Diypestwarehouse Reviews 

Placed an order on Saturday, August 20, 3022 for 1 item. I paid extra for expedited delivery (1-2 business days). I have an ant infestation at a rental property. Any time I spray poison at my properties I use a poison and an insect growth regulator at the same time because that seems to give the best results and it's better to do both at once so I only have to ask tenants to leave the house once instead of twice. My order should have arrived by Tuesday. I told my tenants I'd be spraying on Friday. Late Thursday night I got a text saying the company didn't have the item because it was discontinued. Needless to say I was pretty upset. At the very least they should have offered to ship it overnight since it was important I get it quickly and they waited 2 days after it should have already been delivered to even inform me there was a problem. I'm going to include text message conversation between myself and the employee Jerry.

Jerry: Greetings Hope, this is Jerry from DIYPestWarehouse. You ordered the Nyguard EZ1 from my website. The 8 x 1 ounce bottle is discontinued. The only size the manufacturer is making is the 140 ml size bottle. Can I send that one to you instead?

Me: At what cost? Our order was for 8oz and 140ml is only 4.73oz...so two of them would make it fair. How quickly will it be delivered. We ordered to spray at a rental property with an ant infestation this Friday... And it still hasn't been shipped out. Is the product inside exactly the same? Can it be shipped overnight at the same cost because we picked your company because it offered the fastest delivery of the available options and the product should have arrived no later than Wednesday. The Wednesday arrival time is why we scheduled to have our tenants leave the house Friday during the time we would be spraying. It's very upsetting to find it hadn't even been sent and this is the first we are being contacted regarding this problem.

35 minutes later
Jerry: I will just go ahead and cancel your order. The price for the Nyguard 140 ML is $54.50 and I was going to send it to you free of charge. Also Nyguard doesn't even kill ants.

Me: I never asked for my order to be cancelled though you took it upon yourself to make that choice without consulting me. Nothing was offered to even attempt to make this right even though this company is totally at fault for the problem. Saying you were "going to send it for free" as an afterthought once you already cancelled my order is a bit hard to believe since it was only mentioned after you cancelled my order. It's entirely understandable that I be upset given the situation and to be so petty about it and just cancel my order without my consent or doing anything to make it right is not only terrible customer service but also childish and petty. Nyguard doesn't kill anything, it's an insect growth regulator, not a poison. I'm fully aware of that. That's why I use it in conjunction with a separate poison, both of which I have been using on my rental properties for the last 6 years with great success. Doing both on the same day only makes sense so I don't have to ask tenants to leave the property on 2 separate days. I also paid for faster delivery and wasn't contacted about the problem until days after my order should have been delivered. Given that I did pay for faster delivery it's very apparent that getting the order quickly mattered a lot so this entire situation is made much worse by how long it took for anyone to contact me regarding the situation. I've been purchasing all my pest control products, excluding one, for my rental properties from this company for the last 5 years with no problem but after this I doubt I'll do so any longer or continue recommending the company.

I ordered on July 18, and I have never received anything yet, when you enter the order number in chat with automatic response, the product is still in preparation. They do not respond to chat or emails. And they have the nerve to say they have good customer service.

I placed an order and never received it. I called the phone number listed on their website multiple times and left voicemails. I also emailed the email address on their website several times. They never responded to any of my attempts. After I submitted a dispute with my credit card company they provided a fictious tracking number. Stay away unless you don't like your money.