Dobbies Garden Centres - Andover Reviews 265

TrustScore 4 out of 5

3.8

Salisbury Road, SP11 7DN Andover, Hampshire, GB


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Rated 1 out of 5 stars

I bought Bramblecrest rattan garden furniture from Dobbies, for over £1600, which subsequently started breaking down after very light usage. Following customer service enquiries with Dobbies and Bra... See more

Rated 3 out of 5 stars

I was a guest of friends who had made an Afternoon Tea Reservation. On arrival, no table was allocated or laid up for this 50th Wedding Anniversary celebration. No serviettes were supplied and I had t... See more

Rated 5 out of 5 stars

I was looking for assistance in purchasing an artificial tree when Mel ( 21367 ) came to assist me. She was professional, polite and a very lovely person. Nothing was too much trouble. Dobbies should... See more

Rated 3 out of 5 stars

Good morning. I would have given full stars but unfortunately on our visit to Dobbies in Andover last Sunday we were not allowed into the restaurant. We go quite often on Sunday morning for a brea... See more

Company replied


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Salisbury Road, SP11 7DN, Andover, Hampshire, United Kingdom

3.8

Great

TrustScore 4 out of 5

265 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Always a pleasure coming here

Always a pleasure coming here. Staff helpful,friendly and polite and always well stocked in the garden centre and shop

August 19, 2022
Dobbies Garden Centres - Andover logo

Reply from Dobbies Garden Centres - Andover

Hi, thank you for your review. We are so glad you had a great time visiting one of our stores. We look forward to seeing you again soon. Thanks - Rachel

Rated 4 out of 5 stars

Review

I was looking for a houseplant as a gift amongst other things. Got everything I needed but noticed that some of the plants were looking a bit neglected.

August 10, 2022
Rated 5 out of 5 stars

Dog treat, coffee treat and some plant guidance...

Popped in to grab one of my two free coffees as a Dobbies Plus card member. Asked a lovely member of staff about a house plant that was doing a 'leaning tower of Pisa' impersonation. Now rectified and the lovely lady also welcomed my wee dog and gave him a treat. Staff are always super helpful and friendly and happy to help in any way.

August 9, 2022
Rated 3 out of 5 stars

The restaurant needs to have more staff…

The restaurant needs to have more staff .
I waited for 20 minutes and the member of staff was still serving the first customer and there was 5 others before me.
It was a joke so I left and didn’t purchase anything

August 4, 2022
Rated 4 out of 5 stars

Love visiting Dobbies Andover

Love visiting Dobbies Andover. We normally stop of coffee and cake.

Lots of great offers for Dobbies card holders and two free drinks each month.

Disappointed that it only has cafe and not a restaurant and can not longer get the full lunch menu.

July 30, 2022
Rated 3 out of 5 stars

I love the restaurant at Dobbies but…

I love the restaurant at Dobbies but during our recent visit there were not enough staff so it was a longer wait than usual. The fact that there were no sausages is beyond your control but my husband was charged extra for his replacement items which seems a little unfair.

July 22, 2022
Rated 4 out of 5 stars

The store was clean and tidy and the…

The store was clean and tidy and the staff I interacted with were polite.
I do not like the receipts that do not show the reduced prices on them.
It is very difficult to track and work out if the correct price has been charged and on a number of occasions the reduced price does not go through.

One box of bedding plants did not go through at half price as advertised but I did not realise until I got home and could not be bothered to go back once I arrived home

July 14, 2022
Rated 5 out of 5 stars

Most enjoyable visit

I visited Dobbies in Andover for two reasons: to buy some plants and have coffee with friends. I found some healthy plants in the sale (Dobbies sales are always good) and chatted with a member of staff who was very knowledgeable - as are all the staff I meet there. The cafe staff were also very pleasant and courteous (I am a Club Plus member so get one cup of coffee free a month), as was the member of staff at the check out. All in all, a very enjoyable visit.

July 14, 2022
Rated 5 out of 5 stars

We went to Dobbies primarily to visit…

We went to Dobbies primarily to visit the aquatics centre on site but afterwards, we wandered around the garden centre then onto the cafe. It was a lovely experience. The garden centre was full of plants and garden furniture, ornaments and tools. Laid out very well and plenty of stock. The cafe was very nice-lots of food choices available and the staff were extremely friendly and very efficient.

July 3, 2022
Rated 4 out of 5 stars

all very kind and helpful.Even had help…

all very kind and helpful.Even had help to carry my goods to the car. I do wish a new system could be organised so to buy plants and take to the car and then have a meal or just a coffee you dont have to walk twice round the store. As an old lady I find this too much.

June 23, 2022

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