Discrepancy Records Reviews 28

TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

Been a customer for a while now, they really have everything I can think of. If not in stock they can trace it. Great service, good communication, well packaged and reliable.

Rated 5 out of 5 stars

Best store for Record Day Releases! Friendly and helpful staff, well packaged in their own outer sleeves and free shipping. Awesome service thanks!

Rated 1 out of 5 stars

Worst online store in Australia! Overpriced and the timeframe to dispatch the order vis express post take approximately a week to Sydney. Always ridiculous excuses and if you wanna return if warped L... See more

Rated 5 out of 5 stars

The Best Record Store Online, in Australia & Possibly in the World . I have Collected An Amazing Collection through these Guys. The Service is Second to None. Outstanding. Selection is Incredib... See more

Company details

  1. Media & Publishing

Information provided by various external sources

Discrepancy Records Australia has thousands of LP vinyl records to buy from in stock in Melbourne AU with fast & free delivery, easy returns and great customer service. Buy vinyl records online in Australia


Contact info

3.9

Great

TrustScore 4 out of 5

28 reviews

5-star
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Rated 1 out of 5 stars

Again i will advise

Again i will advise. ,, they claim to be the best and leading shop to buy rare records !!! they are not ... please do not get sucked in .. In my own personal collection i have what they offer and they say they do , but weeks to order and find lol ...... Every band or album from there online catalog is a repress so exspensive they are messing you over ... Honestly all these recent reviews are fake. Please take my word ......... peace

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Pricey but good for obscure stuff.

A bit on the pricey side, but I’ve bought hard to find records from them and they’ve been dispatched in a timely manner and well packaged. Highly recommended; especially for rarer albums you can’t find elsewhere.

February 6, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant service and communication

Our family have made multiple purchases from Discrepancy Records and they are always brilliant to deal with and very good communicators. I spoke to a lovely lady over the phone, who assisted in ordering a record I had difficulty sourcing anywhere else, she gave me a realistic timeframe considering it was coming from an international supplier, not only did they meet the deadline they well and truly exceeded expectations in every way, and at Christmas too. Will definitely be purchasing from them in the future.

December 15, 2024
Unprompted review
Rated 5 out of 5 stars

THE BEST RECORD STORE

The Best Record Store Online, in Australia &
Possibly in the World .
I have Collected An Amazing Collection through these Guys.
The Service is Second to None. Outstanding.
Selection is Incredible.
Delivery is Fast.
Dust off your Needle & Buy A Few Albums from DR. You won’t be Disappointed.

August 29, 2024
Unprompted review
Rated 1 out of 5 stars

Worst online store in Australia

Worst online store in Australia! Overpriced and the timeframe to dispatch the order vis express post take approximately a week to Sydney. Always ridiculous excuses and if you wanna return if warped LP record, good luck. Truly terrible service and prices.

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

Don’t feed the sharks they say !!

Don’t feed the sharks they say !!! Most of the stock is and will be dispatched in a certain time frame from our supplier!!. Buy directly from the group or producer via Bandcamp so the artist get what they deserve.

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Discrepancy Records are 5 Star.

Discrepancy Records are 5 Star.
Selection, Service, & Delivery are Outstanding. They have got me a lot of Special Orders & I am so Grateful to have them in my life!!
Outstanding Record Store.
You wont regret Shopping at D.R.
Can’t Recommend a better Store.
They are the Best in my Opinion.
💜💜💜

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Great service once again and choice is…

Great service once again and choice is amazing.Solves a lot of problems for my husbands birthdays and Xmas as he loves music and the new Eric Clapton set is wrapped soon to be unwrapped and waiting to hit the turntable

August 31, 2023
Unprompted review
Rated 1 out of 5 stars

Plastic Outer Record Sleeves

I ordered plastic record sleeves. Supposed to be sturdy. While postage was very quick. The product is rubbish. The sleeves are like heavy duty cellophane but they tear extremely easily along the edges. Cost me $30 for 100. Definitely not worth the cost or effort.

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

#purevinyl @DiscrepancyRecords

@DiscrepancyRecords, I just received a picture disc from these guys via post, extremely well packed and the contents in excellent condition. The picture disc came in the usual clear plastic sleeve inside a heavy duty outer sleeve supplied free, also in the package another freebie a high quality anti static inner sleeve. Also inside was a leaflet with storage and cleaning tips. I have to say this kind of service is above and beyond excellent and I will be buying my vinyl here till I die (I hope that's a while away LOL). I can't recommend Discrepancy Records highly enough and would say to anyone reading this to go no further than Discrepancy Records for your vinyl needs you won't be disappointed in any shape or form.

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

Happily spend my money with these guys

Absolutely the best record shop around. Not only is it my go-to shop for new albums, and plastic sleeves, but they also offer a huge range of cleaning products, storage solutions, tips and advice articles too.
Records are posted in super sturdy packaging and I've never been disappointed by them.

August 12, 2022
Unprompted review
Rated 1 out of 5 stars

Hugely unhelpful with problems

I loved this shop, had purchased several records from this shop and even driven in from rural Vic to visit the new bricks and mortar shop when they opened. Then one of my orders was faulty, three out of six items had warping. These were for birthday gifts. I was stuffed about for at least three weeks asking what sort of record player and needle I had, did I want the warped records pressed etc, with no offer to replace the items, only refund. It took almost a month to get my money refunded and then I had to chase down the birthday gifts again from several different shops. One of the records I went to purchase from eBay from what I thought was another seller, no it was Discrepancy under their other name. I asked to cancel the order because they had told me they didn't have any more stock and I thought it might have been damaged stock still. I was then told they had ordered new stock - yet no one offered to replace the damaged ones I had purchased in the first place. They didn't respond when I asked why. Thought I would give them another chance after two years and went to order some records today and they have blocked me from buying on eBay as if I am a difficult customer after they provided me with faulty goods.

November 26, 2021
Unprompted review
Discrepancy Records logo

Reply from Discrepancy Records

Hi Olga,
Thank you for sharing your feedback titled "Hugely unhelpful with problems".

Looking back at the communication in January 2020 regarding the problems with your LPs we can see we communicated with you 14 or more times.

If ever anyone has an issue with a record bought from us we will gladly provide a reply paid label for return and will offer a replacement (where available), credit or refund. Often when LPs are returned to us due to "not playing", or are found "skipping", we find they play with no problem on our instore equipment. Usually issues such as this are caused by using cheap record players and these issues are well documented online, and can be found by searching for "why do my records skip", these players in many cases are just not capable of playing 180g LPs or LPs with a lot of base.

This was not the case with the LPs you returned as they had some degree of warp to them, something which occasionally happens but does not necessarily mean the record can not be played.

During our communication with you we did say we had another copy of the LPs but we found the same issue so could not replace yours. And following our last response to you on 24 January 2020, you replied as follows:

Hi Paul,
Thank you very much, that is great.
Yours,
Olga

We are always very keen to ensure everyone is entirely happy with their purchase and should any problems occur resolve them to the customer's satisfaction. That appeared to be the case with your purchase back in mid December 2019 which you referred to above and our communication and actions following.

Kind regards

Rated 5 out of 5 stars

A really great place to buy Music!

I have purchased many records from these guys. Always packaged perfectly and easily tracked. Pre orders are always well informed of delays. I even once ordered a record by mistake..my error..contacted them the next day and they cancelled my order... prices are competitive. Their whole service is A+++. Very trust worthy.

July 31, 2021
Unprompted review
Rated 1 out of 5 stars

Very poor experience

Very poor experience. Received the record with visible scratches that caused the record to skip throughout. We sent it back to be replaced for them to say that it was just dust and it works perfectly. They said they could post back to me but I t would of cost extra for them to post out the same record (as they said they tested it they deemed ok). It then took nearly 2 weeks for them to authorise the refund. I would not trust them as they are happy with scratched records and then when you question it they wash their hands of you.

June 8, 2021
Unprompted review

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