Dobbies Garden Centres - Preston Reviews 369

TrustScore 3 out of 5

3.2

Blackpool Road, Clifton, PR4 0XL Nr Preston, Lancashire, GB


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Rated 4 out of 5 stars

The shop was great, the chap at the till was really good. He was knowledgeable, dealt with my query, nothing was too much trouble, and he dealt with everything speedily. I think his name was Frasier... See more

Rated 4 out of 5 stars

Was pleasantly surprised to see that the store had a good selection of Xmas decorations to rival a nearby competitor. The store was bright and welcoming. We had coffee and a nice cake but the cafe are... See more

Rated 3 out of 5 stars

Visited Dobies near Preston today for the first time. Appalled at state of plants, most suffered from lack of watering, Because pots were dry, many had blown over, but passing staff just ignored as... See more

Rated 2 out of 5 stars

This morning coffee served in cold cups, promised scones freshly baked but the ones we had been frozen. Unable to get a Toastie before 11.30 am, Costa serve them from 7am. Go in find a table, and t... See more

Company replied


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Blackpool Road, Clifton, PR4 0XL, Nr Preston, Lancashire, United Kingdom

3.2

Average

TrustScore 3 out of 5

369 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We had to return a kitchen item which…

We had to return a kitchen item which was faulty the person that served us was very nice and polite as we have never returned anything before as we had never had any problems with anything we have bought from you as we where a bit anxious but soon put at ease

March 9, 2023
Rated 2 out of 5 stars

Tepid coffee in cold cups, just what the doctor ordered

This morning coffee served in cold cups, promised scones freshly baked but the ones we had been frozen. Unable to get a Toastie before 11.30 am, Costa serve them from 7am. Go in find a table, and then back to order and then coffee delivered. Utter nonsense !! Givt it a miss next time for sure.

January 21, 2023
Unprompted review
Dobbies Garden Centres - Preston logo

Reply from Dobbies Garden Centres - Preston

Hi, Thank you for taking time out of your day to leave your review. I am sorry to read of your frustration on your recent visit. I have passed your feedback to the relevant management team to bring this issue to their attention. They will be able to look into these issues and make any changes necessary for the future. Best wishes, Karen

Rated 5 out of 5 stars

Being able to find some bargains

Being able to find some bargains . After an expensive christmas. Always enjoy going to Dobbies usually at Preston, but sometimes at Southport and Derby.
Enjoy our coffee and two for one offers on scones.

January 3, 2023
Rated 4 out of 5 stars

The shop was great

The shop was great, the chap at the till was really good. He was knowledgeable, dealt with my query, nothing was too much trouble, and he dealt with everything speedily. I think his name was Frasier?
The cafe has really nice things, but the tills are so slow, and there's always loads of plates still on the tables. There is an elderly lady on tables and she is fantastic. The whole cafe is frustratingly slow, you are forever queuing.
If only the cafe

December 31, 2022
Rated 5 out of 5 stars

Lovely displays in both Christmas and…

Lovely displays in both Christmas and plant sections. The staff are always nice and friendly. The only thing that is wrong at the Preston site is the smell of bad drains in the ladies toilets. it is always bad even though the toilets are clean..

November 7, 2022
Rated 3 out of 5 stars

A long wait

We went to Dobbies at Preston this afternoon for afternoon coffees at 2.30pm. Disappointed that we had to wait over 30 minute just to get a table even though restaurant didn’t look particularly busy. Tables are not cleared and cleaned quick enough, difficult to find a clean, empty table

November 5, 2022
Rated 2 out of 5 stars

Not the best visit

Not the best visit. There are lots of Christmas and household items plus the normal garden centre products and a small sainsburys.
Unfortunately many of the Christmas items were unpriced. I am disabled and walk with 2 crutches - many aisles and walkways were blocked preventing me from looking properly.
We visited the restaurant and the staff were very brusque, bordering rude. There were staff members wandering round the restaurant area but only 1 till in operation so there was a long wait to pay and then an even longer wait for food to arrive.
We've visited this outlet several times before and not had any issues but this visit was far from good.

October 29, 2022
Dobbies Garden Centres - Preston logo

Reply from Dobbies Garden Centres - Preston

Thanks for taking the time for your review. I have passed your comment to the store manager of Preston to make them aware of the price tags not on items and advised about the restaurant. Hope this will resolved before your next visit. Best Wishes Ahmed

Rated 2 out of 5 stars

Trolley and cafe catastrophe

Thought we’d go to do dobbies for a browse round and a coffee.
Didn’t start well as I couldn’t find a trolley that didn’t have a mind of its own, has no one at dobbies heard of WD40?
Then we went for a coffee and cake. That should be easy as that was all they were able to serve at the time, not a problem and it wasn’t very full. Yes there was a problem, several in fact. Most of the tables hadn’t been cleared so we found one with just a couple of cups on it that we could move. So, then I went to the till to order only to be told that there was a half hour wait for drinks!! I didn’t even reply to the cashier as I was so angry I didn’t want to say anything to her as it probably wasn’t her fault.

October 26, 2022
Unprompted review
Dobbies Garden Centres - Preston logo

Reply from Dobbies Garden Centres - Preston

Hi, Thanks for your review. I am sorry to hear about your experiences on your recent visit to our garden centre and restaurant. I have sent you a request for some more information. I will then be able to forward your feedback to the relevant management team for you. Best wishes, Karen

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