Dobbies Garden Centres - Marple Reviews 333

TrustScore 2 out of 5

2.0

Marple, Dooley Lane, SK6 7HE Otterspool, Cheshire, GB


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See what reviewers are saying

Rated 1 out of 5 stars

As a regular visitor to Dobbies until December last year I was shocked to read the reviews about the food there. That was until yesterday. Hubby and I visited gor breakfast, arrived before 10.30am... See more

Rated 1 out of 5 stars

Dobbies Marple .. Mother’s Day … basic breakfast .. what a rubbish experience! Poor service No cutlery Lack of choice / sold out Cobwebs above eating area Average food / fairly cold This... See more

Rated 5 out of 5 stars

My first visit to Dobbies Marple was very positive. A wonderful selection of house plants, the best Ive seen. Particularly impressed by the size of the outdoor plant section, so much choice and everyt... See more

Rated 5 out of 5 stars

garden centre has improved massively over last three years plant selection and healthiness now really good. Joining the club a real bonus having a cup if coffee after shopping makes it eirth the visit... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Marple, Dooley Lane, SK6 7HE, Otterspool, Cheshire, United Kingdom

2.0

Poor

TrustScore 2 out of 5

333 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I came to buy plants and was hoping to…

I came to buy plants and was hoping to get some Night Scented Stock. I was told that they were not in yet.I asked a member of staff how I could find out they were available as I commented that the telephone system is nothing short of useless. There is not an option to speak to a membor staff about plants etc so I chose the customer service option and after ringing a few times you get the sames choices again. Very frustrating. This very helpful man gave me an email address instead. The plants I bought are great and got some bargains and saved £14

May 5, 2022
Rated 5 out of 5 stars

First time I’ve visited this branch

First time I’ve visited this branch, clean and tidy. Large range of plants which all looked healthy. Bought lots and signed up for a Dobbies membership card. Looking forward to visiting again. Spent a fortune on beautiful plants and flowers for our garden.

May 3, 2022
Rated 1 out of 5 stars

Every time we go we want to go to have…

Every time we go we want to go to have a breakfast in the cafe, there is always a sign up saying due to unfortunate circumstances we are only serving hot drinks and cakes today, in future I think we will go to notcutts for food, and then get plants from there, we was not the only people walking out.

April 24, 2022
Dobbies Garden Centres - Marple logo

Reply from Dobbies Garden Centres - Marple

Hi,

Thanks for your rating, I am sorry to hear this.

Please email our customer service team and our team and will be happy to help resolve this.

Best wishes
John

Rated 5 out of 5 stars

Great plants with loads of choice

Great plants with loads of choice. We got an offer on some roses and bought some really healthy plants. We also enjoyed a coffee and cake each through the Dobbies Garden Centre membership scheme. Would definitely recommend a visit if you enjoy gardening!

April 20, 2022
Rated 3 out of 5 stars

There was no cooked food available

There was no cooked food available. As a regular visitor to the store, this has not been the first time this has happened! This by no means a reflection on the management or staff, who are working hard to keep customers like me on board. However, it is apparent that a little more effort from those at the top of the Dobbies empire need to take responsibility for the issues at this store and particularly the restaurant. It needs a complete overhaul and staff given a decent package.

April 19, 2022
Rated 5 out of 5 stars

replacement plant

Took a plant back as it fell apart when replanting
The helpful staff at Marple dobbies just replaced it straight away
Many thanks

April 17, 2022
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Reply from Dobbies Garden Centres - Marple

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes

Rated 5 out of 5 stars

Very chatty and friendly young lady on…

Very chatty and friendly young lady on the till

April 14, 2022
Dobbies Garden Centres - Marple logo

Reply from Dobbies Garden Centres - Marple

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes

Rated 4 out of 5 stars

Great central meeting point

Great central meeting point, enjoyed a coffee and cake. Had a leisurely stroll around the garden centre and purchased some bedding plants. Staff knowledgeable and pleasant.

April 14, 2022
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Reply from Dobbies Garden Centres - Marple


Hi

Thanks for the 4 stars!

We hope to see you back in-store again soon.

Best wishes

Rated 5 out of 5 stars

Cashier person was fantastic

Cashier person was fantastic. She knew what I wanted and processed it efficiently.
I did not need to repeat the order and ir went very smoothly. She even asked if I needed help getting the items in the car which nobody else has done. I wish I had taken her offer as I did struggle.

April 13, 2022
Dobbies Garden Centres - Marple logo

Reply from Dobbies Garden Centres - Marple

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
John

Rated 5 out of 5 stars

Great place, something for everyone!

Great variety of goods. Plants, gifts, toys. Cafe really good , if somewhat slow when busy! Childrens soft play an added bonus! Plus the lovely train ride. Something for everyone .

April 12, 2022
Dobbies Garden Centres - Marple logo

Reply from Dobbies Garden Centres - Marple

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
John

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