Wanted an alternative set of flavoured syrups without the compromise but all the goodness. I came across this company and the layout of the website meant looking for what I wanted easy, flexible... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went online to review thier products, I was specifically looking for salted caramel syrups. Identified what I was looking for and also another one I wanted to try. They are a good price and free shipp... See more
The initial delivery was late and turned up damaged and one of the 2 items was wrong. The damage and late delivery was down to DPD incompetence. Nikki in customer service went above and beyond trying... See more
Replacing an incorrect order without any problems was very impressive, no request for a return of the incorrect item. What I received as a replacement was also wrong however it was closer to the produ... See more
Company replied
Company details
Written by the company
Discount Cream is a catering supplies business specialising in pressurised gases used in catering such as N2O Cream Chargers, N2 Nitro Canisters and CO2 Cartridges! We also carry a variety of lines for the catering and hospitality businesses around the UK: from Flavouring Syrups, such as Monin and Sweetbird to Lavazza Coffee and Cadburys Hot Chocolate. Our goal is to be your one-stop-shop for all catering supplies! We have one of the latest dispatch times in the catering supplies industry - meaning you can order up to 4pm (Monday-Friday) to receive Next Day Delivery!
Contact info
South Caldeen Road, ML5 4EG, Coatbridge, United Kingdom
- 01143 215050
- support@discountcream.co.uk
- www.discountcream.co.uk
4.7
Excellent
503 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Replacing an incorrect order without any problems
Replacing an incorrect order without any problems was very impressive, no request for a return of the incorrect item. What I received as a replacement was also wrong however it was closer to the product that i ordered. so thanks
November 3, 2025
Reply from Discount Cream
Hi John,
Thanks for your review.
Sorry to hear you've not received the item ordered. Someone from Customer Care will be in touch shortly about this.
Kind regards,
Roisin
Brilliant customer service
Brilliant customer service, excellent price and it arrived on time.
October 14, 2025
Wanted an alternative set of flavoured Goodness…
Wanted an alternative set of flavoured syrups without the compromise but all the goodness. I came across this company and the layout of the website meant looking for what I wanted easy, flexible and informative.
The price range was excellent and transparent.
Easy to order and I felt in control and that my items where in safe hands.
When they was due for delivery I was informed each step of the way.
The package arrived each bottle was carefully placed in protective covering and boxed. I was so happy that I will definitely be using Discount Creams again.
I will also recommend 100%.
October 27, 2025
The initial delivery was late and…
The initial delivery was late and turned up damaged and one of the 2 items was wrong. The damage and late delivery was down to DPD incompetence. Nikki in customer service went above and beyond trying to rectify the issues caused by DPD.
I eventually got what I ordered thanks to Nikki.
October 28, 2025
Great company to deal with
Great company to deal with. Amazing selection of products and decent price point.
October 27, 2025
Excellent service
Excellent service. I run a small online bakery from home and these are excellent for quick whipped cream for small orders.
September 2, 2025
A qaulity range of products.
Went online to review thier products, I was specifically looking for salted caramel syrups. Identified what I was looking for and also another one I wanted to try. They are a good price and free shipping over a certain price, which is what I went for. Dekivery was quick and with good communications. Nothing to fault, only thank you for your service.
October 9, 2025
I ordered coffee bags
I ordered coffee bags, very reasonably priced, the website is easy to use, the parcel arrived when they said it would. The coffee is lovely.
October 24, 2025
Easy order fair price ,on time !
October 23, 2025
Good company
This is a good company. Items easily ordered, reasonable price and arrived quickly.
October 22, 2025
Great fast delivery
Great fast delivery. Been using for around 1 year for nitrous. There are never any issues, every order is the same. Great company
September 5, 2025
Great syrups
October 7, 2025
A little messed up with email address…
A little messed up with email address but was very quickly rectified, quick postal response and easy to order, just good company.
October 21, 2025
A great product at a competitive price…
A great product at a competitive price delivered quickly
October 6, 2025
Great service
August 11, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.