Lawanda was magnificent…. She answered all my questions (and I had many) with care and professionalism and warmth. I had called another magazine company to get some info on my subscriptions... See more
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Customer beware. My order for a dictionary that I paid for was missing from the box that was damaged in the mail due to poor packaging. I have pictures of the post office's message about it... See more
I got many enticing offers in the mail and started to doubt my subscriptions with you were valuable. But prompted by your c/s agent, decided to analyze further and found that when I add on the efficie... See more
Have bought magazines from this company for several years and they always come within 6-8 week. If any questions Customer Service answers fast and complete. Web site shows me all my magazines and thei... See more
3.9
Great
210 reviews
Replied to 62% of negative reviews
Typically replies within 1 week
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Won't deliver for 8 to 12 weeks
I ordered a single issue of a publication. They processed it and said it was available. But when I tried to read it, they say it will take 8 to 12 weeks to receive. This is an outrage!
April 19, 2024
Unprompted review
Reply from DiscountMags.com
Hello Ronald,
We do not sell single print issues of magazines. We only sell print and digital subscriptions, as well as single digital issues. Yes, the 8 to 12 week estimated delivery does apply to all print subscriptions.
I was able to locate your order, for a single digital issue of Toronto Star:
https://www.discountmags.com/magazine/toronto-star-april-14-2024-digital-m
If you need further assistance viewing your order, please contact us at either our email, help@discountmags.com, or our customer service line, 1-800-673-8187.
Look forward to hearing from you and have a wonderful day!
This company is what is known as a…
This company is what is known as a subscription trap. I have attempted to contact them to cancel subscriptions because I found out they automatically renew at a much higher rate. This was not explained initially. I have contacted the Apple Card people and will wait for their results. I also plan to contact the Ohio State attorney General‘s office for consumer fraud, and let them know what has happened. Evidently, this is a common ploy unknown to me.
April 18, 2024
Unprompted review
Reply from DiscountMags.com
Hello Jonathan,
I was able to locate both orders you had placed earlier this month. It looks like you were able to successfully cancel both of them, and were fully refunded after contacting us. Keep in mind that you can cancel both via our website, DiscountMags.com, and contacting us on our customer service line, 1-800-673-8187.
As for our DiscountLock policy, we do not automatically renew at a much higher rate as you have stated. You can view the details at the following page displayed on our website:
https://www.discountmags.com/discountlock_benefits
"DiscountLock ensures that your subscription will automatically renew with a minimum discount of 10% off the list price at the time of each renewal. If for any reason we cannot offer this discount, we will notify you and won't automatically renew your subscription."
Keep in mind that you can also cancel the DiscountLock at any time so it does not renew, either via our website, email, or phone.
If you need further assistance, please contact us at either our email, help@discountmags.com, or our customer service line, 1-800-673-8187.
Look forward to hearing from you and have a wonderful day!
I have not received my magazine yet
I have not received my magazine yet! Orders were placed in January 12th and it's now April 20th!
Zero communication from the company!
Wondering if these folks are a scam?
April 18, 2024
Unprompted review
Reply from DiscountMags.com
Hello K,
I was unable to locate your order with the information provided here. When you place an order on our website, it immediately sends a confirmation email to the email address you use to place the order. That will have your estimated delivery dates in it.
So we can further assist you, please contact us at either our email, help@discountmags.com, or our customer service line, 1-800-673-8187.
Look forward to hearing from you and have a wonderful day!
The best subscription prices and…
The best subscription prices and excellent customer service!!
March 22, 2024
Unprompted review
Timely Returned Phone Calll
First of all, I got a call back after leaving a voicemail in only a couple of hours.
Jodie was very helpful and was able to resolve my problem quickly.
February 28, 2024
Unprompted review
Ordered as a Christmas gift
Ordered as a Christmas gift, first issue came within the projected window of time given at the order. Good value and easy process.
February 21, 2024
Unprompted review
Pricing
I love the price and could purchase digital issues of my favorite magazines which is very handy.
February 1, 2024
Unprompted review
The magazines I ordered have not been received
The magazines I ordered have not arrived. Theweresupposedto be delivered in February
February 14, 2024
Unprompted review
Reply from DiscountMags.com
Hello Cyndy,
Just wanted to reach out regarding your order, I was unable to contact you via phone. I was able to locate your order that you had placed on 12/20/2023. Our estimated delivery dates for your magazines were between 02/14/2024 and 03/13/2024, which were also shown in your Order Confirmation email, and were a bit after this review. Can you confirm whether you received your magazines yet?
So we can further assist you, please contact us at either our email, help@discountmags.com, or our customer service line, 1-800-673-8187.
Look forward to hearing from you and have a wonderful day!
Fast and friendly service
When I called all of the lines were busy. I left a message. Often when I leave a message with a company I don't hear back for a few days. Jodi called back within minutes! I needed to cancel some "automatic renewal" subscriptions. She was so happy to help and took care of it efficiently! I highly recommend a "raise' for Jodi!! Karen
February 15, 2024
Unprompted review
This was a renewal
This was a renewal, instead, you changed the name and sent 2 copies to the same address, the April issue
December 29, 2023
Unprompted review
Reply from DiscountMags.com
Hello Susan,
Just wanted to follow up on your recent review and see if I can assist in any way and make another happy customer. I apologize if during the ordering process information was unclear. I was able to locate your order. I am seeing that the order was originally placed under your name. I am also seeing that you have been in touch with our customer service team. It looks like you wanted to renew your husbands subscription.
At times, if the name and address do not exactly match the order on file with the publisher, it causes a new account to be created and duplicate issues to be delivered.
I see that our customer service team has informed you already that they have sent a request to the publisher to combine the accounts. This will not result in a shortened subscription. You may receive 1 more duplicate, but after that you should only receive one issue per month. If there is anything else we can do for you, or if you need more information, please let us know.
At DiscountMags, we pride ourselves on providing top quality customer service. As a small business, we are heavily impacted by both positive and negative reviews. If you would be so kind as to take the time, if necessary, to amend your review to accurately reflect our service, we would greatly appreciate it. If you have any further questions you can always email us or contact us at our customer service line, 1-800-673-8181.
Have a wonderful day,
Quinn
That DiscountMags.com is a 3rd party company
I tried to change the Delivery name and address for the Us Magazine to coincide with the People Magazine in which I ordered at the same time. Your system allowed me to correct the address but not the name. I then requested assistance via e-mail and was informed that I had to call Us Magazine directly and was given the number to call. As per the representative that she talked to, she informed me that she could not change it and that I needed to have you change it because DiscountMags is considered a 3rd party company. I sent this message to DiscountMags via e-mail and am waiting for a response. I have been trying to change this since I placed the order on 1/3/2024.
February 13, 2024
Unprompted review
we still have NOT received a single…
we still have NOT received a single issue!
January 1, 2024
Unprompted review
Reply from DiscountMags.com
Hello Brad,
I am very sorry to hear that you have not received your magazine yet. If you could kindly provide your order number or email address, I should be able to look up your order and help you. You can also contact us at help@discountmags.com, or on our customer service line at 1-800-673-8187.
Look forward to hearing from you,
Andrew
I should have had my magazine by now
I should have had my magazine by now. No sign off it.
February 10, 2024
Unprompted review
Reply from DiscountMags.com
Hello Rayce,
Just wanted to reach out regarding your order. I was able to locate your order that you had placed on 12/16/2023. Our estimated delivery dates for your magazines were between 02/10/2024 and 03/09/2024, which were also shown in your Order Confirmation email, and were a bit after this review. Can you confirm whether you received your magazines yet?
So we can further assist you, please contact us at either our email, help@discountmags.com, or our customer service line, 1-800-673-8187.
Look forward to hearing from you and have a wonderful day!
Make auto renewal an option, not a requirement
I was unable to renew because you now MUST sign up for auto renewal. As a senior, I won’t do that to my family. Very disappointed.
February 10, 2024
Unprompted review
Reply from DiscountMags.com
Hello,
I apologize if information was unclear during the ordering process. You can easily disable our DiscountLock feature by either logging into our website and disabling there, or by contacting us via email or phone, where we will happily do it for you.
If you have any further questions, you can contact us at help@discountmags.com, or on our customer service line at 1-800-673-8187.
Have a wonderful day,
Andrew
Prices for subscriptions are great
Prices for subscriptions are great. My renewal dates did not match up and they worked with the publisher to fix it. I got updated often while it was being sorted out.
December 22, 2023
Unprompted review
I still haven’t received the magazine I…
I still haven’t received the magazine I subscribed to and your emails say I should have received it by now.
February 9, 2024
Unprompted review
Reply from DiscountMags.com
Hello Ross,
I am very sorry to hear that you have not received your magazine yet. If you could kindly provide your order number or email address, I should be able to look up your order and help you. You can also contact us at help@discountmags.com, or on our customer service line at 1-800-673-8187.
Look forward to hearing from you,
Andrew
Long delay to get first magazine
Long delay to get first magazine. Still waiting.
February 9, 2024
Unprompted review
Reply from DiscountMags.com
Hello Stewart,
Just wanted to follow up on your recent review and see if I can assist in any way and make another happy customer. I apologize if during the ordering process information was unclear. I understand it is frustrating to not receive adequate service and have to wait for something you've paid for to be delivered. I was able to locate your order. It looks like the estimated delivery dates for your first issue are between 02/05/2024 and 03/04/2024. Please note that the 8-12 week processing time applies to all orders and renewals. I understand it seems like a long time, believe me if we could expedite shipping to customers we would, unfortunately since we don't mail the magazines directly we have no real control over it. This information can also be found in your Order Confirmation email, which I have gone ahead and re-sent. I do see that you were in contact with our customer service team, and they were able to get the publisher to extend your subscription by 1 issue. If there is anything else we can do for you, please let us know.
At DiscountMags, we pride ourselves on providing top quality customer service. As a small business, we are heavily impacted by both positive and negative reviews. If you would be so kind as to take the time, if necessary, to amend your review to accurately reflect our service, we would greatly appreciate it. If you have any further questions you can always email us or contact us at our customer service line, 1-800-673-8181.
Have a wonderful day,
Quinn
I have not received my magazine yet
I have not received my magazine yet. Ordered over a month ago. Zero communication from the company
January 3, 2024
Unprompted review
Reply from DiscountMags.com
Hello Tom,
Just wanted to follow up on your recent review and see if I can assist in any way and make another happy customer. I apologize if during the ordering process information was unclear. I understand it is frustrating to not receive adequate service and have to wait for something you've paid for to be delivered. I was able to locate your order. It looks like the estimated delivery dates for your first issue are between 03/03/2024 and 03/31/2024. Please note that the 8-12 week processing time applies to all orders and renewals. I understand it seems like a long time, believe me if we could expedite shipping to customers we would, unfortunately since we don't mail the magazines directly we have no real control over it. This information can also be found in your Order Confirmation email, which is always sent to the email used to place the order, immediately upon ordering. I have gone ahead and re-sent it, be sure to check your spam/junk folder as we have no control over your email filters. If there is anything else we can do for you, or if you need more information, please let us know.
At DiscountMags, we pride ourselves on providing top quality customer service. As a small business, we are heavily impacted by both positive and negative reviews. If you would be so kind as to take the time, if necessary, to amend your review to accurately reflect our service, we would greatly appreciate it. If you have any further questions you can always email us or contact us at our customer service line, 1-800-673-8181.
Have a wonderful day,
Quinn
Final we are all set. Still haven’t received any magazines
Still haven’t received any magazines
February 8, 2024
Unprompted review
Reply from DiscountMags.com
Hello Gregory,
I am very sorry to hear that you have not received your magazine yet. If you could kindly provide your order number or email address, I should be able to look up your order and help you. You can also contact us at help@discountmags.com, or on our customer service line at 1-800-673-8187.
Look forward to hearing from you,
Andrew
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