DIY Splashbacks Reviews 

346
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We ordered a splashback for our cloakroom behind the sink. It arrived a while ago, and it is just great. Looks perfect. And great customer service, as it was more landscape they printed the image on t... See more

Rated 5 out of 5 stars

We have been so impressed we've bought two Splashbacks this year. Great product, high quality, packaged very well and good communication. Highly recommended.

Rated 5 out of 5 stars

At the end of November we ordered a splashback for a large section of wall that had a new mains socket installed. A picture of the adjacent tile section was taken and exact measurements noted. The co... See more

Rated 5 out of 5 stars

We received our 'Stone Veined' mirror splashback today, could not be more satisfied. This company have been great to deal with, they understand their business making it easy for the customer provide... See more

Company details

  1. Kitchen Furniture Store

Information provided by various external sources

Supplying coloured and printed glass splashbacks to domestic and trade customers since 2009.


Contact info

4.9

Excellent

TrustScore 5 out of 5

346 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.9

All reviews

(346)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Just wow!

Just installed a antique toughened mirror into my new kitchen..looks fantastic..worth the money! Many thanks

May 24, 2021
Unprompted review
Rated 1 out of 5 stars

Don't bother

Ordered a splashback on 9 April - called 8 May to chase it and was told that it would be shipped 10 may and delivered on 12 May. Didn't arrive. Called again 18 May to be told that it was being shipped the next day. Didn't arrive. Called 24 May to chase AGAIN only to be told they haven't even made it yet. So I have cancelled the order and will wait for my refund, but no doubt I'll have to chase that too. Don't waste your time with this business.

EDIT after DIY Splashback response: I would understand if there were issues with the order, but you never said there were issues. You told me twice it was ready to be shipped, when it would be shipped and when it would arrive. And when you were chased a 3rd time you said the order hadn't even been started yet. So your response here is not credible.

May 24, 2021
Unprompted review
DIY Splashbacks logo

Reply from DIY Splashbacks

Apologies Kelly you are absolutely right and your review is fully deserved. We printed your order 4 times as it happens but for various reasons just kept having problems with it but yet at least 10 a day go out without issue. Its hard to explain how your order has so many problems. With bespoke products every incident like this, albeit rare, do cause setbacks.

We can only apologise but your refund was processed immediately after your call.

--just a quick reply to the edited review - -
Despite your review and the full refund issued yesterday we completed this order yesterday and are posting it to you today. We wanted this to be a surprise but thought we should let you know in case you buy another elsewhere and waste your money. Again I'm sorry for the delay but we genuinely did have problems with your order. I hope it arrives in one piece OK for you, all the best.

Rated 5 out of 5 stars

Outstanding

My splash back idea was not straight forward and Craig and the team were SO helpful and patient with me.

Outstanding service and product.

Very happy customer and would highly recommend using this company.

May 21, 2021
Unprompted review
Rated 5 out of 5 stars

Antique mirror glass splashback

Ordered an antique mirror glass splashback about 3 weeks ago and it arrived on Thursday as promised. The fitters installed it yesterday and my wife and I are thrilled with it. The reflection is so clear and the antique effect great but not overstated, it's clear in the middle as I requested so it's just perfect.

May 15, 2021
Unprompted review
Rated 1 out of 5 stars

5 weeks and still waiting

Ordered 5 weeks ago and still havnt received my splashback. I chose a standard size but because I wanted screw holes it's delayed the order which it says nothing about on the website. It took 4 weeks to be told that my image wasn't good enough so I chose one of their standard colours. Now I'm looking at 6 weeks minimum to receive a standard size and a standard colour

May 14, 2021
Unprompted review
DIY Splashbacks logo

Reply from DIY Splashbacks

Hi Dale, as you are aware you have changed your order twice so far.

Your order is not a stock size (due to the holes and glass type selected)
It is/was not a standard colour (it started as a bespoke print but it's now pink)
We 100% do state on the website that no stock sizes have holes..
Here at the very top of the page above where you choose the "standard size" it very clearly says this.
(7-10 days delivery, 6mm thick, without holes)

And here in the product description..
"No stock sizes are currently available with drill holes so the lead times for splashbacks with drill holes are the same as bespoke."

Most importantly though Dale, the real delays caused to your order were caused by me helping make sure you didn't get something you didn't want or expect - the brushed glass you chose would have ruined your design or colour. So the first delay was caused by me letting you know and pausing production. The second was because your image was terrible quality, we could have printed it and could have blamed your image but we phoned you to explain. We also tried to fix it, we also sent an alternative, we also tried to change the colours of the alternative to the pink yoh wanted so much.

To me, our assistance seems to have been rewarded by a terrible review which is very disappointing. Especially as you have left a 1 star review on at least two websites that I can see which again seems a bit unreasonable given we have simply been trying to assist you here.

I will cancel your order and refund you as requested. I would normally apologise to replies to such reviews but on this occasion I can't see what we did wrong, I could not have done more to prevent you ordering incorrectly and all the info regarding brushed glass and image quality is also on the site. I could have gave you exactly what you ordered well within the timescales and pointed you to all this on the site if you didn't like it say its all there in black and white. But, I didn't. We kept you right. In return you have left us multiple bad reviews.

All the best
Craig

Rated 1 out of 5 stars

Poor service

Ordered a glass mirrored splash back on the 17th april we are now the 13tg may and still nothing. Called and the man the other end was very vague and just said next week. I asked when he said tuesday or weds, waited in kn these days and still nothing. Now they atent even answering their phones!

May 13, 2021
Unprompted review
DIY Splashbacks logo

Reply from DIY Splashbacks

Hi Stacey
I have emailed you to explain the issue. I hope you are satisfied with my reply.

Many thanks
Craig

Rated 5 out of 5 stars

Great company to use

Great company-exact size, looked exactly like the picture, came within two weeks and used a courier that was able to give a one hour delivery window which was brilliant.

March 24, 2021
Unprompted review
Rated 1 out of 5 stars

I placed my order on 4th March

I placed my order on 4th March, it states I should receive standard size product within 10 working days. I still haven’t received it. I rang a couple of days ago and the man I spoke to was vague and most unhelpful. He told me it should be “soon”. I asked when and he said “he was in the office” and didn’t know. The tracking system gives no information other than stating paid, not shipped. Not good customer service at all. Can’t comment on the product as I still don’t have it yet.

March 19, 2021
Unprompted review
DIY Splashbacks logo

Reply from DIY Splashbacks

Hi Lydia

Looking at your order history the order took 12 working days so I do apologise that it was a couple of days late. We had some manufacturing issues recently which caused some minor delays. Although the sizes are all in stock they do still need to be painted, and in the case of your order as you ordered sparkle it needed to be painted twice and allowed time to cure each time.

I hope you are happy with your splashback and thank you for supporting British manufacturing. It's not off the shelf imported Asian goods we sell, everything is 100% made here in the UK including the glass, silicone, paint, cardboard- everything we can source form a British manufacturer we do. Unfortunately though as our products are not off the shelf small delays can happen, so again I am sorry you received this a couple of days later than you had hoped.

Many thanks

Craig

Rated 5 out of 5 stars

Excellent

We ordered 2 different splashbacks for our kitchen, both of which look superb. There was a problem with one of them but the company were really helpful in resolving the problem and replacing the splash back. A really good company to deal with.

March 18, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - very responsive and helpful. Product is great and much better value than other options we considered. Bespoke size was cut exactly as ordered and arrived sooner than expected. Looks great in situ.

February 20, 2021
Unprompted review
Rated 4 out of 5 stars

Kitchen splashback

This company was recommended by family and we are delighted to say ‘we were NOT disappointed’👍We experienced friendly professional service from start to finish with a slight delay to installation due to the pandemic. We chose Lime Brick pattern from website and are very impressed with how effectively the pattern has enhanced our kitchen. Thanks to Craig, Chris & Stephen.

February 15, 2021
Unprompted review
Rated 5 out of 5 stars

A wonderfully responsive company…

A wonderfully responsive company producing an excellent bespoke product. I wanted to use an artist friend’s image as my cooker splashback in my new home. I was guided through the process online and by phone, when I needed some help. Chris always responded quickly and was so helpful. The glass splashback arrived today, excellently and safely packaged, and I think looks just stunning.

February 10, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent all round

Excellent speedy service, beautiful product exactly as advertised. Easy to order and get a splashback made to exactly the right size.

January 6, 2021
Rated 5 out of 5 stars

Fantastic thank you

So after a lot of Emails to Nicola I decided on my design which Nicola help with every time I email Nicola came straight back she all so understood my frustration on trying to explain what I wonted and everything worked out smoothly sent me over the price I paid was a little bit worried as I live in the UK but it was very well packed and we opened it up and it was just wow absolute wow amazing recommend 100% to anybody that wants something different and a bit bespoke in your bathroom or kitchen will be ordering again when i do my bathroom so helpful thank you for your help and everybody loves it

January 5, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful splashback and first class…

Beautiful splashback and first class customer service. I discovered it was slightly too big. I had ordered the exact size as the space at my hob. I was gutted and sent an e-mail to the company asking for advice. About an hour later I received an e mail from Craig asking if i had end panels on my units and if so to take them off and put the glass up. Brilliant! My brain wasnt thinking. Anyway great customer service and a beautiful splashback..Perfect

December 18, 2020
Unprompted review
Rated 1 out of 5 stars

Terrible service and product

Terrible service and product. The representative made a typing mistake on the order and when it arrived the splasback was too large. The company denied this and made me feel extremely foolish. Avoid DIY Splasbacks at all cost.

December 15, 2020
Unprompted review
DIY Splashbacks logo

Reply from DIY Splashbacks

Hi Eva

I know you are happy with the quality of the products as you wished to order another but yes it is unfortunate that you ordered the incorrect size of one of the two panels.

Looking at the order and your emails sent to us, you seem to have been confused or just a little mixed up between centimetres and millimetres (as referenced in your emails and your call to us last week). Our website accepts measurements in mm, this is so people can order highly accurate sizes. You seem to have wanted a glass splashback 161cm long but in fact ordered one 1661mm long and this is clear as you told us you received a panel you believed was 5cm (50mm) too long.

Here is a copy of your email for reference
"Hi please see below, my Husband ordered a 161 cm splash back and we received a 166 splash back. This is quite obviously a typing error as it says 1661 on the invoice!
Please arrange for delivery of a new piece ASAP and arrange to pick up this incorrect piece. If in fact this was not a typing error then it would have been the full length of my kitchen when in fact it is 5cm too long. The cooker splash back is correct. We are deeply upset as we have invited family over fro Christmas (after not seeing Mum for months) and wanted our home to look nice as we have just moved in. I feel that we have been blamed for your company’s error and made to feel foolish.
Regards
Eva and Shaun Rushworth"

It is awful when these things happen and we do sympathise with you, you are certainly not the first customers to misread a tape measure. As you are aware though, the size on your order confirmation email, invoice and the size of the panel you received are all the same- 1661mm as ordered.

If you still require a replacement panel to match your cooker splashback with your new measurements, as per your recent email, please do get in touch.

Many thanks

Craig

Rated 5 out of 5 stars

Would definitely recommend this…

Would definitely recommend this company, uploaded one of my photographs and from start to finish customer service and support was excellent. When the finished splashback arrived it looked much better than I ever thought one of my own photos would do in that format.. So pleased with it . It has brightened up my kitchen and has had so much positive feedback from friends and family .

December 14, 2020
Unprompted review

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