Dobbies Garden Centres - Pennine Reviews 238

TrustScore 4 out of 5

3.8

Huddersfield Road, Shelley, HD8 8LF Huddersfield, GB


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Rated 5 out of 5 stars

We have been visiting Dobbies for quite a few years and the staff are always very welcoming and professional. Some of your stock is expensive especially the furniture. And can be purchased at other ou... See more

Rated 2 out of 5 stars

Don’t bother with the cafe Called at the Shelley branch They advertised online two for one scones after 2pm, problem is there’s never any left after 2pm, tried to order toasties and told kitchen clo... See more

Company replied

Rated 1 out of 5 stars

Visited Dobbies Garden Centre Restaurant at Shelley, W.Yorks on a Saturday morning. I fancied coffee & a breakfast, so I joined the crowd of people waiting for attention. After a few minute... See more

Company replied

Rated 5 out of 5 stars

This was my first time visiting Dobbies and I was very impressed. I am a total novice at gardening and asked a worker named Liz for advice. She was very knowledgeable and went round the garden centre... See more


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Huddersfield Road, Shelley, HD8 8LF, Huddersfield, United Kingdom

3.8

Great

TrustScore 4 out of 5

238 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Very clean and tidy

Very clean and tidy. Very well stocked with a good choice of items to purchase. Also, nice and warm inside which makes browsing so much better.

November 8, 2022
Rated 2 out of 5 stars

Just been to Dobbies for breakfast what…

Just been to Dobbies for breakfast what a joke worst breakfast ever which has just cost me £20 when it finally arrived dried up bacon dried up fried egg utter rubbish

October 23, 2022
Unprompted review
Dobbies Garden Centres - Pennine logo

Reply from Dobbies Garden Centres - Pennine

Hi, Thanks for contacting us. I am sorry to hear that you were unhappy with your recent visit to our restaurant. I have sent you a request for some more information, so I can forward this issue to the relevant management team for you. Best wishes, Karen

Rated 4 out of 5 stars

Good value

Needed winter bedding plants and found them at good value with loyalty card and offer

October 5, 2022
Rated 1 out of 5 stars

Cafe that doesn’t want Custom

Rather liked the Cafe at this Garden centre until…. a few weeks ago I went with another couple on a Sunday for a breakfast treat. However on arrival we were told the kitchen was shut apart from light bites, the reason?, the chefs day off 🙈, pretty ridiculous to have a good sized cafe and not be able to service customers, we went elsewhere. Not to be disheartened we revisited today, we arrived a couple of minutes before 11.30 and were immediately told we were to late for Breakfast as it was after 11.30 🙈, both my friends phone and my own showed it was 11.28. Fair enough we left and went elsewhere for three full Breakfasts and three teas, we won’t be bothering with Dobbies Cafe again, the Farmshop cafe we went to had a better Breakfast, staff who wanted to serve and the Bacon and Sausages were awesome. The Managerment at Dobbies needs to get its act together or ship out and let someone who cares take charge.

September 24, 2022
Unprompted review
Dobbies Garden Centres - Pennine logo

Reply from Dobbies Garden Centres - Pennine

Hi, Thank you for your review. I am sorry to hear about your disappointment on your recent visits to our restaurant. I have sent you a request for some more information to allow us to send this feedback to the relevant management team. Best wishes, Karen

Rated 4 out of 5 stars

Very good service

Very good service. Prices ok. Convenient for me as I live a 5 minute walk away!
Think Christmas stuff, arriving in September, is far too early!

September 20, 2022
Rated 1 out of 5 stars

Terrible customer service

We went to the centre and went to the cafe for a coffee and cake. The elderly lady in the cue in front was asking for a cooked breakfast just as a female cook came out and said no more breakfasts. It was still slightly before cut off time and as the customer said she had been waiting in line 10 minutes.
The customer then asked the cook if she could still have a breakfast; she curtly replied ‘well there will be items missing’ so the customer asked ‘what is available’ the cook rudely snapped ‘I don’t have time to talk to you’.

This was terrible customer service! The elderly lady was not in the wrong. The customer then said actually I will leave it due to you been so rude. The cook huffed and puffed then said to another customer ‘this is just what I come for work for on a Sunday morning; to be shouted at’.
Terrible I hope the old lady customer complained. Not good enough and awful to witness.

September 11, 2022
Dobbies Garden Centres - Pennine logo

Reply from Dobbies Garden Centres - Pennine

Hi Mrs Watson, Thanks for taking the time to leave a review and I am very sorry to hear of the terrible customer services you witnessed in our Pennine store. I will ensure this is fed back to the stores management team so they can look into what happened and make sure there is no repeat of this services in future. Thanks - Jemma

Rated 4 out of 5 stars

Visited today

Visited today, garden centre very good, restaurant very disappointing, had a birthday complementary coffee and cake for 2 had coffee and scones, the scone’s looked and tasted awful, and had to pay for the jam and cream, the coffee was nice though

September 12, 2022
Unprompted review
Rated 4 out of 5 stars

Excellent shop with lovely staff etc

Excellent shop with lovely staff etc - my only gripe was that some products did not display the price tags very prominently. I looked everywhere on one of the troughs for a price and could not find it, so ended up not buying it.

September 10, 2022
Rated 5 out of 5 stars

i enjoyed my visit to dobbies and had a…

i enjoyed my visit to dobbies and had a good Brouse round and bought two indoor plants and staff at the till were pleasant helpful

September 10, 2022
Dobbies Garden Centres - Pennine logo

Reply from Dobbies Garden Centres - Pennine

Hi, thank you for your review. I am so glad you enjoyed your shopping experience in store. We look forward to seeing you again soon. Thanks – Lucy

Rated 4 out of 5 stars

‘Builders mugs’ ..no thank you !

Visiting the Garden centre last Saturday we were disappointed to find that in the cafe the usual cup and saucer and teapots had been replaced with ‘builders mugs’ ! These may be ok in a transport cafe but please not in our garden centre cafe. A more refined quality would have been a better choice if we have to have mugs. Also the choice of cake/ buns/scones on a Saturday afternoon is very poor. A nice scone or similar would be a good choice. Never any available ! On a plus side the staff are always pleasant. We do buy plants also !

September 5, 2022
Unprompted review
Rated 3 out of 5 stars

Visited Shelley for coffee and cake at…

Visited Shelley for coffee and cake at 1.45pm yesterday. The cake choice was very meagre, what we had was nice, but portion sizes reduced. A bit disappointed, I could have understood if it had been 4.30pm. I could also have understood the smaller portion sizes had the cake been the same price, but £3.75 seems a bit on the steep side to have a smaller portion too.

August 18, 2022

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