DIY TOols Reviews 

187
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

They posted inventory levels, gladly took my email address for a discount coupon that never materialized and then took my money only to later send a "your order has been cancelled" email with no other... See more

Rated 1 out of 5 stars

Lied about dispatch times, phoned customer services and spoke to someone who was rude. Told me that Royal Mail had tried to deliver my item (they definitely hadnt) but that they hadnt left a card wh... See more

Rated 1 out of 5 stars

A long saga; item was damaged upon receipt. They agreed to replace, but this dragged on and eventually I cancelled and they said no problem we’ll refund you straight away. I believed them and stupid... See more

Rated 1 out of 5 stars

I ordered a tin of Hammerite paint and received a bottle of wood bleacher. I sent several emails which were ignored, luckily I ordered through Paypal and was able to raise a case against them or I'm s... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

DIYTools.co.uk was established in 2000 and since has grown to be one of the UK largest online DIY Stores. With over 70000 products available to order online from Door Knockers to Greenhouse and from Power Tools to Woodworking Machinery DIYTools.co.uk really do stock it!


Contact info

1.1

Bad

TrustScore 1 out of 5

187 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.1

All reviews

(187)

1 review in the last 12 months

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Rated 1 out of 5 stars

No communication, very late dispatch, not recommended

I ordered from DIYtools foolishly without reading any reviews. After a week had passed without the item being posted I read a few reviews, all stating the same 1 star rating and negative opinions. I then attempted to contact DIYtools via their online form and via email. No reply was received. I then went away and purchased the same product from another website, receiving instant confirmation of delivery and the next day confirmation of dispatch. DIYtools took my money and didn't dispatch my item for at least 2 weeks. It seems their stock levels are always low and they must therefore have to order in your order before they dispatch it. The lack of communication was unacceptable and I will not be returning to DIYtools.com

December 15, 2012
Unprompted review
Rated 5 out of 5 stars

Buy In Confidence

The item I received was as described and delivered quickly.
Purchase via Top Cashback to save money.

December 14, 2012
Unprompted review
Rated 5 out of 5 stars

REALLY GOOD

Many thanks in getting my order from you. As an invalid the task of clearing my car from ice was quite hard but with the windscreen cover it has made a tremendous difference.so Thank You H. Govier

December 13, 2012
Unprompted review
Rated 5 out of 5 stars

A1 Excellent Tnx!

part came mint as, tnx!, unfortunately as previously advised by an expert, as soon as i fitted, it blew, as another component in the washer was faulty, DIytools, an you do anything with thise part, or is it useless and should i dispose?
tnx

December 13, 2012
Unprompted review
Rated 5 out of 5 stars

I received exactly what I wanted quickly and cheaply.

Ordered a tool for our vacuum cleaner on line but only noticed after I had completed the transaction that the supplier was within 20 minutes drive, so could have saned myself the postage. Otherwise it was exactly what I wanted still cheap, and it arrived quickly. No complaints learned a lesson.

December 13, 2012
Unprompted review
Rated 1 out of 5 stars

Awful

waited 3 months for delivery of product , which was out of stock, and showed in stock, customer services were awful, as they did not have a clue as to when I would receive the product, they eventually said it would be sent by next day of post and since my recent phone call 8 days ago , I still have not received it. awful awful

I hope they use this to improve as a business.

Brian

December 12, 2012
Unprompted review

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