Currys PC World 

This company are an absolute joke, I purchased an item on the 17th of February and they said it was out of stock. They reordered it for me and for some reason they've cancelled my order,which is ridiculous. I'm never buying from them again because they don't know what the hell they are doing.

Seriously the worst live chat helpers ever, someone named ANKITA didnt bother to help with one little enquire while im buying the expensive fridge.Useless sservice

I would leave zero stars if I could ! I ordered a dishwasher that has been constantly faulty , I have tried and tried to contact someone on the phone, So I tried the webchat was told a lie to get rid of me! all day i tried every option , I eventually got through to someone by ringing the dishwasher repairs who put me through to a direct line they took ALL the details and promised me they would sort it out ,2 days later I received a text message asking me to contact them !!!!!!!!!! HOW !!!! I arranged to go in the shop and i was told they couldn't help me , the manager has taken my details we will see what happens .... whoever owns this company needs to sort this our ASAP there is no excuse for this not even covid , its just really really poor customer service I have spent thousands with this store -never again .

I cannot express in words how poor this company is. They still owe my elderly father £700. He had gotten himself in a mess and had to come "fess up". I reviewed the communications and could see he had contacted them 27 times for a refund. Promised something different every day - nothing materialised.

Once I took over I found out they do not accept complaints by email, you can sit for hours on the phone or perhaps be told 5 things by 5 people on a facebook messenger service.

Abuse of the elderly who are trying to order in different ways given they cannot go in store due to Covid. They are running a joke shop.

I wonder if the people at the top know that there have been so many county court claims filed against this company recently. As a school teacher, my time would be better spent at work, not in court, when I have bank statements and bank letters to prove they have not refunded me. When I win - I am going to go very public with this.

Site was down. Ended up being charged 2 x £600 back on 1st march for computer. Collected one and had e-mail saying other cancelled and money would be returned 'shortly'

Was assured the second order cancelled and no money taken.

TOTAL LIES!!

Been through webchat and phone call to customer service (nearly an hour one time).

Keep being put off resolution.

CANNOT contact anyone to help me.

AT YOUR OWN PERIL USE THIS FIRM. USE AMAZON.

Don't bother with the extended warranty. Had a fault developed on an American Fridge Freezer which i reported on the 27th December 2020. An engineer visited on the 31st with the wrong part and we then waited until the 9th March for the part. This was replaced and the appliance still didn't work. Phoned again only to be told that the engineer needed to visit again to write it off. That appointment was then cancelled and moved on another week which I complained about and was told the write off would be processed by phone instead. I have spoken to 8 different people in a week who have all told me different things and I now how have wait for another engineers visit on the 29th to be told whether they will replace it or repair. They are also stating that the repair carried out on the 9th is a new repair so the 14 day replacement clause doesn't count. Awful service and the staff range from incompetent to rude and dismissive.

Ordered a beko tumble dryer online, and paid extra for a delivery slot. It indicated in-stock. Total price close to £470. Waited in for the delivery and it never arrived. Hour and a half trying to speak to anyone, but finally told it wasn't delivered... Which I obviously knew. Was not helpful at all. Told a full refund would be done and received within 24hrs. They admitted they had not contacted me at any point with updates on delivery. Told the only way ahead was to go back online and re-order. 4 days later have still not had a refund, but have 3 subsequent messages : 1. Goods not delivered because payment was not made?? Obviously it was. 2. Goods not delivered because out of stock... The site indicates it is in stock. 3. Refund should be 3 to 7 days, could be 14, and if I was to go on social media to highlight this problem, legal redress could be affected...This is shocking customer support and makes me wonder if it has happened to others, leaving customers without goods or immediate refund, and large amounts of money in their accounts to benefit them. Disgusted. Also reeks of bullying.

5 days of trying to get through to currys re a broken 5 month old dryer, still getting nowhere. This company needs investigating

Returned an oven over 6 weeks ago, and despite numerous webchats/messages, i've not received my refund of £149!! Absolutely shocking from Currys, would absolutely not buy from them again !

The only reason I bought my washing machine from currys was because the said that they could fit it and remove the old one. The delivery people for currys phoned 30 mins before arriving to make sure I was in. Then 25 mins later told me that they could not deliver it today. They had phoned the wrong customer by accident. They turned up and dropped off the washing machine but took one look at the sink and said they could not do it. And left. I then had to spend the rest of the day phoning plumbers. When a plumber turned up he fitted it without issue and laughed at the pathetic excuse the currys delivery people had given. They should not claim to be able to fit it if they do not even bother to ask for photos of the plumbing. It made that day a nightmare and left me open to whatever short notice plumbing charge I was able to find on that day. In short do not expect them to fit your appliance on a Friday when the delivery men want to finish for the weekend.

Shocking! It amazes me how Currys PCWorld / Team Knowhow get away with it. I have been waiting for a partial refund since January after they delivered a damaged fridge-freezer. This is on top of previous failed deliveries dating back to August 2020!
I expect I'll get some bland reply to this review saying something like, "Sorry to hear this, blah, blah, blah....Hope it's been resolved, blah, blah, blah,.... Get in touch if you need further support, blah, blah, blah,...."
But that's the point - You eventually get in touch after hours on the phone and days waiting for the social media team to reply to your DMs and nothing happens:
- Out of UK call centres with ridiculous menu options and staff who say they can't help and then cut you off!
- Social media team that appear well-meaning but are totally ineffective, ending up, "escalating this issue for you."
- Emails sent via the Resolver website that are ignored and go unanswered.
So, Currys PCWorld / Team KnowHow it's over to you. You can either hit your keyboard shortcuts:
F1 - We apologise for the delay.
F2 - You'll receive your refund within 3 - 5 days.
F3 - I've escalated this issue to our customer services team.
F4 - Due to the Coronavirus we are experiencing higher than usual demand.
....... or you can respect your customers as real people and sort this mess out. Do what you promised to do, i.e give a refund.

I paid for click and collect for an item showing as in stock. When it was due to arrive at store 2 days later I was told it wasn’t in stock. They kept my money as new stock was due the following week. I rang on Wednesday as they hadn’t bothered to contact me and was told new stock arriving Friday. Called today, Saturday, to be told he stock did arrive but my order hasn’t been fulfilled and no more stock until the 30th. Like other reviews the worst of this is that it is impossible to speak to anyone that can offer help - it’s also quite difficult to understand the service advisors on the phone. I cannot even get an email address to complain - 2 have been given which bounce back and now I’ve been told to ring the same useless customer service number! I will try and avoid Curry’s at all cost in the future

Curry's PC world are completely useless. I pay each month for maintenance plan for my Samsung fridge freezer but cannot get anyone to come out to repair the rubber door seal that has split. I won't be buying anything else from this useless company.

Appalling. They make it as difficult as possible to talk to someone, then to find someone with half a brain is impossible, avoid at all costs.

Will never use again. I bought tv for almost £2k it was a terrible TV so returned it and 2 weeks later they have not refunded my money and when I called, claimed I did not put in a refund request. Unbelievable!

I'm now reporting the company to the police for fraud and reclaiming on Bank card.

Terrible service, this company needs o close down to allow a decent company to open . I paid online for a combination microwave for my daughter yesterday and today they delivered something else , I was on the phone to customer service for 1hour 20 minutes . I now have to wait until they pick this up ,take it back to there depot , check it over and only then they will send what I ordered . I havent opened the box and I paid for next day delivery as its urgent . Now I'm told it can take around 18 days to recieve what I paid for . Dont bother with this company or you will lose the will to live . Finally , I asked how to complain as I was handed to 6 different departments to say the item came but it wasnt what i ordered and they do not have a complaints department and do not allow you to make a complaint . So with Currys , it's a case of you get what we send you and tuff if you dont like it .

Not offering product to market. Complicit in the great GPU scalp of 2021. Presumably the largest retailer of computer components in the UK IS getting stock from AMD AND NVidia, but none of that stock is appearing for sale. I’m guessing their staff are free to scalp away. If I was a shareholder, being ripped off by my own employees, I would be organising not only a boardroom coup but a criminal investigation.

Currys South African call centre are less than useless and quite clearly just one of the ways that Curry's are cutting costs and corners. Currys customer service is seriously impacted as a result of this and can result of hours wasted on the phone and being transferred to the wrong department time after time when they cant be bothered to deal with it. In my case this turned out to be me getting transferred to Currys internal support number where I got through to their IT department which surprise surprise was also outsourced to somewhere in India. The lady there ended up being even worse and refused to help. After asking for my staff ID 5 times which I repeated told her I don't have because I am not staff. she realised and decided instead to stay silent on the phone until I hung up even though I could still hear her computer going off in the background!! Additionally the fact that they have zero complaints procedure is really concerning. I would strongly advise finding an alternative electronics supplier like Richer Sounds as Currys are quite obviously cheap skates who don't care about customer service nor do they care about keeping jobs within the UK.

I have been trying to find out about the Company's formal complaints procedure and it turns out...incredibly - - they don't have one! There is nothing on their website that is devoted to complaints and the people on the webchat cannot offer any details of a complaints procedure. The closest thing they offer is to speak to customer services - but what if the complaint is about customer services? Senior Management needs to conduct a full assessment of its customer care and less on razzmatazz sales and marketing.