Dobbies Garden Centres - Morpeth Reviews 537

TrustScore 4 out of 5

4.1

Heighley Gate, NE61 3DA Morpeth, GB


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Rated 1 out of 5 stars

Visited today to use the soft play snd restaurant as well as look around. Restaurant was really busy but also very messy, dirty tables floors and extremely dirty chairs,which completely put us o... See more

Rated 5 out of 5 stars

Lot of updating done since my last visit (1 year ago +) and looks like more to come. Fewer concessions at the moment but still ones I like to shop in - Cotton Traders, The Works, Pavers. Restaurant st... See more

Rated 3 out of 5 stars

I wanted to buy wild bird food as I was getting really low on supplies and the birds were feeding more than usual because of the cold weather. Unfortunately, when I got there, there was literally only... See more

Company replied

Rated 3 out of 5 stars

Very tired looking. Staff are hard to find for advice and some are more helpful than others. Toilets are a disgrace and only one disabled toilet on one side and I can’t get into the toilet at all... See more

Company replied


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Heighley Gate, NE61 3DA, Morpeth, United Kingdom

4.1

Great

TrustScore 4 out of 5

537 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Asking staff is a gamble

Asking staff is a gamble. Some are nice and helpful, however yesterday I and my partner had a very strange experience when asking a member of the staff here for advice on growing hedges. The woman we asked clearly was making up her advice on the spot and didn't know anything about it, then she started ranting about a neighbour who didn't trim hedges and wouldn't actually answer any questions after that. The most bizarre moment was when she started pointing at a hedge that wasn't even there. I and my partner checked afterwards, we even went round to the other side of the wall that the staff member had been pointing at, and there was no hedge.

September 9, 2022
Unprompted review
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Reply from Dobbies Garden Centres - Morpeth

Hi, Thanks for taking the time to leave a review and I am sorry to hear of your recent experience with the member of staff in our Morpeth store. I will ensure this is fed back to the stores management team to be looked into. Thanks - Jemma

Rated 5 out of 5 stars

Great pet products

Great variety of pet products and helpful staff

September 5, 2022
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Reply from Dobbies Garden Centres - Morpeth

Hi, thank you for your lovely review. We look forward to seeing you in store again soon. Thanks – Lucy

Rated 5 out of 5 stars

Always a pleasant experience

Always a pleasant experience browsing or purchasing . Knowledgeable staff happy to advise and guide the novice gardener

September 1, 2022
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Reply from Dobbies Garden Centres - Morpeth

Hi, thank you for your lovely review. We look forward to seeing you in store again soon. Thanks – Lucy

Rated 5 out of 5 stars

Good choice

Dobbies Morpeth had an excellent choice of plants and planters and very good customer service

August 27, 2022
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Reply from Dobbies Garden Centres - Morpeth

Hi, thank you for your lovely review. We look forward to seeing you in store again soon. Thanks – Lucy

Rated 5 out of 5 stars

Thank you

Thank you. We enjoyed our visit very much! Staff were friendly and helpful .
We even joined Dobbies Club!

August 17, 2022
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Reply from Dobbies Garden Centres - Morpeth

Hi, thank you for your lovely review. We look forward to seeing you in store again soon. Thanks – Lucy

Rated 5 out of 5 stars

Good value, good experience.

Joined the Dobbies club card which has been great, with free drinks and soon birthday cake. Bought a rattan garden set at a very good price.

August 29, 2022
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Reply from Dobbies Garden Centres - Morpeth

Hi, thank you for your lovely review. We look forward to seeing you in store again soon. Thanks – Lucy

Rated 4 out of 5 stars

Wonderful shop with so much choice

Wonderful shop with so much choice. Bought reduced price plants which are now flourishing. Only criticism is a reduced plant came through the till as full price, money was refunded at customer services but this was not the first time this has happened.

August 26, 2022
Rated 5 out of 5 stars

Lovely day put

Friendly welcoming staff. Room to browse and see products properly. Very airy, light and spacious.

August 30, 2022
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Reply from Dobbies Garden Centres - Morpeth

Hi, thank you for your lovely review. We look forward to seeing you in store again soon. Thanks – Lucy

Rated 4 out of 5 stars

As always a great visit

A great atmosphere with plenty of choice of plants and gardening equipment. Staff always very pleasant and helpful and cafe does a great coffee.

August 23, 2022
Rated 4 out of 5 stars

Called in quickly for a plant

Called in quickly for a plant as a gift,disappointed with the range of house plants on offer. A much reduced selection to normal. Generally I am very happy with the selection available and the helpfulness of the staff.

August 23, 2022
Rated 5 out of 5 stars

We visited Dobbies with our daughter…

We visited Dobbies with our daughter and two small Grandchildren Plenty to see for all of us ,even the dog enjoyed herself.Lovely lunch outside,whilst the kiddies enjoyed the slide etc.
We bought some lovely plants ,plus a goody each for the children.We decided to join the club there and then ,so even got our %off all our buys .I'm disabled but plenty of room to manoeuvre my scooter.
We'll definitely be back as we're not too far away Especially for our Coffee and Cake !!

August 22, 2022
Rated 1 out of 5 stars

Too many dogs

So many dogs, some of which were quite frightening. We witnessed one dog urinating on the bags of flower bulbs, i would not be happy picking one of those up apart from the toddlers touching it. And there was also dog mess in one of the indoor aisles. Disgusting.

August 22, 2022
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Reply from Dobbies Garden Centres - Morpeth

Hi, Thank you for your review. I am sorry to hear that you were unhappy with the cleanliness of the garden centre on your recent visit. I have passed your points raised to the store management team to bring this to their attention, and they will be able to make any necessary changes. Best wishes, Karen

Rated 4 out of 5 stars

Dobbies Club

Required a base for a parasol & also purchased a couple of items for garden maintenance. Dobbie's Club members so enjoyed a cup of tea in the restaurant. Noticed though, that plant & flowers are getting so expensive. Suppose its like prices on everything.

August 19, 2022
Rated 5 out of 5 stars

Excellent as usual

Excellent as usual, found plant we were looking for

August 18, 2022
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Reply from Dobbies Garden Centres - Morpeth

Hi, thank you for your lovely review. We look forward to seeing you in store again soon. Thanks – Lucy

Rated 2 out of 5 stars

Seed potatoes

Purchased pack of seed potatoes - only 7 in pack instead of 8, poor quality. Emailed manager at Morpeth, have had no reply or acknowledgment.

August 16, 2022
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Reply from Dobbies Garden Centres - Morpeth

Hi, Thank you for your review. I am sorry to hear about your disappointing purchase. I have forwarded your comments to the management team to bring this issue to their attention, Best wishes, Karen

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