They posted inventory levels, gladly took my email address for a discount coupon that never materialized and then took my money only to later send a "your order has been cancelled" email with no other... See more
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Lied about dispatch times, phoned customer services and spoke to someone who was rude. Told me that Royal Mail had tried to deliver my item (they definitely hadnt) but that they hadnt left a card wh... See more
A long saga; item was damaged upon receipt. They agreed to replace, but this dragged on and eventually I cancelled and they said no problem we’ll refund you straight away. I believed them and stupid... See more
I ordered a tin of Hammerite paint and received a bottle of wood bleacher. I sent several emails which were ignored, luckily I ordered through Paypal and was able to raise a case against them or I'm s... See more
Company details
Information provided by various external sources
DIYTools.co.uk was established in 2000 and since has grown to be one of the UK largest online DIY Stores. With over 70000 products available to order online from Door Knockers to Greenhouse and from Power Tools to Woodworking Machinery DIYTools.co.uk really do stock it!
Contact info
United Kingdom
- www.diytools.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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No communication, very late dispatch, not recommended
I ordered from DIYtools foolishly without reading any reviews. After a week had passed without the item being posted I read a few reviews, all stating the same 1 star rating and negative opinions. I then attempted to contact DIYtools via their online form and via email. No reply was received. I then went away and purchased the same product from another website, receiving instant confirmation of delivery and the next day confirmation of dispatch. DIYtools took my money and didn't dispatch my item for at least 2 weeks. It seems their stock levels are always low and they must therefore have to order in your order before they dispatch it. The lack of communication was unacceptable and I will not be returning to DIYtools.com
good service and products
very good product,delivered in three days,well packed,arrived in perfect condition,would certainly buy from you again.
Exactly as it says on the tin.
Speedy delivery, a good price - exactly what I want from an online retailer.
Buy In Confidence
The item I received was as described and delivered quickly.
Purchase via Top Cashback to save money.
Well priced, Well Packed, Excellent Service!
They are pretty good, first purchase, packed economically but well protected. Despatched and Delivered as promised. Can't really fault them to be honest
Very prompt
Hg24 Tile cleaner works a treat, very prompt delivery, very good
REALLY GOOD
Many thanks in getting my order from you. As an invalid the task of clearing my car from ice was quite hard but with the windscreen cover it has made a tremendous difference.so Thank You H. Govier
I'd recommend to anyone
good price, description and delivery and very well packed.
I will use this site again.
I had to contact the office and someone answered to my query straight away, was polite and everything was sorted without any delay or being left on hold.
Well packed and delivered on time.
I found that the 16 inch all night burner from DIY tools was the cheapest online.
I was pleasantly surprised to find it delivered without fuss and on time.
excellent
perfect for what i ordered and fast delivery aswell no issues
Product deliverd quickly and in good condition, very pleased with the service.
The product arrived in good condition, as I would have expected and met expectations of the website picture and description. Overall very pleased with the service received.
A1 Excellent Tnx!
part came mint as, tnx!, unfortunately as previously advised by an expert, as soon as i fitted, it blew, as another component in the washer was faulty, DIytools, an you do anything with thise part, or is it useless and should i dispose?
tnx
I received exactly what I wanted quickly and cheaply.
Ordered a tool for our vacuum cleaner on line but only noticed after I had completed the transaction that the supplier was within 20 minutes drive, so could have saned myself the postage. Otherwise it was exactly what I wanted still cheap, and it arrived quickly. No complaints learned a lesson.
good service, bad product
really poor product. Looked great online but damaged and poor quality. Would have returned the product but haven;t got the time this time of year.
Awful
waited 3 months for delivery of product , which was out of stock, and showed in stock, customer services were awful, as they did not have a clue as to when I would receive the product, they eventually said it would be sent by next day of post and since my recent phone call 8 days ago , I still have not received it. awful awful
I hope they use this to improve as a business.
Brian
Deliverytime too long and wrong item.
You should be faster in your delivery and more accurate in sending the right item.
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