless basically, could not offer less help or assistance if they tried. Bought a 20" mountain bike (so not a small package) along with some accessories for my son's Christmas present. After about a week I arrive home to three packages (expecting four) delivered, except one is not mine. Mistakes happen, call them up and let them know.
A week later nothing, call again, get the 'sorry we have no record of your previous call', answer the same questions, explain the same situation (am missing a package and also have an incorrect package), get promises they'll call me with updates in finding package. About 3 days later get call from delivery truck asking to pick up incorrect package, knows nothing about the missing package. Call Direct Freight again, get the 'sorry, our records only had you had an incorrect package, not that you were missing one', this is despite the tracking information having the missing package still undelivered.
A week later, call again 'sorry the person assigned to your case is on leave', answer the same damn questions again, get the same promises, and once again no follow up. Package not delivered, son won't be getting a major part of his Christmas present, and all the while Direct Freight dodge and weave. Avoid
December 14, 2022
Unprompted review
Absolute terrible delivery service
Absolute terrible delivery service. no attempt was made to deliver parcel, and instead the driver just noted down " CANT FIND ADDRESS" insane incompetence. and then instead of calling to organize re-delivery or confirm details, they sent the package back to sender in another state. Customer service is a joke too. Good luck even getting them on the phone
December 8, 2022
Unprompted review
Direct implies door to door not via Tokyo
Well the latest driver thought Authority to Leave didn't mean our front door but our garage (in a block of 6) garages 25 metres from our door where anyone can easily knock it off. Is this the same idiot who delivered our Uber Eats order there too? They must be the cheapest courier around for such a reputable sending company to use and I'm shocked they can even hold a license and drive a vehicle legally with that attitude and level of laziness or incompetence!
September 16, 2022
Unprompted review
Super Fast
I have very good experience with how fast they are. I received my orders by them two times. One time from Melbourne to Sydney and the other time from Brisbane to Sydney. They delivered my parcels in 1 day which is fantastic.
August 31, 2022
Unprompted review
hopeless to deal with
hopeless to deal with, wont return calls, loose freight and have no idea where it is, would not recommend at all
August 29, 2021
Unprompted review
Since April this year I have had 3…
Since April this year I have had 3 deliveries from Adelaide to country Victoria & they have always been very fast. The pallet I got today took 4 days from order to delivery to my door.
I have had great service. Highly recommend.
5⭐️
August 6, 2020
Unprompted review
Absolutely hopeless
Absolutely hopeless. Will not return phone calls. Will lie directly to you regarding your freight. Took them 2 weeks to ship 300kms. Would strongly recommend against using
August 27, 2019
Unprompted review
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