Dobbies Garden Centres - Lisburn Reviews 296

TrustScore 3.5 out of 5

3.7

Richard Nelson Warehouse, Strawberry Hill, Saintfield Road, BT27 5BE Lisburn, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Lisburn store: Queue for the restaurant was very long and staff were rude. I took my son to soft play and was disgusted at how dirty the place was. All of the free tables had dirty dishes on them, the... See more

Company replied

Rated 5 out of 5 stars

I visited your Lisburn store on 29th October and once again i got excellent customer service from Stephen, a real horticultural expert. He is always so helpful and full of advice. My husband and I hav... See more

Rated 5 out of 5 stars

Great visit. Stephen ( horticultural expert) helped with sorting garden planters - his plant knowledge was fantastic in selecting the right shrubs to suit. Also joined up to the Dobbies garden club. S... See more

Rated 5 out of 5 stars

This was my first visit to Dobbies, Lisburn and thanks to Stephen I will return. Stephen was knowledgeable, helpful and patient. When I explained what type of coverage I needed Stephen knew exactly wh... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Richard Nelson Warehouse, Strawberry Hill, Saintfield Road, BT27 5BE, Lisburn, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

296 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love this shop

Love this shop. Beautifully laid out - the garden centre is immaculate. Staff go above and beyond to be helpful, friendly and informative.

October 1, 2022
Rated 2 out of 5 stars

Very Poor Quality

So my wife and I "loved" having a coffee and cake day out at Debbie's on a Sunday. However the food standard, cake selection, choices and the quality has fallen dramatically over the last 6 months.
We went last Sunday and this will be the very last time.
So so sad

September 4, 2022
Dobbies Garden Centres - Lisburn logo

Reply from Dobbies Garden Centres - Lisburn

Hi, Thanks for taking the time to leave your review. I am sorry to hear that you were unhappy with your recent visit to our restaurant. I have passed your feedback to the restaurant management team to bring this to their attention. They will be able to look into this and make any changes necessary for the future. Best wishes, Karen

Rated 3 out of 5 stars

VERY DISAPPOINTED!!

Got email advertising 2 packs of 20 plants for £10 so went very nxt day but cudn't find them. NOBODY in the plants nd outdoor area to ask! Girl at checkout wasn't aware of the offer so called for anthr member of staff who didn't arrive. Wasted journey! On plus side we did njoy a very nice lunch nd free coffee but was still very disappointing. The 3 stars were for the restaurant only! Why advertise things that aren't in stock. Not the first time this has happened to us!

September 27, 2022
Rated 4 out of 5 stars

Cafe/restaurant

Always lovely to go to dobbies. Always a queue at the cafe/restaurant it’s so so slow people make comments about this I can hear them remark while waiting, it’s a nice day out and most people like myself want to sit down with a cuppa someone needs to sort.

September 20, 2022
Rated 4 out of 5 stars

Provision of cream scones

On arriving at Dobbies my friend and I always go and have a coffee and cream scones . On this occasion there was none on display at the counter . I had to ask one of the assistants if there was any available , she said she could go and make up two scones for us . It was after 2 pm in the afternoon when they should have been on display .

August 27, 2022
Rated 2 out of 5 stars

Very poor scones

We were Very disappointed in the scones yesterday morning, we love a cherry scone but they were so flat you would have found it difficult to split it in two. We ended up buying a plain scone…..it was alright. There used to be pancakes & they were really good but haven’t seen them recently. By the way we called in a few weeks ago on a Monday & there were no scones, the girl at the coffee machine informed us that was no one to bake scones on a Monday. Very strange.

September 21, 2022
Dobbies Garden Centres - Lisburn logo

Reply from Dobbies Garden Centres - Lisburn

Hi, Thank you for taking the time out of your day to leave your review. I am sorry to hear that you were unhappy with your recent visit to our restaurant. I have passed your feedback to the restaurant management team to bring these issues to their attention. They will be able to look into these issues and make any changes necessary. Best wishes, Karen

Rated 3 out of 5 stars

Restaurant is really not good

Restaurant is really not good. Nice staff. But I had wanted coffee & scone or nice tray bake. No scones & no nice or suitable things to eat. Went to grocery part of shop to buy a packet of biscuits to eat with coffee. I love rest of shop & like loyalty card. Gr8 value. I hear so many complaints about restaurant/ canteen. It needs a make over.

September 20, 2022
Rated 5 out of 5 stars

Fabulous Acers

Visited today and brought two acer plants Stephen was extremely helpful giving us advice on how to take care of the plants. Delighted with our purchases and the friendly knowledgeable staff😊

September 18, 2022
Unprompted review
Rated 1 out of 5 stars

Disappointed that you don’t roll over the coffees

I’m very disappointed that you don’t roll over the coffees from one month to the next

September 12, 2022
Dobbies Garden Centres - Lisburn logo

Reply from Dobbies Garden Centres - Lisburn

Hi Andrea, Thanks for taking the time to leave a review. Unfortunately the 2 monthly hot drinks have always been monthly and are not available to roll over to the next month - Jemma

Rated 4 out of 5 stars

Prices are noted to be increased

Prices are noted to be increased, given that we are facing a real tightening of our purse strings this current year. We are in our 70 “s But still are visits to your N Ireland garden centre, is very enjoyable, staff are very helpful.

September 7, 2022
Rated 5 out of 5 stars

Helpful and pleasant staff

Staff in the restaurant carried my laden tray to the outside eating area, leaving me to collect the cutlery and condiments after I’d paid.
Great service with a big smile,

September 6, 2022
Dobbies Garden Centres - Lisburn logo

Reply from Dobbies Garden Centres - Lisburn

Hi, thank you for your lovely review. We look forward to seeing you in store again soon. Thanks – Lucy

Rated 5 out of 5 stars

I spent 2 hours in Dobbies

I spent 2 hours in Dobbies, Lisburn and can report that the store was well merchandised with a very large range of products to choose from. Staff were helpful,friendly and available when needed.
Happy to recommend the store to others.

September 3, 2022
Rated 3 out of 5 stars

My family and I had an afternoon tea…

My family and I had an afternoon tea yesterday to celebrate our birthdays.
Pleasant service , the sandwiches were very thick and the bread definitely not fresh ( ends quite hard ) the fresh cream was not served in a ramekin dish but a bun case but scones were pleasant. The tray bakes came cut up but felt like they'd been sitting out like that for a time .Most definitely not the experience I had been told about by friends. Nice enough but did not fulfill my expectations.

August 24, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look