Window part was what I needed and at a reasonable price. Shipping took longer than I expected and there appeared to be only one option which was Canada Post basic parcel. Would have liked a faster opt... See more
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Review summary
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Reviews shaping this summary
They were helpful with providing information on what I needed, and install was easy. Glad they have such a wide variety of parts and cost, even with shipping, was cheaper than other options online or... See more
Wasn't sure what part I needed - the person at DWP said send a picture - I did - he got back quickly with a part # and I ordered it and got it a couple of days later . Great customer service & Grea... See more
The website was easy to navigate and choose the correct parts, which were delivered quickly and well packaged. Installation was easy because the parts were exactly the same as the originals; which w... See more
Company details
Information provided by various external sources
https://www.directwindowparts.ca is an online window parts shop dedicated to truth hardware parts. We have access to the largest inventory of truth window hardware parts.We now sell directly to the public with our newly designed online store. Our online assistants are there to help you find the right part 7 days a week. We offer you the best shopping experience. Our interface is straightforward and easy to use. We hope you will enjoy our brand new design!
Contact info
8502 Chemin Darnley, Montreal, H4T 1M4, Montreal, United States
- 514-447-1603
- ap@directwindowparts.ca
- www.directwindowparts.ca
4.2
Great
940 reviews
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Part I needed worked perfectly
I was able to find the part that I needed without too much hassle. The repair was easy and the part fit and matched perfectly.
October 16, 2025
Been well over a month and my parts…
Been a little confusing with the shipping process but all parts arrived perfectly and as advertised.
September 28, 2025
Fast shipping and customer to resolve a…
Fast shipping and customer to resolve a problem
October 7, 2025
Window Parts Replacement.
I was able to buy the parts I needed, which were for older windows, and delivery was quick. Best was our ability to install the new parts ourselves. The only thing I would change is to include some screws, as it's assumed you have the screws for the piece the parts attach to.
October 15, 2025
Fast delivery!!!
The delivery was very fast, right price and good product. Thank you, very happy!!!!
October 15, 2025
Good product, fair prices
Good product, fair prices. Solved a problem that the original window supplier would not address. Only issue was having to shake the tree to get delivery.
October 15, 2025
It was ok but it took many weeks to get…
It was ok but it took many weeks to get it due to mail strike.
September 24, 2025
Very helpful customer service
Very helpful customer service. Shipping was delayed due to postal strike. Product worked perfectly and now my windows can open and close again
September 24, 2025
parts fit perfectly
October 9, 2025
Everything was perfect
Everything was perfect. Product received fast and as described. Thanks!
October 9, 2025
Great company to deal with.
September 30, 2025
Great experience is getting the correct…
Great experience is getting the correct part that fits perfect at a reasonable cost.
October 2, 2025
Your online catalogue was superb
Your online catalogue was superb. I ordered two window crank assemblies and everything fit perfect.
Shipping was prompt and arrived damage free.
Great place to shop
October 2, 2025
I haven't recieved my purchase yet
I haven't recieved my purchase yet. Could it be the postal strike?
September 25, 2025
Great but disappointing
I would have expected the fasteners to be included with the hinges. The ones for the window are not the same size as the hinges and now I’m looking for replacements
October 2, 2025
Nice job
Nice job
Very easy to order
Great response time
Incredible how short of time it took and the window crank works great
Thank you
September 29, 2025
Nice product
Pretty expensive but a perfect match for what wore out. Doesn't come with screws.
September 28, 2025
The website was easy to navigate and…
The website was easy to navigate and choose the correct parts, which were delivered quickly and well packaged.
Installation was easy because the parts were exactly the same as the originals; which were 35 years old. Well done!
August 29, 2025
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