DKAVS Reviews 

218
•
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly and knowledgeable engineers who arrive promptly, keeping clients well informed and resolving appliance and device problems efficiently. Many people find the overall service highly reliable and professional, observing that items are repaired and returned quickly with thorough documentation provided. Some reviewers were not happy with long communication delays, slow response times, poor communication, and a complete lack of progress updates. A few individuals also mentioned major difficulties getting clear answers regarding repair schedules, alongside unhelpful customer service responses, ignored emails, and prolonged waiting periods.

What people talk about most

Service

Reviewers highlight ambiguous aspects of service, as experiences are starkly divided. While many customers... See more

Product

Customers consistently note ambiguous experiences with product quality and repair services, expressing... See more

Staff

Users describe positive interactions with staff, consistently highlighting their efficient and welcoming... See more

Customer service

Customers had ambiguous experiences with customer service, as opinions were sharply divided. While some... See more

Response time

Consumers find response time to be a source of frustration, reporting long delays, ignored emails, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was phoned up to alert me to the engineers arrival about fifteen minutes prior Darren is obviously very experienced and he had the TV up and running in half an hour They had pre identified th... See more

Rated 5 out of 5 stars

I had a new Sony TV installed two weeks ago. Unfortunately, the Sony recommended installers broke the cable adaptor for my soundbar, leaving the broken pin inside the cable port. I only discovered thi... See more

Rated 5 out of 5 stars

DK were sent by John Lewis to look at the audio problem on my TV. Darren arrived and rather than just report on the issue went ahead and fixed it. Fast, friendly and very efficient.

Rated 5 out of 5 stars

Fairly local to me so. dropped my camcorder in by hand. Very friendly and welcoming. Stripped, repaired, checked, tested and returned to me good as new, within a week. Excellent, reliable service.... See more


Company details

  1. Camera Repair Shop
  2. Audio Visual Equipment Repair Service
  3. Television Repair Service
  4. Video Camera Repair Service

Written by the company

DK Audio and Visual Services were formed in 1989 by our founders Mr and Mrs King at that time Mr King was one of the few Sony trained Video8 and Panasonic trained camera technicians in the UK, Sony appointed us as an authorised Sony service centre the same year with Panasonic following a year later he was present for the UK launch of Lumix, we were appointed the Lumix-Pro Service Centre for the UK. We became authorised by LG, Samsung, JVC and Service Partner to Nikon, Fujifilm and Canon we have the most amazing staff some have been with us for many years a true team of stars who work hard to please all our customers.


Contact info

3.8

Great

TrustScore 4 out of 5

218 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 16% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(218)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

When my Panasonic TV stopped working

When my Panasonic TV stopped working, I was rdirected to DK Audio Visual Services. A few emails confirmed the time frame of the repair, and the engineer arrived at the arranged time, and without any fuss replaced the whole front panel.
Brilliant communication from the office too.

April 23, 2021
Unprompted review
Rated 5 out of 5 stars

Great Service

Very friendly, prompt and professional service. Replaced OLED power board in less than half an hour, would highly recommend!

April 23, 2021
Unprompted review
Rated 5 out of 5 stars

Great engineers

DK AVS replaced a part in my TV. The engineers Ryan and Ellie were excellent. Both were friendly, efficient, polite, wore masks and gloves the whole time. They called ahead to give me some notice. To sum up, flawless service from them.

March 25, 2021
Unprompted review
Rated 5 out of 5 stars

Thank you John Lewis for arranging for Dkavs to fix my tv!

Fortunately my tv was under warranty (just about!) through John Lewis when my hdmi ports stopped working. They arranged repair via DKavs who were friendly, efficient and professional from the outset, from remote diagnosis of the fault, through to collection and return, keeping me informed at every step. Thank you Dkavs!

March 10, 2021
Unprompted review
Rated 5 out of 5 stars

DK Visit arranged by manufacturer under warranty

DK visited me to replace a part in My LG OLED panel after the manufacturer discovered a potential overheating issue in the old part.
Have to say I was very impressed with their efficiency in arranging the appointment, on the day of the work and Ryan and his colleague (I'm sorry I forgot your name) were both friendly and efficient. Couldn't fault them. Thanks to all involved at DK !

February 18, 2021
Unprompted review
Rated 5 out of 5 stars

Very Happy with Panasonic Camera Repair

Repair of a Panasonic Lumix compact TZ60 digital camera: Everything went very smoothly and I was sent a login to monitor status of the repair, which worked well. The repair was a very reasonable price and saved me at least £500 on a replacement camera. Packaging was good on return, and they use Royal Mail which makes for a much more reliable delivery service.

January 28, 2021
Unprompted review
Rated 2 out of 5 stars

Angry of Purley

Took my VHS/Dvd in for repair which had a U81 Error showing. I said looking at Web it looks like some Capacitors were faulty. They looked on their system for availability of parts for this model. and said they were limited but would check the machine and let me know what was wrong.
I had a telephone call 2 days later and was told that it was the Ram Drive that was unobtainable and it could not be repaired. I went and collected it and asked again whar part needs to be obtained and this time told it was the Back End PCB, which was unobtainable.
Having marked the machine when i tookit in it was clear to me that they had not opened an checked inside.
I took the Machine elsewhere who repaired it for £55, and guess what, it WAS the Capacitors that gives the U81 Error. NOT any of the 2 parts DK avs had said.
TV's they are brilliant with , but certainly not Videos. Wasted my time and Petrol!!

November 14, 2020
Unprompted review
Rated 1 out of 5 stars

Not impressed

DK handle Panasonic's in-warranty camera repairs. My Lumix camera was sent to them for repair, and was returned with a different and very obvious fault - the viewfinder was not working. Why that wasn't picked up when they tested it!

I emailed them to ask what to do - no reply received.

October 23, 2020
Unprompted review
DKAVS logo

Reply from DKAVS

Good Afternoon Neil
most unusual we do not ignore email can you let me have your job number or post code with ideally the model number and repair date please I will keenly look into your repair and advise action as quickly as possible
Sorry you seem to have a problem but I am sure it will be an easy fix

Best Regards Robert

Rated 5 out of 5 stars

My Panasonic TV went dead

My Panasonic TV went dead. I reported the fault to DKAVS. The call was booked, nice gentleman Lee came to my house. As the TV screen was faulty, he took the set to workshop. They offered me a loan TV. As we have a small 32" TV we were ok. My TV was repaired in 5 days and returned back. They followed all the Covid precautions. Happy with the company. I am 80yrs old and it is nice to see the Old days of good service coming back. Five stars to the lads. Charn

August 13, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look