Dobbies Garden Centres - Ayr Reviews 546

TrustScore 3 out of 5

3.1

Old Toll, Holmston, KA6 5JJ Ayr, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 3 out of 5 stars

This particular Dobbies in Ayr, looks like its been here quite a long time and is in need of renovation. There's rust on the supporting ceiling beams, flaking plaster and obvious signs of damp ingress... See more

Rated 5 out of 5 stars

staff are helpful, friendly and knowledgeable - they take time to greet you and are happy to share experience and suggestions. Even when it is busy they make you feel that your trade is important to t... See more

Rated 5 out of 5 stars

We have visited Dobbies in Ayr several times since moving here and the service and help from Dobbies staff has been outstanding every time. We are not expert gardeners and they helped us buy a great b... See more

Rated 1 out of 5 stars

when we visited it took 35 minutes to get a main course from the kitchen. My wife had hers finished long before my food appeared. We did receive two free coffees and pieces of cake in compensation whi... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Old Toll, Holmston, KA6 5JJ, Ayr, United Kingdom

3.1

Average

TrustScore 3 out of 5

546 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Gardens good and plants fine

Gardens good and plants fine. Cafe lets it down. Meals cold as the set up for meals and coffee should be separate queues Cafe a bit dated
Have been to Gemells garden centre more often as the meals are good and hot order at counter and table service not that far to travel I’m not the main gardener

May 24, 2024
Rated 1 out of 5 stars

Garden Furniture…Awful Quality

I purchased an Alps 4 seat Garden set in 2019 from Dobbies Ayr branch, delighted with my £800 purchase at first. By 2023 I noticed the top of the table was starting to split and pretty much disintegrating! Contacted Customer Service and they didn’t want to know…just out of the 4 year warranty and completely unfit for purpose and actually downright dangerous. They still have these sets on sale…albeit very slightly different and now with only a 3 year warranty. I have just noticed an identical review on here for the same item. I hope this prevents someone else having the same awful experience

October 1, 2023
Unprompted review
Rated 4 out of 5 stars

Plants

Visited the garden centre for plants.good selection and prices good as well.on that day some were reduced so that was even better

May 23, 2024
Rated 3 out of 5 stars

Smaller and more expensive

Dobbies garden centres have always been a tad more expensive, but we have usually enjoyed their cafe/restaurant. This most recent visit, however, was a disappointment. The food is even more expensive then every, and the sizes of some of the portions has gone down. Personally, the size of the meringues is not good. My wife also had a problem with the toasted tea-cake, which was very hard and not at all fresh. The staff are as pleasant as every, but the food on offer has both shrunk in size and gone up in price.

May 20, 2024
Unprompted review
Rated 3 out of 5 stars

Toilets should be cleaner maybe they…

Toilets should be cleaner maybe they should be inspected more regularly.

March 25, 2024
Dobbies Garden Centres - Ayr logo

Reply from Dobbies Garden Centres - Ayr

Hi,

Thanks for sharing your review.

Cleanliness standards should be maintained to a high standard at all times.

I'll share with the team to address asap.

Thanks again
Team Dobbies

Rated 4 out of 5 stars

Good selection of items

Good selection of items at reasonable prices.
Staff are very polite and helpful.
Unfortunately, every time we go through the checkout we always have to question the price of at least one item, the cost charged does not reflect the one displayed either on the item or shelf, this is a regular occurrence.

March 14, 2024
Rated 5 out of 5 stars

Short once a month class.

I went to one of the once a month short classes. This one was on Soft fruit. It was very interesting and the boys answering questions were very knowledgeable. I took lots of notes and would certainly recommend attending these as each month they are on a different subject.
My only complaint was it could have been better advertised.

March 2, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look