I have just ordered my first pair of varifocal glasses from Direct Specs. The lady was very helpful and took time to help me choose the right pair & explained about the different types of varifocal... See more
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Ordered a set of glasses for my wife who has dementia and she broke hers. Easy to order but seemed to take a while for delivery, contacted them and the fault lay with the post office said he'd tried t... See more
Brilliant place I have had glasses from here several times and the selection and prices compared to other high street opticians are extremely competitive. My most recent experience was to go in for a... See more
Company replied
Really great service, so happy with my glasses Suranne was very helpful nothing was too much trouble, glad I found them on the Internet, quick service, well worth a trip to see them
Company details
Information provided by various external sources
We are the original glasses factory outlet, established in 1998, with branches across the Midlands. You can buy with confidence at one of our stores, where you can see our full range of over 500 styles and discuss your lenses in person. Or, If you're looking for the ultimate bargain, browse our online-only specials - and get a pair of glasses for as little as £9.99 complete!
Contact info
Stafford Road, WV10 6HH, Wolverhampton, England, United Kingdom
- 01902 717 744
4.2
Great
15 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Wolverhampton branch
Wolverhampton branch
Suranne was extremely helpful but also very knowledgeable. Her opinion was welcomed regarding some of the frames I tried on, but she left the final decision to me. I didn't feel under any pressure it was all very relaxed.
I would definitely recommend Direct Specs as their prices are very competitive.
April 18, 2025
Unprompted review
Great choice and excellent service
I have just ordered my first pair of varifocal glasses from Direct Specs.
The lady was very helpful and took time to help me choose the right pair & explained about the different types of varifocal lenses & anti glare coatings.
I have used Direct Specs for many years now and will continue to do so.
There is always a good choice of frames & the service is always excellent. Service with a smile.
February 6, 2025
Unprompted review
Surhan was still a bundle of fun
Surhan was still a bundle of fun made myself and my wife feel at ease.no pressure to buy.no add ons.great value
This is our third year using this place.never had any problems at all.Would recommend to anyone.
February 13, 2024
Unprompted review
Reply from Direct Specs - Wolverhampton
Hi Michael. Thanks for your kind review, your feedback has been passed on to Sarhan who does a wonderful job at our Wolverhampton branch!
Excellent Service
Very helpful staff and delighted with service received by Sarann at Wolverhampton branch today when I visited for advice regarding repair for long distance glasses. She went above and beyond to repair my glasses whilst I wait for a replacement to be ordered.
Have used Direct Specs for a number of years and would definitely recommend; Wide choice of frames, fast processing/notication of collection and excellent customer service.
December 1, 2023
Unprompted review
Reply from Direct Specs - Wolverhampton
Hi Fergus, thanks for your review. Your kind comments have been passed on to Sarhan at our Wolverhampton branch!
Very competitive prices and great customer service
Brilliant place I have had glasses from here several times and the selection and prices compared to other high street opticians are extremely competitive. My most recent experience was to go in for a repair on my glasses. The lady working there Sarhan repaired my glasses, didn't charge me for the repair (most places would have) and the customer service was excellent. Highly recommended.
February 8, 2023
Unprompted review
Reply from Direct Specs - Wolverhampton
Hi Jane. Thanks for your review, really pleased to hear you've had a positive experience of our Wolverhampton branch. Your kind words have been passed on to Sarhan!
Great product Great price
Easy to use website. Product ready in less than 1 week. Great service
November 25, 2022
Reply from Direct Specs - Wolverhampton
Hello, Paul. Thanks for your review of our online service. Pleased to find you've had an easy ordering experience and a quick turnaround.
Rapid delivery of prescription sunglasses
Ordered prescription sunglasses Monday morning online and collected them from the Wolverhampton branch Friday morning. Great service.
July 25, 2022
Reply from Direct Specs - Wolverhampton
Hello Andy. Thanks for taking the time to review our online service, great to hear your experience was quick and easy!
Really great service
Really great service, so happy with my glasses Suranne was very helpful nothing was too much trouble, glad I found them on the Internet, quick service, well worth a trip to see them
February 4, 2022
Unprompted review
Excellent service
Excellent service, Saran was extremely helpful and very professional and extremely pleased with the glasses
February 4, 2022
Unprompted review
Excellent service.
November 30, 2021
I went to pick up my spec and the lady…
I went to pick up my spec and the lady was and is fantastic help with me she is diamond very helpful and she help me with my spec I would recommend company to my bus driver workmate and family
July 29, 2021
Unprompted review
I have had 2 pairs of varifocals and 1…
I have had 2 pairs of varifocals and 1 pair of sunglasses, messed up on all 3,rather pay the extra from the opticians, won’t be going back.I thought someone was supposed to be getting in touch,but obviously not.
March 31, 2021
Unprompted review
Reply from Direct Specs - Wolverhampton
Hi Sue, thanks for your feedback and we're sorry to hear you're not happy with your glasses. We will be happy to look into this further for you if you could provide us with some further details such as your full name and the date(s) of your visit(s). We would be grateful if you could email the information over to sales@directspecs.co.uk at your earliest convenience. Wishing you our best intentions at all times - Direct Specs Customer Care Team
Glasses were great.
Ordered a set of glasses for my wife who has dementia and she broke hers. Easy to order but seemed to take a while for delivery, contacted them and the fault lay with the post office said he'd tried to deliver but no one was in, wrong he didn't try to deliver, he left no card making it awkward to get them re-delivered, not Direct specs fault, they helped and were so nice I'm ordering a pair for myself. The glasses first class.
July 23, 2020
Unprompted review
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