Discounted Heating 

I placed an order for a product that was 'in stock' on the website. my card was debited immediately. after a fortnight with no news, i emailed to ask where the order was. I got a reply (not an apology) simply saying they hadn't got it from the manufacturers yet, but they'd send it when they could, and that they'd chase the manufacturer once a week for an update. I replied cancelling my order and asking for my card to be credited, which was done fairly promptly.

I won't be using this website again.

Easy order fast delivery

Bad customer service, customer NOT properly informed beforw and after making a
purchase.
Information about sale not forthcoming, had to chase on MORE THAN one occasion!!
Very frustrated that they sell omething that is not in stock and they cannot advise
accurately when goods will be in stock. Difficult to reach anyone in Customer
care at Woleseley.
The web site is obviously not updated frequently!

Good service, price, quick response from customer service to query. Delivery time /tracking was a bit confusing but would definitely use again and recommend

Best price I could find and delivered in two days - what more could I ask? Highly recommended

I am waiting to move into the outhouse at the back of my house which is being renovated. I ordered Bristan 1901 taps from you on Monday 30th September (order number 153323) and was expecting at the absolute latest for them to be delievered in a weeks time (Monday 7th October.) It is now Monday 14th October and i have not received the taps! I am having to sleep on friends sofas in the meantime.

Apparently a delievery man attempted delivery on Monday 7th but did not leave a note to say that he had attended. Workers are on site every day 8am to 5:30pm. I am not sure why they were not able to deliver.

I rang to enquirer this morning and was told somebody would ring me back. They did not. I rang again and spoke to Adam the second time. He was very helpful and assured me they would be delievered later today. I wait to see if they are!

I would like to know why this has been so problematic. It has been very annoying having to stay at friends house because there is no water connection in the outhouse.

Regards,
Camille

the boiler arrived on time and was delivered to the door which was very good all was in good order and well packaged.

We ordered the wrong part, the return and helpful service was hassle free and efficient.

Ordered my item online, delivered within days.No problem.

Ordering was easy. Notice of delivery date came through. I emailed to ask to change the date and I had a reply back almost immediately confirming the change in delivery date. Delivery then arrived as planned. Thanks

Discounted heating provide me with a reliable value for money service - always my first choice.

I ordered and paid for a SP16 wall heater. However I was notified some days later that they didn't actually have the fire in stock and were awaiting delivery from the manufactures. I have been updated frequently on this matter and will hopefully receive the fire when promised

Guard arrived quickly and was exactly what we needed. Really competitively priced. Thsnks

I ordered an unvented 210l how water cylinder which was in stock according to the Website. It was £350 cheaper than my plumber was quoted from his merchant, so a very good deal. I asked for it to be delivered on 9 October which was within the 3-5 day delivery period. When I received my confirmation email, it stated it would be delivered on 8 October. I called to get the date rearranged, and was then told it was not in stock, but they would try to get it to me for 9 October. At 5pm on 8 October I was told that it still had not arrived and to call in the morning. I called on 9 October to be told it was not in stock, which I already knew. I asked when it would be in stock and they said they did not know and it would perhaps be in the next day. I am now writing this on 10 October, there is still no delivery to my house and the work to my bathroom has now been set back. Discounted Heating have not yet contacted me to give me any indication of when I will get my cylinder. They have apologised, but I'm not getting any sense of anybody taking responsiblity to attempt to get my cylinder to me.

Have used discounted heating supplies numerous times now and in that time have had one faulty radiator that was replaced with no problem or fuss.
My only criticism is the delay between ordering and actual delivery, but knowing I can plan and pass on to customer.

Slower than advertised but quietly efficient.

I've used DH three times now. Never a problem.

It was easy to identify the item on the website and the price was reasonable and the delivery prompt.

Nice website layout

Need more technical spec though , sizes, measurements etc