Dobbies Garden Centres - Derby Reviews 506

TrustScore 2.5 out of 5

2.6

Burton Road, DE65 6BE Findern, Derbyshire, GB


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See what reviewers are saying

Rated 1 out of 5 stars

First time of visiting the cafe here after being put off with huge queues on previous visit. Will be our last one now as this is the quality standard of there tea pot and don’t even get me on the cup... See more

Rated 2 out of 5 stars

The staff are friendly. The food is ok but overpriced for what it is. The queue for food ordering is unbelievably slow, this is not an incidental finding, it has happened every single time I’ve been h... See more

Company replied

Rated 4 out of 5 stars

I used my birthday treat voucher and the coffee and cakes were delicious. My friend was equally impressed with her soya latte. The member of staff taking orders and payment was very pleasant and, g... See more

Rated 5 out of 5 stars

Had a pleasant visit to Dobbies garden centre at Finder, Derby. The gentlemen serving in the cafe were delightful, friendly and helpful. The food was delivered quite quickly and was delicious. We ha... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Burton Road, DE65 6BE, Findern, Derbyshire, United Kingdom

2.6

Poor

TrustScore 2.5 out of 5

506 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We were able to buy what we needed plus…

We were able to buy what we needed plus a few things extra. The staff were lovely and the garden centre was full of interesting stuff. Always a pleasure to visit, and the Sainsburys concession is a fabulous addition

September 11, 2022
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Reply from Dobbies Garden Centres - Derby

Hi, Thanks for your lovely comments. I'm really glad to see you were able to get extra items during your visit. I will pass your kind words on to the store. Thanks - Lucy

Rated 5 out of 5 stars

Surprise visit

It was a nice surprise to be taken out and enjoy coffee and cake and get some spring bulbs

August 27, 2022
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Reply from Dobbies Garden Centres - Derby

Hi, thank you for your lovely review. We look forward to seeing you in store again soon. Thanks – Lucy

Rated 2 out of 5 stars

Have bought two shrubs on separate…

Have bought two shrubs on separate occasions - very happy with the plants themselves but they lacked information on the expected height and spread they would reach. This info is very useful when deciding if they are appropriate. Plants from other garden centres have this information, including preferred position for planting (full sun, shade etc).

September 1, 2022
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Reply from Dobbies Garden Centres - Derby

Hi, thanks for your review. I am sorry to hear that you have been unhappy with the information displayed regarding the shrubs. I have passed your feedback to the store management team to bring this to their attention. They will be looking to see if there are any changes that can be made in the future. Best wishes, Karen

Rated 5 out of 5 stars

Quality service and goods

Quality service and goods. Helpful and friendly staff.

August 31, 2022
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Reply from Dobbies Garden Centres - Derby

Hi, thank you for your lovely review. We look forward to seeing you in store again soon. Thanks – Lucy

Rated 1 out of 5 stars

Service poor

We keep coming back to Dobbies hoping it will be better , still not enough staff to help with enquiries before buying products, not enough staff on the tills either.

August 24, 2022
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Reply from Dobbies Garden Centres - Derby

Thanks for taking the time to leave a review. I have advised the manager of Derby about not enough staff at the till. Best Wishes Ahmed

Rated 3 out of 5 stars

Picked up a couple of items for…

Picked up a couple of items for birthday gifts 10/10 for that. Had a cup of tea in the cafe and once again had to ask for a clean cup. This is the 3rd time I have had to do this.
I would have thought that (especially since covid) cleanliness was paramount..... they shrug shoulders and blame the dishwasher- obviously they do not check....

August 23, 2022
Rated 5 out of 5 stars

Good choice but some plants were dry .l…

Good choice but some plants were dry .l found what l wanted compost and help to put them in the car .

August 23, 2022
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Reply from Dobbies Garden Centres - Derby

Hi, thank you for your lovely review. We look forward to seeing you in store again soon. Thanks – Lucy

Rated 5 out of 5 stars

Service at till was very good

Service at till was very good.

August 20, 2022
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Reply from Dobbies Garden Centres - Derby

Hi, thank you for your review. We are so glad you had a great time visiting one of our stores. We look forward to seeing you again soon. Thanks - Rachel

Rated 4 out of 5 stars

Coffee only

This visit only had coffee so can ‘ t comment on food. The staff are always pleasant and helpful, although service is very slow.

August 19, 2022
Rated 1 out of 5 stars

Brought cake stale

August 18, 2022
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Reply from Dobbies Garden Centres - Derby

Hi, Thank you for contacting us. I am sorry to hear about your stale cake. I have forwarded this issue to management team to bring this to their attention to allow them to look into this. Best wishes, Karen

Rated 5 out of 5 stars

Since to took over this Garden Centre…

Since to took over this Garden Centre at Findern in Derbyshire we have enjoyed all our visits and everything that we purchased was good value and since our first purchase we have more than our share of the lovely bargains we see on every visit

August 18, 2022
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Reply from Dobbies Garden Centres - Derby

Hi, thank you for your review. We are so glad you had a great time visiting one of our stores. We look forward to seeing you again soon. Thanks - Rachel

Rated 5 out of 5 stars

Super food - and the plants are pretty good too

I was there with my wife for my birthday cuppa and cake. These were very enjoyable. We were impressed by the range and value of the menu and the look of the plates coming out of the kitchen, so resolved to return sometime soon for lunch.
My usual visit to casualty corner didn't come up with any plants I wanted to nurture, but in the main seasonal section were some much-reduced pots of Calibrachoa, a plant I've not met before. The two I bought are looking good for a few weeks of colourful flowers.

August 9, 2022

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