D. M. Keith Ltd Reviews 604

We have just purchased a car for my Aunt via D M Keith. Dealing with Ashley and Jake for the sale was so easier they could not be beaten. The process was very easy and they were always on hand to help with any queries. The delivery driver Lee was excellent. I cannot fault the service we have received. Would definately recommend

I write this out of disappointment & frustration.
My Skoda Karoq locked me out of the car back in January. The car had seemingly also developed an intermittent problem just prior to the locking me out that resulted in most of the warning lights on the dashboard coming on & interfering with the overall driving of the car ( park assist; tyre pressure indicator; ABS system; steering failure.. I could go on). When I phoned the dealership to discuss the car locking me out, I also described the problem with the dashboard warning lights. I was informed during the phone call to the garage that the locking out was a recall so the car needed to be seen to have this fixed. My car was booked into the dealership on 21st January. A couple of days before this I received an email asking me to complete an 'online check-in) which I did. In this online link I completed the 'any other issues' box with the details about the warning lights problem as stated above. On arrival at the dealership to drop the car off I again outlined the problem & specifically asked for this to be looked at. I left the garage under the impression that the warning light problem had been sorted after the software update. I outlined the issues with the warning lights twice verbally, the first time on the phone, the second time in person at the garage. I also outlined the warning lights problem in writing via the online check-in prior to be dropping the car off at the garage. So three times I requested this problem was looked at. Jump forward three weeks after returning from holiday, started the car up to be faced with all of the warning lights intermittently coming on and off. Phone the dealership to clarify what work had been done on the car. I was told the software update. I asked about the warning light problem I had asked to be looked at and was told that wasn't part of the 'health check'. What else as a customer coukd I do to get the problem looked at ? I left the garage bring told everything was ok. Shame on you. This is my second experience of less than acceptable service as you messed things up with a previous appointment. Would not recommend as a reliable or trustworthy service provider.

Deal with Sam and forzia both was really helpful , made the process nice and easy had no problems. Any questions I asked once answered ASAP.
Thank you again

Tony has been really helpful throughout the process and we would like to recommend both him and the company. D M Keith has made the process of buying our new car smooth and faultless with the help of Tony who has been just great at explaining things and answering any concerns and questions we had.
Many Thanks, Andrew and Julie.

Bought a 2023 Skoda Octavia online.
Excellent service throughout.
Great video presentation of the car peaked my interest, and after speaking to Steve Elliot (very friendly and helpful) in sales I took the plunge.
Car was delivered to my home in Hertfordshire by Phil, who was just as friendly and professional as everyone else in this business.
The vehicle was immaculate (as described), and having driven almost 1400 miles since it arrived 12 days ago - I have had an average fuel consumption of 65mpg. That included urban and motorway driving, and I was so sceptical of the no's that I manually calculated the mpg when I filled up - it was correct.
Brilliant car from a brilliant company.

Had a fantastic experience form start to finish when I purchased a new BYD seal u car
Tom was brilliant at keeping me informed from start to finish

I would highly recommend DM Kieth

Bought a new BYD Dolphin Design from the leeds branch. DM Keith were excellent throughout. The process was very straightforward, from the test drive to completing the purchase documents to picking up. Special mention for our salesperson Andy Austin who was charming (mind you I suppose that's a prerequisite for being a car salesman!) but also explained everything clearly and responded to emails promptly. He also didn't try to upsell aggressively, which is a change from some car salesmen I've experienced. (However the DiamonBrite coating seemed good value, as did the alloy and tyre insurances, so we purchased those.)

On the day of pickup the car was ready, scrupulously clean and having a top-up charge. To my surprise it came with two sets of floor mats (rubber and cloth); a boot liner; and even a cleaning kit specifically for the DiamondBrite finish. Other new cars I've bought, they are charged as extras.

With the dealer contribution, the car is very good value for money. We're only paying slightly more per month to buy on PCP compared with leasing a Fiat 500e, which isn't nearly such a good car. And the down payment was a tenth of that for the Fiat.

The car itself is great. Probably the most comfortable seats of any car I've ever driven, anmd packed with great gadgets - reversing camera with 3D view, heated seats, sunroof, Android Auto. It does take a bit of work to get on top of the system though - it's quite complicated and doesn't have the most user friendly interface.

But overall: best car purchase ever!

Outstanding customer service from DM Keith BYD Leeds
I bought a Seat Ibiza Fozia along with Sam the branch manager are outstanding from start to finish
Resulting in a great experience

A great experience buying a used car. Tom provided an excellent service, including a good run-through of all the technical systems. He was extremely helpful and patient throughout the process.

I bought a car off DM Keith Huddersfield Monday. They were great. Brilliant service, great value for money when there's warranty for the first 7 years as long as I have a service with them each year. Car is good quality. Had a few niggles, took it to the Ashton branch (with an app) they were minor issues, all were resolved there. If they couldn't they would've given me a car to drive whilst it was repaired...I need my car for work! Great after care, got a call off the lovely receptionist I'd spoken to yesterday to check all was well. Which it was!

My sister had bought a car from another car sales company and after care was shocking. Thank you DM Keith for restoring my faith in car sales men and women!

A company that should be proud well done to Ashley and the team at Seat Grimsby we purchased 2 brand new 74 plates, AMAZING deals that can’t be beaten nationwide, we travelled from the south and it was so worth it, So quick and easy and the flowers are deffo top notch a special touch for sure. Deffo will be going back in a few years again. Highly recommend! 10/10, Ali

Purchased a nearly new car from D.M Keith on 18th Jan following some lengthy email communication with Wiktoria. Was able to secure a mutually agreeable deal and drove 4.5 hrs from Scotland to Hull for collection. As Wiktoria was weekend off, I was well looked after by her colleague Jack who took time to welcome me, meticulously carry out the administrative paperwork and procedures and thereafter demonstrate the workings of the vehicle to me. I cannot fault this excellence in customer service and Jack went on to send me an item that I had inadvertently left in my trade in as well as expediting a resolution to a very small issue that I later discovered. My experience thus far is that it was certainly worth the journey and can only highly recommend the D.M Keith sales team to others. Very well done. 👏 Thank you.

Rip off! Put my Superb in for a diagnostic test as engine light was on. DM Keith did their own compulsory Health Check which came in at about £900 not including fixing the engine light issue. I had to ask repeatedly about the engine light. They charged me £924 to resolve engine issue (not including their £900 Health Check). Within 20 minutes of driving away the engine light was back on. They had not road tested the car! Took car back and they ‘fixed’ the light. A month later the light is back on. I also took all the recommendations from their Health Check to a local garage who did all the work for £460. Total rip off.

Today I have been contacted by the Dealer Principal at D M Keith Huddersfield with a very positive resolution to a problem I was experiencing with the Dealership.

Absolutely disgusting service, booked The day of as my van has that many faults it's unbelievable, service department at Bradford said drop it off at 0900we will have it ready for 1700so full of shxt, it never moved from where I parked it up, service lass said I've phoned twice, bxxlsxxt you have, I would really recommend people use a different Ford franchise as these are incompetent same review Will be put on Google

Excellent customer service!!!

We've been with you now for a few years and have always found the customer service to be excellent, you always keep us updated when purchasing a new vehicle and it's a seamless journey from start to finish.
Our most recent purchase was neither planned or intended. We'd gone just for a service for air con. Saw the new Fabia which caught our eye and thought we'd enquire. That's when we were introduced to Jack Downing in the Hull Beverley High Road showroom.
Even though he was new to Skoda, he was extremely knowledgeable, friendly, super efficient and professional. He answered all our queries, getting advice from a more senior sales exec before confirming with us and one hour later, we'd paid a deposit on a new Fabia!!
But that was only the start of his support; throughout the next few weeks whilst we were waiting for the car to arrive, he kept us fully updated and always got in touch when he said he would. This is our 5th car with Skoda, the 4th new vehicle, and we were over the moon to learn from Jack that we were his first New sale!!!
Skoda you should be extremely proud of recruiting Jack- he is amazing and a shining example of what a customer needs. We hope he is still with you when we return in 3 years. Whilst we are praising this service, there's a 2nd person we want to shout out!! Alex Stratton who is in sales.
We always purchase accessories for the car and Jack introduced us to Alex, who was really friendly and very helpful. Alex talked us through our needs of all new rubber mats for interior and boot, and said he would personally ensure they would be ready and fitted for when the car arrived. He also gave us a great price, and we appreciate he took the time to do this.
Skoda, you should be really proud of Jack and Alex, they are a shining example of what good service looks like and we are proud to say we are loyal customers who will keep returning whilst you employ staff like these xxx thank you from Glenn and Sharon

We recently purchased a BYD Dolphin and couldn’t be happier with both the car and the service we received. The team provided a highly personal and no-pressure experience from start to finish, making the entire process smooth and enjoyable.

They were efficient and ensured everything was completed quickly, but they also took the time to carefully walk us through all the features of the car, which we really appreciated. It’s clear they genuinely care about their customers and want to provide the best possible experience.

If you’re considering buying a car, we highly recommend them for their professionalism, attention to detail, and friendly approach. The BYD Dolphin is fantastic, and the service made it even better!

Sales process at Kia Leeds DM Keith was exceptional especially the sales executive Andy Robbins. Very knowledgeable without being pushy. A sensible honest no nonsense approach which I really like. The pick up day could not have been easier. It was stress free and enjoyable. Top class service.

Ordered and took delivery of a new all-electric Ford Explorer. D M Keith Leeds service and support has been first class from all concerned, but Mia Warriner in particular.

Additionally, just had my Ford Edge in for some service work with same dealer and found the service team very helpful and communicative.

Would be more than happy to recommend DM Keith (Leeds) for sales and service.

I have been a returning customer for many years. I have tried a couple of other dealership but always migrate back to DM Keith due to the excellent customer service. The salesman are always transparent and honest, I always know that they will try their best to get me the best deal they can offer. The thing I appreciate most is the after sales service, a phone call here and there to make sure your happy. In the unlikely event of an issue, I know it will be dealt with effiently and professionally. I've had Seat, and Skoda in the past but currently ive prurchased a BYD Dolphin. Flawless process and i love the car. I cannot rate DM Keith enough