Direct Save Telecom Reviews 

Spoken to Kerry today very helpful and excellent service

It was a refreshing change to talk to someone and understand what she was saying, thank you Kerry

Kerry clearly explained Direct Save Telecom's upgrade coming soon and gave good advice particular to my circumstances. I have used this company for a number of years and they have always responded well to any issues reported.

Horrible company to deal with. Firstly, I noticed my broadband speed would drop frequently, especially in the evening. When I told them I was switching suppliers, they sent me a nasty message saying I could be liable for up to £300, which was a scare tactic & a lie. I found their staff to be unhelpful & confrontational. My advice is look elsewhere. You get what you pay for, they may be at the low end, but at the cost of bad service & support.

I've been with directsave for over 6 years.The service has been topnotch throughout along with great customer service.
I had a call from kerry today to renew my contract and it was hassle free and no nonsense or hard sales to upgrade to a package i dont need.She's a credit to the company.

Spoke to Kerry. Very courteous, helpful and clear.
The kind of service you wish was universal

Very expensive and they kept on ringing me so I cancelled the lot

The service I received from Kerry was 2nd to none she was very polite friendly and made the whole deal. A damn site easier highly recommended.

Sam was really helpful and explained all the package deals to me, was very patient and very easy to talk to *****
Thank you Sam

The experience I have had with direct telecoms from the moment the conversation started to the end has been outstanding! I explained to them that I found the company out on money supermarket online and they explained everything and answered my questions to the best of their knowledge! Brilliant service and customer service!

I didn't have to wait too long to speak to someone, and not a bot, a human - Kerry.

Kerry was very helpful, knowledgeable, polite and friendly.
As a customer, I wish all interactions with service providers could be as easy, painless and efficient as my experience with Direct Save Telecom was today. Thank you Kerry!

I got over charged for my bill of £51.95 which of should of been £31.95 which was promised by dean on credit control i ended up paying £51.95 which I did not have the money for meaning I had to use my daughters money to pay for the bill. But that following week I had called up asking to speak to dean I then got through to him and him saying he was going to look into it I requested for a refund and he would call me back but he never did. then the next following day I called back up because I didn’t receive a phone call from him I then asked to speak to him asking what the outcome was I then proceeded to get fobbed off from two different members of staff. I then finally got through to him and he said I was gonna get a refund back so I left it for a couple of days and never received a refund I had then had to call back up again asking about the refund they had said it had been credited onto my next bill which dean knew that’s not what I wanted I then spoke with a different person a couple of days later and still nothing and she told me that I could have a refund and it can take up to 10 working days the customer service was appalling she was rude and didn’t care and had no idea about my situation she said “that I should pay my bills on time” without any regard to not knowing what situation I’m in I ended the phone call. left it for a week I have now just rang back up speaking to a different person again to make sure that Im receiving this money back into my account and apparently there is nothing they can do and has been credited back onto this bill even knowing I wanted it back into my bank account he turn round saying “I should pay my daughter back £20” yet again rude customer service without knowing my situation I asked to speak to the manager which he turned round saying I couldn’t because everything had been agreed please don’t use this service as they really don’t care at all. It’s also funny how with all the negative comments they give out the same generic response

ood Afternoon,

Thank you for your post.

We are very sorry to hear you have had a less than positive experience. We have asked for the details of your account so we can further investigate the issues and ensure that we are doing all we can for our customers.

NOT MUCH PERSONAL HELP THERE IS THERE!!

They are always helpful with my problems

Claim they’re the cheapest on OFNL, what a laugh, ridiculously overpriced so I’m now relying on unlimited mobile data for £15 to get me through. Disgusting how a company is taking unfair advantage on customers with limited options.

Alison at Direct save was so incredibly helpful. Super customer services.

I spoke to Julie today she was amazing helped me out really well thanks julie

The woman I spoke to was brilliant, thanks rosemary !

Very easy to get through to Customer Support.
I spoke with Miranda and she was very helpful.
Thank you!

Been with them 3 years, cheap, efficient and no mid contract price rises. Excellent.