Dobbies Garden Centres - Aberdeen Reviews 428

TrustScore 3.5 out of 5

3.4

New Park Farm, Whitemyres, Lang Stracht, AB15 6XH Aberdeen, GB


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See what reviewers are saying

Rated 1 out of 5 stars

For the last 3 visits to Dobbies Aberdeen I have picked something up thinking of buying it to find no price on either the item or the shelf it was on. If they want customers to buy their stock please... See more

Rated 5 out of 5 stars

At this time of year Dobbies is always full of happy shoppers and who can’t resist taking their grandchildren to see their in-store Santa then stop in the cafe for tea and cake. So many beautiful tree... See more

Rated 3 out of 5 stars

This centre is really starting to look run down. Car park needs resurfacing. Restaurant is a shambles with the help yourself coffee and tea area appearing neglected - we went to get coffee for the tod... See more

Rated 5 out of 5 stars

Dobbies Restaurant, Aberdeen Yesterday was my son’s second birthday. We had a very busy day – we were at the playground and had planned to finish it off with hot chocolate. Unfortunately, we ar... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • New Park Farm, Whitemyres, Lang Stracht, AB15 6XH, Aberdeen, United Kingdom

3.4

Average

TrustScore 3.5 out of 5

428 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We (Funeral Party of 16) attended at…

We (Funeral Party of 16) attended at Dobbies Restaurant as our original booking at another location had double booked our party. I spoke with Susan at the Restaurant and she was so helpful and accommodating. Susan managed to get 16 seats sorted out in an area for us in no time. I just wanted to highlight this to Dobbies. As far as I am concerned, Susan went far beyond our expectations. We were extremely impressed with her attitude and willingness to accommodate our party. A massive THANK YOU to Susan from all of us, very much appreciated.
⭐️⭐️⭐️⭐️⭐️

February 5, 2024
Unprompted review
Rated 1 out of 5 stars

Those serving up the food.

Those serving up the food, and making up the sandwiches slapping the butter and ham on the bread had no latex gloves on, the cakes had no covers on ,and you have the public standing there coughing and spluttering all over them. Unhygienic. Plus what they charge for a piece of cake and ham sandwiches is a rip off the French fries were stone cold by the time I reached a table.
I will not be eating there again.

February 13, 2024
Unprompted review
Dobbies Garden Centres - Aberdeen logo

Reply from Dobbies Garden Centres - Aberdeen

Hi Donald,
Thank you for taking the time out of your day to leave the review.
I am sorry to hear about the standards of the service and the cakes with no covers on them in the Aberdeen restaurant.
I have passed your feedback to the management team to bring these points to their attention, so that they can look into what has been happening with a view to making changes for the future.
Best wishes, Karen

Rated 5 out of 5 stars

Dobbies brilliant Loyalty Scheme

This company has a brilliant loyalty scheme which is very good value for money. It has a super cafe with very good food, hot drinks, cakes and scones. The garden centre and the shop is also very good and you get lots of special offers and you always get 10% off your plants and 2 free regular hot drinks per month plus an extra 2 free hot drinks and 2 cakes on your birthday.

January 31, 2024
Rated 5 out of 5 stars

Great place

The restaurant has amazing food. They have a great deal on books, wide variety of cards and gardening things. The Dobbies Card Plus is a great deal!

January 18, 2024
Rated 1 out of 5 stars

Restaurant

It’s a lovely place to visit, but my goodness the restaurant is so overpriced it’s beyond ridiculous, Was in on (Thursday) with my mum and Aunt £8.25 for a baguette that wasn’t even freshly prepared there and then they was already made up, my baked potato was absolutely freezing cold. Spent £43 pounds on 3 people, 2 sandwiches, soup a baked potato, 3 drinks and 3 small biscuits. I could have gotten a pub lunch for this price and it would have been better quality. On the plus side the staff were friendly, but the food was not up to scratch.

January 26, 2024
Unprompted review
Dobbies Garden Centres - Aberdeen logo

Reply from Dobbies Garden Centres - Aberdeen

Hi Angela,

Thanks for your review and positive comments regarding our friendly staff.

I'll make our management team aware of your comments regarding the pricing.

Thanks again
Team Dobbies

Rated 2 out of 5 stars

Poor provision for fragile items at tills.

When I arrived at till with a very fragile and breakable item I had to ask for something to wrap it in. It was given very begrudgingly.
I was at the point of putting the item back when I spotted some tissue wrapping paper near the till and suggested that could be used to wrap my purchase.

January 3, 2024
Dobbies Garden Centres - Aberdeen logo

Reply from Dobbies Garden Centres - Aberdeen

Hi Lesley.
Thank you for taking the time to leave your feedback.
I am sorry to hear that the service that you received in our Aberdeen store was less than satisfactory.
I have passed your feedback onto the management team to bring this issue to their attention, so that they can look into addressing the situation for the future.
Best wishes, Karen

Rated 5 out of 5 stars

The staff are always very helpful and…

The staff are always very helpful and treat everyone with respect.
They are great at letting me know of any events so I can book a place at anytime that suits me.
I had to get a refund from Dobbies and they were very efficient at returning my money.
I also think that there dobbies plus card is great value for money and with the lovely displays of flowers it is the garden centre to go to.Margaret

December 2, 2023
Rated 5 out of 5 stars

Great store with very friendly staff

Had booked Christmas Afternoon Tea as a treat for myself & my sister and was worth every penny food was tasty & very fresh
We then took a wander around the whole store, it was clean with lots of stock, all the staff were friendly & helpful was a pleasure to shop in

November 30, 2023
Rated 1 out of 5 stars

Shambles

Visited there today, the place was a shambles, waited over 15mins in the queue to be served a look warm breakfast, my friends breakfast wasn't even look warm it was cold, went to get tea, no tea bags in the jar also no milk in the large jugs then i noticed someone was hoovering the place while people were eating?? The woman behind us gave up waiting for food and we saw them later with just a coffee no food, the place look so drap and dismall we actially wondered if it was going to close down, not the Dobbies i used to love to go in years past also the butcher they have in there is not good at all, last time i visited i bought 2 beef olives and 2 chicken olives, £20 in total really £5 per olive and to be completely honest i did not enjoy them at all in fact they were awful. Dobbies has gone downhill big time and that is such a shame, won't be back anytime soon also to add insult to injury the breakfast was just under £20 which i thought was shocking for what we received.

December 17, 2023
Unprompted review
Dobbies Garden Centres - Aberdeen logo

Reply from Dobbies Garden Centres - Aberdeen

Hi Caroline,

Thanks for sharing your review.

I'm sorry that your recent visit to our Aberdeen store did not meet expectations.

Thanks for bringing all these matter to our attention. I'll make sure that your comments are shared with the store management team so that they can review their processes.

If you give us another chance I hope that you see improvements.

Team Dobbies

Rated 5 out of 5 stars

Golden Girl. I visited the restaurant and to my…

I visited the restaurant and to my surprise I saw Lauren who on my last visit informed me she was looking forward to her weekend off.
She told me she had to work as a colleague was off sick.
It was so encouraging to see her smile and my coffee was exactly as I like it.
I am disabled and she delivered the latte to my table still smiling.
She is an exemplary team player!!!!

December 2, 2023

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