Dobbies Garden Centres - Morpeth Reviews 537

TrustScore 4 out of 5

4.1

Heighley Gate, NE61 3DA Morpeth, GB


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Rated 1 out of 5 stars

Visited today to use the soft play snd restaurant as well as look around. Restaurant was really busy but also very messy, dirty tables floors and extremely dirty chairs,which completely put us o... See more

Rated 5 out of 5 stars

Lot of updating done since my last visit (1 year ago +) and looks like more to come. Fewer concessions at the moment but still ones I like to shop in - Cotton Traders, The Works, Pavers. Restaurant st... See more

Rated 3 out of 5 stars

I wanted to buy wild bird food as I was getting really low on supplies and the birds were feeding more than usual because of the cold weather. Unfortunately, when I got there, there was literally only... See more

Company replied

Rated 3 out of 5 stars

Very tired looking. Staff are hard to find for advice and some are more helpful than others. Toilets are a disgrace and only one disabled toilet on one side and I can’t get into the toilet at all... See more

Company replied


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Heighley Gate, NE61 3DA, Morpeth, United Kingdom

4.1

Great

TrustScore 4 out of 5

537 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Went to the Morpeth store today

Went to the Morpeth store today. What a fantastic place. An abundance of plants and garden accessories. Also lovely home ware, and indoor plants. Lovely cafe and dog friendly. Staff were super friendly. Thanks to Paul for his advice re garden furniture.

August 14, 2022
Unprompted review
Rated 5 out of 5 stars

An excellent centre

As usual, all your staff were friendly and helpful. We enjoyed eating in the small cafe which was impeccably clean, with tables being cleared and cleaned by the staff promptly. Everything I have bought at your garden centre has been excellent and its quality reliable.

August 8, 2022
Rated 5 out of 5 stars

Breakfast visit

Love coming here went up for breakfast on Tues 2nd of August ,I'm not good at walking so we use the front cafe ,staff are great so was our coffee and sarnies ,,defo worth a visit ,

August 4, 2022
Rated 2 out of 5 stars

poor service

my phone call to your branch stating goods needed to be exchanged resulted in my being given a false name and your customer service staff when returning to the store claiming I must be mistaken.

Assurance the replacement item would be put aside for exchange proved false and no apologise were given for our inconvenience in having to return to exchange the faulty goods.

The only reason a score of 2 is that I managed to find a replacement from your stock.

August 4, 2022
Dobbies Garden Centres - Morpeth logo

Reply from Dobbies Garden Centres - Morpeth

Hi, Thank you for taking the time to write your review. I am sorry to hear about your problems recently, regarding your product and contact with your local garden centre. I have forwarded this issue to the relevant management team to bring this issue to their attention and allow them to look into ways for improvement in the future. Best wishes, Karen

Rated 5 out of 5 stars

Nothing a problem

Always enjoy walking around and looking around Dobbies....... this time we had a question about our Club Card, and the lady we asked took us straight to a till and sorted everything out for us, nothing was a problem

August 4, 2022
Rated 5 out of 5 stars

Happy customer

Always enjoy our visits and lunch in coffee shop. Well spaced out and kept very clean. Wonderful selection of plants and seeds

August 2, 2022
Rated 5 out of 5 stars

Lovely visit to Morpeth

Had a really nice couple of hours here. From the staff in the garden centre that were really helpful to the coffee house to the lady at the till the staff could not have been nicer.

August 2, 2022
Rated 3 out of 5 stars

The restaurant.

When in the garden centre I usually pop into the restaurant for a cuppa normally about 3pm. Although there's always somewhere to sit quite a lot of the tables haven't been cleared from previous customers. This has happened on a few occasions now. The counter service is quick with pleasant staff.

August 2, 2022
Rated 4 out of 5 stars

We popped into Highly Gate Dobbies for…

We popped into Highly Gate Dobbies for a little shopping at Sainsbury’s (concession) and ended up with plants, soil food, a pair of ladies shoes, a pair of men’s shorts and a pizza and garlic bread to cook later after having coffee and a bun in their cafe

July 30, 2022
Rated 2 out of 5 stars

Restaurant supervision.

Saturday morning 23.7.22. No supervisor overseeing main restaurant floor area. Tables not being cleared on cleaned. Dogs being fed and accompanying customers at tables in main restaurant area not just in dog friendly allocated section. Disappointing, far below normal standards. Food satisfactory.

July 25, 2022
Dobbies Garden Centres - Morpeth logo

Reply from Dobbies Garden Centres - Morpeth

Hi, Thanks for taking the time to leave a review and I am very sorry to hear of your disappointing visit to our Morpeth store. I will ensure you feedback is sent to the stores management team, They will look into what went wrong and make the appropriate changes to avoid any repeat in the future. Thanks Jemma

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