Dobbies Garden Centres - Lisburn Reviews 296

TrustScore 3.5 out of 5

3.7

Richard Nelson Warehouse, Strawberry Hill, Saintfield Road, BT27 5BE Lisburn, GB


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Rated 1 out of 5 stars

Lisburn store: Queue for the restaurant was very long and staff were rude. I took my son to soft play and was disgusted at how dirty the place was. All of the free tables had dirty dishes on them, the... See more

Company replied

Rated 5 out of 5 stars

I visited your Lisburn store on 29th October and once again i got excellent customer service from Stephen, a real horticultural expert. He is always so helpful and full of advice. My husband and I hav... See more

Rated 5 out of 5 stars

Great visit. Stephen ( horticultural expert) helped with sorting garden planters - his plant knowledge was fantastic in selecting the right shrubs to suit. Also joined up to the Dobbies garden club. S... See more

Rated 5 out of 5 stars

This was my first visit to Dobbies, Lisburn and thanks to Stephen I will return. Stephen was knowledgeable, helpful and patient. When I explained what type of coverage I needed Stephen knew exactly wh... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Richard Nelson Warehouse, Strawberry Hill, Saintfield Road, BT27 5BE, Lisburn, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

296 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Very disappointed at the restaurant…

Very disappointed at the restaurant managers behaviour. My sister & I had booked for Afternoon Tea as a Birthday treat. When we arrived they could not find our booking! Manager was called and he argued about the time we had booked. There was no-one in the Afternoon Tea area. Completely empty.
He went off to "check" what had gone wrong. He never bothered to come back! Didnt see him again and no apology or explanation. Shocking customer service from this manager. The staff at the till sorted us out - Rebecca and Anya - thank-you! Dobbie's good reputation is being trashed by this useless new manager. The staff were great & that's the only reason I'll return to Lisburn Dobbie's. They received no support from this man - useless.

November 14, 2022
Unprompted review
Dobbies Garden Centres - Lisburn logo

Reply from Dobbies Garden Centres - Lisburn

Hi, Thanks for your review. I am sorry to hear about your disappointing experience on your recent visit to your local restaurant. I have sent you a request for some more information, so I can forward your feedback to the relevant management tea. Best wishes, Karen

Rated 5 out of 5 stars

Brilliant garden centre

Brilliant garden centre, good choice of plants seeds and bulbs. Christmas decorations and trees are beautiful. Can never go in the store and leave with nothing, always buy more than what I went in for.

November 9, 2022
Rated 5 out of 5 stars

Was not looking for anything in…

Was not looking for anything in particular but on perusing around the store I bought some items from the gardening department, then used the restaurant. On paying for my purchases, I needed to renew my membership. Everything very efficient and as always, staff pleasant. Its a good store,

September 29, 2022
Rated 5 out of 5 stars

Enjoyable

My wife and I recently visited Dobbie's garden centre in Lisburn and had my birthday coffee and scones and as usual was up to its high standard.
Michelle makes beautiful Cappuccino coffees, and is always pleasant and cheerful, even under pressure.

October 3, 2022
Rated 5 out of 5 stars

Helpful knowledgable staff

Had a lovely fruit scone and coffee. Was very tempted by breakfast but was strong!! Bought some Autumn into winter plants. Staff were very knowledgeable and helpful.

October 4, 2022

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