Dobbies Garden Centres - Atherstone Reviews 576

TrustScore 3.5 out of 5

3.3

Cross Lane Farm, Nuneaton Road, Mancetter, CV9 1RF Nr Atherstone, Warwickshire, GB


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See what reviewers are saying

Rated 1 out of 5 stars

Absolutely shocking experience at Dobbies Cafe. The place felt completely unstaffed, with dirty floors and lifting tiles, and tables that clearly hadn’t been cleaned. The cutlery was filthy, and some... See more

Rated 5 out of 5 stars

Dobbies Atherstone - Long queues in the restaurant but got served very quickly by a very professional and speedy young man called Glenn. Coffee was lovely and hot and very nice. Glenn is a credit to t... See more

Rated 4 out of 5 stars

Excellent help with the choice ofChristmas tree; excellent help at the till and excellent help with stowing the tree in my car. Great price because I used my reward vouchers The only comment I would... See more

Rated 4 out of 5 stars

Wife renewed Her Club Membership and we had Hot Chocolate drinks in the cafe. She purchased Privet Bushes x 6 and some other plants, Negatves were table was wobbly and unavoidably spilt some of our... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Cross Lane Farm, Nuneaton Road, Mancetter, CV9 1RF, Nr Atherstone, Warwickshire, United Kingdom

3.3

Average

TrustScore 3.5 out of 5

576 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My Garden centre experience

I love Dobbies it simply has so much under one roof, i can shop from plants to food to gifts and cards , I can take a break and visit the restaurant stop off fir a meal or snack or just coffee and cake , then continue shopping , it’s a great day out . The staff I have always found friendly and helpful .

May 17, 2024
Rated 5 out of 5 stars

Excellent Service

Both my Daughter and myself enjoyed an afternoon tea at the Atherstone Store on 6th April 2024. I cannot praise the lovely Staff that served us our tea enough, they were the most loveliest Ladies, all were pleasant and totally professional, it was a total pleasure, and we both thoroughly the experience. The Staff are a total asset to Dobbies. Thank you so much!

April 6, 2024
Unprompted review
Rated 2 out of 5 stars

It seems the restaurant staff have no…

It seems the restaurant staff have no adea on how to use a brush. A number of times visiting the Atherstone branch I have seen the cleaning staff walk through food dropped on the floor rather than sweep it up.
I am not sure what the tables are cleaned with, but the finish left would make a good glue, they are always left sticky.
The central area that can be used to cut down queues waiting for drinks rather than cooked food is seldom open. I assume due to lack of staff.
The post relates to the staff clearing the tables, not those serving food, who are worked off their feet.

March 20, 2024
Unprompted review
Dobbies Garden Centres - Atherstone logo

Reply from Dobbies Garden Centres - Atherstone

Hi Sue,

Thanks for taking the time to share your review.

I'm sorry that your visit to our Atherstone restaurant didn't meet expectations and that the cleanliness standards were not up to our usual high standards.

All your concerns will be shared with the team to address.

Team Dobbies

Rated 1 out of 5 stars

A coffee break to forget

Tables not emptied. Americarno coffee returned as it was insipid, Yet again no cream scones at two for one available. Membership value questionable as this is a continueing theme.

February 27, 2024
Dobbies Garden Centres - Atherstone logo

Reply from Dobbies Garden Centres - Atherstone

Hi Jean,
Thank you for taking the time to leave your review.
I am sorry to hear of your disappointment on your recent visit to the Atherstone Restaurant.
I have passed your feedback to the management team. They will be able to look into this issue with a view to making appropriate changes in the future.
Best wishes, Karen

Rated 2 out of 5 stars

Fruit and cheese scones

Went to Atherstone for drinks and scones. Fruit scone was lovely but whats happened to the cheese scones they use to have cheese inside but now only on top and a bit dry. Very disappointed.

February 15, 2024
Unprompted review
Dobbies Garden Centres - Atherstone logo

Reply from Dobbies Garden Centres - Atherstone

Hi Shirley,
Thank you for taking the time out of your day to leave our review.
I am sorry to hear of your disappointment with the scones on your recent visit to the Atherstone restaurant.
I have passed your feedback onto the management team to bring this issue to their attention, so that they can look into any possible changes for the future.
Best wishes, Karen

Rated 4 out of 5 stars

there needed to be more staff in the…

there needed to be more staff in the restaurant, only 1 on food and 1 on drinks with 5 people waiting, all wanting multiple drinks, we had ordered toast, we hadn't even got our drinks when it was handed over, still 4 in front, by the time we got up the table it was cold

February 1, 2024
Rated 5 out of 5 stars

What a SUPER STAR!!

Visited Doddies Garden Centre Atherstone Warwickshire this morning. The purpose of my vist was to pick up 8 bag of the 100ltr Landscape bark, witch are heavy at the best of times. A really lovely gentleman (Nick) was working in the area restocking some other products and asked me if I needed any help. I quickly explained what I was looking for and he stopped what he was doing to show me and asked how many I needed, I replied 8 please. With no hesitation he said hang on there I will sort out 2 trolleys and help you with them. He got the trolleys, loaded them, helped me to the till and loaded them into my truck for me - What a Super Star Nick is🌟🌟🌟

January 31, 2024
Unprompted review
Rated 5 out of 5 stars

I visit the soft play which is…

I visit the soft play which is outstanding. Had coffee but then had a snack lunch in the main cafe. Its always a very busy cafe and the staff are often under pressure but they remain friendly and efficient.

January 17, 2024
Rated 4 out of 5 stars

A Tasty Marriage

The scones were very tasty along with the cappuccino, a marriage made in heaven. Although there was a hefty queue to get them.

January 15, 2024
Rated 5 out of 5 stars

The pleasant place.

The staff are friendly and helpful when asked a question or advice. The products and plants are of a good quality and the cafe is a pleasant area to dine or just enjoy a drink and natter when meeting up with friends.

January 5, 2024
Rated 3 out of 5 stars

Decided to have a hot lunch in the…

Decided to have a hot lunch in the restaurant. The meal was edible heat wise but would have been better with a cover on it while we waited to pay. Also the air conditioning was on and it was uncomfortably cold whilst eating.
Will think twice about having hot food again.

January 10, 2024
Dobbies Garden Centres - Atherstone logo

Reply from Dobbies Garden Centres - Atherstone

Hi Barbara,

Thanks for your review.

I'm sorry that your visit to our Atherstone store was disappointing due to the temperature of the food and store.

iI'll as the store to address this to ascertain if this was a unique incident.

Team Dobbies

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