Kerry was very pleasant, very polite, and helped me with the upgrade from copper line to digital. She looked for a personal quote that suited my elderly Aunt, and was able to sign us up for a much imp... See more
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See what reviewers are saying
I reccomened you stay away from this scammer company. They told me there is no fee towards fixing my internet which needed a repair/switch but they decided to CHARGE £270 FOR A 3 MINUTE JOB. I was fo... See more
I have been with DST since 2007, so nearly 20 years. Kerry, who I spoke with today (30.Jul.2026) , was staggered. She was super helpful today and reassured me that my switch to fibre would be as pain... See more
Useful call explaining future strategy and outlining the options. A brief discussion around phone usage and they were able to give me an upgrade and reduced my outgoings. Very impressed, thank you Ker... See more
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Direct Save Telecom are here to help everyone save money on their broadband and home phone with free set up, free wireless router and fully UK based support teams. Not only will we save you money on your home phone and broadband you will receive access to our online discount club, free for the first year. A typical family of four can save a massive £1000 per year, or more depending on usage effectively making their broadband totally free with plenty left over.
Contact info
Direct Save House, Unit 2 Century Court, Tolpits Lane, Watford, WD18 9RS, Watford, United Kingdom
- 01923 709709
- customerservices@directsave.co.uk
- www.directsavetelecom.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Perfect connection.
For now, my connection is perfect. And I am happy about it.
Thank you
November 12, 2025
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Julie was very helpful and…
Julie was very helpful and understanding as I am rubbish with setting things up but she explained everything clearly
November 14, 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Helpful and friendly
I spoke with Julie Voller to set up a new broadband contract. They were very helpful and friendly, and sorted everything out within a matter of minutes. Thank you :)
November 14, 2025
Unprompted review
Reply from Direct Save Telecom
Good Afternoon,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Glad that I change my Boardband to…
Glad that I change my Boardband to Direct Save, CS is mentioned every detail I need
November 13, 2025
Unprompted review
Reply from Direct Save Telecom
Good Afternoon,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Kerry was very helpful and reached out…
Kerry was very helpful and reached out to ensure I was put on a lower payment.
November 12, 2025
Unprompted review
Reply from Direct Save Telecom
Good Afternoon,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Great service by Sam
Great service by Sam, he was patient, professional & kind 10/10. Thank you 🤩
November 4, 2025
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
The sales team member appeared not to…
The sales team member appeared not to be listening to my request and called me the wrong name. This has left me with apprehension that what I have agreed to is what I need. When I raised my concern she disputed what I was saying instead of listening.
The customer service team member I spoke to before the sales person was very helpful and listened.
October 30, 2025
Reply from Direct Save Telecom
Good Afternoon,
Thank you for your post.
We are very sorry to hear you have had a less than positive experience. This has been passed over to a senior manager to contact you shortly.
We want to ensure we are doing our very best for our customers.
Thank you.
Reply from Direct Save Telecom
Good Afternoon,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Reply from Direct Save Telecom
Good Afternoon,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Very disappointing and non existent service for vodafone line
Waiting to leave this company. Installed fibre optic cable to achieve 1000mb/s. However, the maximum speed I have experienced is only 120mb/s. Additionally, the charges are presented in a rather poetic manner. I have already paid for the months during which my line was not operational. I have escalated the issue to the ombudsman, but their accounting practices are unparalleled. I recommend seeking a reputable company, as this one appears to be on the verge of bankruptcy.
Please be advised: They exhibit considerable cunning regarding your modem. They will retain access using all the necessary codes and so forth. It is recommended by a technical expert that you replace it with a modem that you can control. Their justification is that they require all the codes to enhance service quality; however, the expert's opinion suggests that they are unable to refrain from snooping.
November 8, 2024
Reply from Direct Save Telecom
Good Afternoon,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Really poor download speed
Really poor download speed. Use only to watch tv I.e bbc player/Netflix and stops all the time
August 6, 2025
Reply from Direct Save Telecom
Good Morning,
Thank you for your post.
We are very sorry to hear you have had a less than positive experience. Having looked into the account, there are no notes of any calls to our technical support team to help resolve the issue. Your details have been passed to a senior member of the technical support team who will be contacting you shortly.
Julie was very helpful
Julie was very helpful , polite and patient with me. He took time to explain the different packages and advised on what will be ideal for me and my family. He responded well and professionally to some of my "stupid" questions, as I had not idea what I wanted. Thanks Julie!
October 9, 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
My experience from Direct site Telecom…
My experience from Direct site Telecom was excellent from how they communicated with me. They were clear and transparent explained to me what the different plans were. Full details of what the order was and what I would expected to pay and there was very accommodating an excellent service. I would definitely recommend using this company.
October 9, 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
I call yesterday and spoke to a man…
I call yesterday and spoke to a man called Sami in sales, he arranged for an engineer to come and fix my broadband the very next day. Very polite and helpful, the engineer came this morning fixed the problem, very happy with the service
October 9, 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Terrible!!
Literally on day one of joining direct save and already I’m having intermittent break down of wifi and awful speed nothing near to what I’m paying for. Full cancellation in order and continue to tether off my phone till a new supplier is available.
!!!AVOID THIS LOT!!!
October 7, 2025
Unprompted review
Reply from Direct Save Telecom
Good Afternoon,
Thank you for your post.
We are very sorry to hear you have had a less than positive experience. We have asked for the details of your account so we can further investigate the issues and ensure that we are doing all we can for our customers.
So far so good!
I signed up online for a broadband service to feed my new home which is remote and built of stone. The order process was straight forward and I've just spoken with Dan at customer services who called me to confirm my order details. Dan was extremely helpful and reassuring. He explained everything that will happen and what I need to do to set up the router. He also reassured me that if I have any problems with the strength of the WiFi signal, that Direct Save will take steps to improve it if I contact them.
I need to wait a week or two before it is all set up so can't yet comment on the actual broadband yet, but so far Direct Save have been a pleasure to deal with and if their broadband is as good as their customer service, then I am confident everything will work well and based on my experience so far, would recommend them. (Also, their broadband package is more affordable than the more prominent brands such as Sky/BT/Plusnet etc.)
September 29, 2025
Unprompted review
Reply from Direct Save Telecom
Good Afternoon,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Kerry was very helpful
Kerry was very helpful, friendly and informative and make the transition simple and easy
September 29, 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
We live in a newbuild in cornwall
We live in a newbuild in cornwall.
The Internet is awful. Contestantly crashes and cuts out. It is most days that we find ourselves watching a spinning wheel of death, waiting for something to load.
Stuck with this until we are able to access something else.
September 28, 2025
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for your post.
We are very sorry to hear you have had a less than positive experience. We have asked for the details of your account so we can further investigate the issues and ensure that we are doing all we can for our customers.
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