Direct Line - Business Reviews 

I had a policy with Direct Line, the renewal was over £1100, so I cancelled the renewal.

I then started the process again and for exactly the same criteria, the new quote was under £400.

So why were you charging a premium of around £750 for an existing customer? That's disgusting Customer Service.

Very good service and a competitive price considering the amount of cover.

Much cheaper Landlord's insurance than the quotes from GoCompare etc. Helpful call centre and documents sent by post for my records. My property agent says claims are always dealt with properly from Direct Line when they need them.

I contacted Direct Line for Business with a simple question: did my existing policy cover only one limited company, or could it also cover my other two? (If not, I wanted to arrange separate policies for each company.)

Instead of answering that question or looking for a solution, the agent became increasingly difficult to deal with. Despite repeatedly explaining that these were three separate legal entities, I was told Direct Line "don't insure only part of the business" and therefore would not cover me.

The obvious solution - that each legal entity could simply be insured under its own policy - was never properly considered. Instead, Direct Line cancelled the one policy I already had.

A straightforward enquiry about the scope of my cover should not have ended with me losing my insurance. I expected a commercial insurer to recognise that multiple legal entities can require multiple insurance policies and help me arrange the correct cover. Instead, I was met with inflexibility, poor problem-solving and a complete failure to engage with the obvious solution.

I approached Direct Line looking to check my business was correctly insured and, if not, add more policies. I left with no policy at all. That says everything about how this company treats customers with anything other than the simplest circumstances. I would not recommend them.

Excellent customer service!

Helpful staff, who explained everything I needed to know for the policy I required.

The person I spoke to was nice and helpful

The process was really easy online, I just had a problem with the screen freezing but that could have been my device not the website, what was good is that the details were saved so I didn't have the retype.

Your representative was clear and concise and very helpful

Simple no nonsense process to get a quote, excellent price, simple to buy the policy. I will come back for more!

Quick, easy to follow questions and a good price considering my claims over 16 years no claim

All on line no valuations so you can't underinsure etc so super easy

The person that dealt with my enquiry was very helpful and patient and was able to provide various options to help me make an informed decision on the best policy for me. Unfortunately I don't recall her name.

Was not happy at first but got a nice chap that took time to get it sorted and he was a great help👍

Reasonably straight forward site.

Although they like you to do business online. When ever I have a problem, they are always there on the phone and very helpful.

Very helpfully went through the different options. 😊