www.disneyplus.com Reviews 725

My payment details changed as per my new credit card. The system didn't let me renew the details. Called customer services twice, talked to people who didn't know what they were talking about. They cancelled my subscription and asked ME to renew it again on my side, which didn't work. Talk about servicing their customers properly, solving problems, earning money and increasing their market share??? Ha!!! What a joke!!!

Horrible ,cuts out non stop and blurry constant ads even on pause.worst streaming service i have and i have alot it just cut out during this review

Worst steaming app ever. I have to uninstall and reinstall every day because they app says im away from home. Im literally on the same TV every time. I'll switch profiles on the TV after I was watching a show to my kids profile and it did it. Completely ridiculous.

Disney +on sky is a nightmare to set up.trying to get you to upgrade.waste of time.time to cancel sky as a platform

I would say a negative 10. I cancelled my subscription and they offered my 9.99 for 3 months and I noticed they charged me full price. I tried to get my money back and they took me on loop and wasted 30 min of my time.

If I could give a half star I would ..so I work on the road probably 25 of the 30/31 days in a month and usually stream from wherever I em tonight I get a message saying I can't stream anymore outside my house like wtf do I pay for if I can only watch at home where I never em bullshit is what it is

Rep was fine. Everything else - attempting to cancel on line - attempting to cancel by chat - lathe length of time attempting to cancel while actually speak in to a rep (through no fault of HER) but of the endless SCRIPT she had to go through was HORRIBLE and unacceptable. I will NEVER EVER even THINK about joining DISNEY again. Note: This is the first negative survey and review I have ever done.

I recently contacted Disney+ support regarding the removal of Google Play as a payment option, and the experience was disappointing.

Google Play was not just a convenience, but also provided benefits like centralized subscription management and rewards. Removing it without offering any equivalent alternative feels like a clear downgrade of the service.

Support confirmed that this was a deliberate decision to move toward direct billing and bypass third-party fees. While I understand the business reasoning, this change comes at the expense of customer flexibility and overall user experience.

As a result, I have decided not to renew my subscription.

It’s unfortunate to see a service prioritize internal margins over customer convenience. I hope Disney+ reconsiders this approach in the future.

Difficult to setup and login. Interface is very slow, too many commercials and some of the freeze up. Finally got through one movie and I am done with Disney plus. Canceled service with no refund.

Shows are trash and after cancelling two weeks later they billed again for a year with a price increase and cannot get through to customer service. Do not ever sign up for this.

The ads are AWFUL. You can’t watch more than 10 minutes of any show or movie without 2 minutes of ads. I am geniunly disgusted with the whole Disney corporation at this moment.

If I could give 0 stars then I would! I signed up for a Disneyplus subscription of September last year and cancelled it in December when I realised I was paying for it twice how this is even possible I don’t know. Since cancelling I’m still being charged. Getting through to anyone to resolve this is just a joke

Disney plus sucks always have a hard time logging in with this stupid codes also cannot change email address keeps giving me someone else email then it’s sends code to that person then in the hell do I pay for this shit Disney plus needs to fix it or I will keep blasting this shit out on social media

Disney Plus customer service is HORRIBLE. I been on the telephone almost 2 hours trying to get help with and billing issue. U can't speak with a manager or supervisor. I just gave up and canceled my subscription

They are not helpful at all. When you ask to speak to a supervisor or manager they avoid putting you threw to one.

New to Disney+ to catch up on the Star Wars series, but did not subscribe for ad free, and according to Disney+ help that was my problem paying for ad free gets a higher streaming speed, so Disney will blackmail if you don't pay extra fees you get substandard service but to punish subscribers no wonder Disney is failing and the reason after less than 24 hours I cancelled my service

Booting me out of my account because I stay at the partners at weekends and it keeps saying tv not part of the household. Where in the terms and conditions does it say I have to use Disney only in one house. If this happens again im ending a subscription. What's the point of the app if you're not allowed to watch it on the go.

You can use the app on your phone,TV and/or tablet and it still takes about 5 to 10 minutes to load up.

Wish zero was a rating option. The service will have problems letting me log in and when I ask for the code the one they send me doesn’t work, I try and reset my password but the new one won’t work or the old one. And don’t get me started on their chat bot. The responses it gives aren’t relevant. I’m starting to think that no people actually work for them because I can never get a person. I’m done and will be picking a different streaming service.

The commercials are crap. The price is too high. They continue to raise the rates and add tier levels to the packages like ESPN and you don’t get all the games.