Currys PC World 

A truly dreadful experience. I thought I'd buy from Currys to try and support the high street stores... The washing machine ordered arrived with scratches on the door and drum. After spending days on their online chat they agreed to refund me 10% of the purchase price. Soon after the machine stopped working. Another several hours on hold and they told me I would receive a call with an uplift number which would allow me to replace the faulty item. It never happened.. I followed up (more hours on hold) I was then told I needed the serial number. On provision of this they said that they wouldn't replace the item unless an engineer visited the house to confirm there was a fault. At every stage they add additional step and make it impossible to get anything done. At present there is no prospect of any solution as they keep making excuses why the engineer cant visit. They are hell bent on blaming the manufacturer and not issuing refunds or replacements for faulty items...The world doesn't need companies like this.

Handling the GPU shortage issue terribly. Website and Security is miles being that of your competitors letting bots run wild on your site. Shocking, will never buy from them.

Bought a faulty printer from curry’s tried to return well within the 30 days. Once they finally responding to the return request (diabolical system in itself!) they seem to think they are not responsible and that it’s the manufacturer! WRONG!!
Consumer act 2015 states the RETAILER IS RESPONSIBLE! You would think a company of this size would have better customer service and try not to rip off their customers!
Will never be using again and the sooner the better the company goes under!
STEER WELL CLEAR!!!!!

In response to curry’s reply!
You’re customer service is diabolical I won’t be attempting to communicate via it anymore.
I’ve contacted my credit card company for a chargeback and will be reporting you to the retail ombudsman!

Customer services endlessly pass you to someone else (back in the queue) rather than deal with the issue. Has happened 24 times so far!!!!!!!

Absolute Crap!
Been sending my laptop there to have it fixed. Don't get why Team Know How has that name when they clearly don't know what they're doing. When I called curry's to tell them how my laptop still isn't fixed after multiple attempts, they clearly didn't care. How can such a massive company have such poor customer service? The guy who I spoke to didn't even know that I'm allowed to get a replacement if they can't fix my stuff. Teach your staff. Educate them properly on how to speak to customers. Tell them not to interrupt people. If you're reading this before buying, DON'T BUY FROM CURRY'S!

I had a bought a sharp washer dryer and it has a fault but it’s very difficult to get curry’s on the phone

Customer service and returns is shocking for such a big company. Bought a lenovo ideapad for my daughter for school work, the keys were continually falling off. Returned at 5 weeks and told nothing they could do as over 4 weeks old. Wanted £60.00 to repair. The lap top was never fit for purpose.

Stay away from this company I purchased a laptop over a month ago went faulty after one week. Tried to return it said 14 days for replacement. Requested a refund 4 weeks later still no joy. I have spent over 5 hours on the phone sent loads of emails and still no refund. BLOODY USELESS customer service a joke.

Had to send my tv back due to it being broken said we would hear back about a replacement with into 3-5 working days heard nothing rang them and they said sorry its not in stock we will be in touch tomorrow 4 days later still haven't heard anything. This is a gift for my son and now he has no tv or any idea when it will be delivered i shouldnt have to be the one to keep chasing you !!

I order a product online from Currys, it says it's in stock and I should expect it in 3-5 business days. Good with me. 3 days after the order, I have yet to receive any email to say the order has actually been dispatched, then I get an email sent at 7:30pm to say that the product I wanted was actually out of stock and that I should look on their website for a similar priced item to get instead (WHY???) Of course at the time of the email, their offices are shut and I cannot make a call asking for my money back until tomorrow. Which of course won't make it back into my account for a further 2 weeks.
Holding onto money that doesn't belong to you and still trying to sell your customers products they have no interest in buying is not a good way to get returning customers. Not the first time this has happened, and apparently 2 years has done nothing to improve your business.

Purchased a dishwasher last year which has broken down, still waiting after 7 weeks for a 'voucher' for a replacement. Constant lies, long periods on hold and when you tackle them about the issues there are 'no notes on file' regarding any telephone conversations which you have had with them. I have 4 policies with Team Know How which i will be cancelling and going else where. Sell you a policy that they say you will have a repair within 7 days or a new machine - ALL LIES - AVOID AT ALL COSTS !!!!!!!!!!!

Currys delivered a damaged washing machine and refused to refund me. Opened paypal case. Case which was ruled in my favour but im exspected to organised and pay to post the machine back to them for a refund. Im now out of pocket and stuck with a machine i can use !

Worst service ever. ordered a download of Norton over 6 days ago still not received, tried to contact customer services they are taking as long to answer my question as to were and when I will get the download. Poor Poor Poor

I bought an electric cooker and paid for recycling and installation; the cooker was delivered but the latter did not happen. After spending almost 3hrs chatting online and calling Currys, they booked an installation and recycle service in the next few days. The service provider arrived, but still I needed to install the appliance and disconnect the existing appliance. Never will I ever book an installation or recycle service and probably buy all delivery items from a larger more professional retailer.

Appalling customer service. Fridge never delivered because apparently drivers can't read a google map and can't find an address. Called Currys to cancel order and spent two hours on the day only to be told to call back the next day. Called the next day and told the cancellation has been requested and will receive confirmation within 48 hrs and refund within 14 DAYS!!! call back in two days only to be told the order has not been cancelled and I will receive a confirmation when I receive it. After which the unprofessional team member HUNG UP ON ME!!! Currys have stolen my money and caused immense amount of stress while I still need a new fridge. NEVER BUY FROM CURRYS if you don't want to lose money or health.

Well, here we go, a satisfied ( very) customer!
I recently had occasion to send back an item ( a steam mop) which I purchased from curry’s on line in July last year. This item was collected by curry’s courier with no cost to myself and I recieved an email the following day confirming their receipt then a confirmation of delivery of a replacement steam mop which then arrived at the delivery time stated. I have previously walked out of my local Curry store at Guisley in disgust after very poor in house service, but Curry’s online is truly excellent

I just wasted an hour of my time tiring to purchase an apple watch from Currys. at the end stage of paying the site just would not allow payment to process. tried logging in and out several times. tried the chat but they could not hear me and all mike settings on and correct.
Misrepresentation on the price match, make it really not easy to claim it.
Had to renew password 3 times and each time renewed it did not recognise the password or email address even though they sent the password updates to that email address.
You cannot just contact them so I just opted to spend elsewhere.
Useless website and the same thing has happened before to me and a friend. I purchased for the same price from amazon free next day delivery.
I will not bother with curry's again.

Bad wow look at reviews sent to the store to buy Apple top of range Mc book asked staff if manager could help me with advice on which one to buy he told the staff NO well fine Cardiff manager you just lost curry’s culver house cross over a grand so glad you don’t work for my company only wanted to ask which ones best then I could buy from my car on my phone ‘ even staff were shocked he wouldn’t come out omg!

Appliance worked for a month then became faulty. Contacted currys and the lady I spoke to couldn’t give a toss and was just happy it was more than 30 days (only a week more)

I explained the manufacturer was on their 3rd attempt to fix with no success so far and 3rd engineer visit.
All this time the appliance is broken 6 weeks on.

Not acceptable they literally couldn’t have any less empathy and on the phone just answer ‘No’ with no explanation. Completely unwilling to help... Will speak to credit card company to charge back as goods are not fit for purpose.

Awful customer service and after care.

Beko washing machine purchased from Currys Online Store.
Used 5 times 3 engineers have called out to my home .asked for Machine to be replaced now as the repairs have been major.
Currys have gave me the complete run around knowing and playing on the covid situ.
Please please do entertain this company.
Under the consumer rights act 2015 I will now lodge a simple Claims Proceedure at my local Sheriff Court to hold Currys Ltd to account for their actions keep all screenshots telephone conversations as evidence.
It's a shame I have to waste Courts time when Currys denighed to sort issues out . Shame you Currys disgrace!