Discount AC Parts Reviews 

Purchased a compressor for VW Golf - Australian buyer. Ordered Denso, but received another brand. Ok I thought - installed unit anyway. 6 weeks later unit failed - squealing noise consistent with bearing failure. Contacted Discount AC Parts & was promptly advised of warranty process - happy days I thought. Ordered 2nd unit - as was the case the 1st time delivery was prompt. Replaced unit - all good & still is 5 months later.

So faulty unit was returned at my cost - so at this stage I’m down $180US on shipping. No word for 4 weeks...so I contact Discount AC with the tracking number. They tell me they have the faulty unit & will have it inspected. All happy at this stage.

No advice for another few weeks so I contact them - err apparently they don’t have it & the tracking number is wrong.

So the BS radar is on...I guess if you’re looking to fleece international buyers, I guess this is an easy way to do it.

Buy local or with a more trusted company so you can deal with any warranty issues...

I was super nervous after reading all the bad reviews, but I accidently entered wrong billing info and after waiting an hour for customer service they were really nice and fixed the issue and still got my part to me by the next day. Replaced my AC Compressor and it's running great! Thanks for all the help, customer service phone number could be less of a wait but overall great experience with these guys!

Took payment on a failed order. An eternity to sort out. Terrible company. Poor IT. Avoid at all costs.

Absolutely the worst customer service possible. They double billed me for my order and won't refund me. They sent one compressor and sent me some baloney piece of paper that says they refunded my bank but my bank personally told me it didn't happen. Their phone number works if you are ordering but if you need to talk to anyone about anything else they put you on hold and literally NEVER answer !!!! I have waited for hours and NO ANSWER. I will NEVER EVER BUY FROM THEM AGAIN. Under no circumstances buy from them !!!!

customer service sucks. they never respond to emails or phone calls. product sucks - compressor lasted less than a year. I now buy my a/c products from pit stop auto parts

Been trying to contact the warrantee department for over 1 week. Automated answer system always says hold times exceed 60 minutes. Even when I try to hold, the call keeps getting dropped! How can I return a defective compressor when I can't contact anyone for instructions. I suppose this is how they make their profits...if they don't answer the phone, they don't have to honor their Warrantee Policy. Very disappointed!

purchased an AC Compressor for our ford F-250 through ebay however, it lasted only 48 hours before breaking down, and they denied my request for returning the item very cleverly in order not to receive a negative rating, simply bad business practice.

They helped me with a bad fan capacitor and sold me a hard start also 8 yrs ago, just helped me again with a bad fan capacitor again. Saved me money helping me fix it myself and I am a 55 year old housewife! THANKS AGAIN!

I must start out I work for a Toyota dealership. My a/c went out on my 86 Toyota truck and the compressor was not the one that was supposed to be installed originally. My parts dept had no clue where to start. They did eventually help figure out it was from a kit from a different year truck that works on mine but they could not find the part. I looked over the net and called 2-3 people then I talked to Addison at discount ac. He did not know from the numbers I gave him so he asked me to send pictures. I sent 7 pics and he called back with 2 options and prices with free shipping and told me it would ship same day. That was fantastic because it's definitely hot in the south this time of year. Thanks a ton

In addition of surcharging next day deliver....
08/12/2015 2:50 PM Still waiting for delivery....
UPS
Scheduled Delivery:
Wednesday, 08/12/2015, By End of Day
Last Location:
Lexington, KY, United States, Wednesday, 08/12/2015

Shipment Progress
What's This?
Location Date Local Time Activity
Lexington, KY, United States 08/12/2015 7:10 A.M. Out For Delivery
08/12/2015 5:59 A.M. Arrival Scan
Indianapolis, IN, United States 08/12/2015 1:56 A.M. Departure Scan
Indianapolis, IN, United States 08/11/2015 9:22 P.M. Arrival Scan
Hodgkins, IL, United States 08/11/2015 4:15 P.M. Departure Scan
08/11/2015 3:08 A.M. Arrival Scan
San Diego, CA, United States 08/07/2015 12:52 A.M. Departure Scan
San Diego, CA, United States 08/06/2015 8:57 P.M. Origin Scan
United States 08/06/2015 5:17 P.M. Order Processed: Ready for UPS

I called Discount AC parts about a month ago and Paul went out of his way to make sure I had a full AC KIT at fantastic price for Dodge Intrepid. I will be recommending you guys to all my friends. Thank you!

STUART WAS A GREAT HELP MAKING SIDE I GOT THE RIGHT PARTS FOR MY CAR. THANKS SO MUCH FOR YOUR HELP

Stuart was very professional in handling my order and making sure I got the correct parts for my truck. I know who I will go to for all of my automotive AC needs

After being frustrated getting the run around from several local shops on the AC for my Subaru, I got in touch with Zach over here at Discount AC Parts. He was able to find me the OEM AC Compressor with a new drier at less than half the price that the dealership and other local shops wanted. The parts arrived quickly and as described. I couldn't ask for anything more.

Discount AC Parts is a lifesaver!!! My AC started blowin hot air on Monday. Called Paul on Tuesday after I spoke to my mechanic and got a brand new compressor with the kit for less than half the price the dealer wanted to charge me. Paul gave me a great price and overnighted all my AC parts. I had it installed On Wednesday and boy does she blow cold. thanks Discount AC!!

Stuart was very professional, knowledgeable, friendly. He took the time to answer my many questions. Stuart was also very knowledgeable with actual AC repair techniques and principles. He got me the correct parts the first time.

I live in Southern California and I can tell you when the AC in my car died on the 405 it was not a cool day. Ordered my parts from discountacparts.com and they shipped out that same day. Parts arrived by UPS and have kept me cool ever since.