Dobbies Garden Centres - SwindonReviews 

210
TrustScore 3.5 out of 5

3.4

Hyde Road, SN2 7SE Stratton St Margaret, Wiltshire, GB


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Rated 5 out of 5 stars

Visited the Swindon branch. Had lunch in the cafe which was very good value - large portions and very tasty toasted sandwiches which came with a nice side salad. Staff were very efficient and friendl... See more

Rated 5 out of 5 stars

Took my granddaughter to see Santa with the elves yesterday What a fantastic experience, the elves were lovely and Santa was so friendly , they chatted and laughed , nothing was rushed We took a... See more

Rated 1 out of 5 stars

I appreciate it was busy but disgusting service at the Dobbies at Stratton Swindon. We were left 15 minutes waiting to be served people who came in after me got served before we did a female e... See more

Company replied

Rated 2 out of 5 stars

Service pretty slow, cannot understand why dogs are allowed in the restaurant. On Saturday a dog did a large poo right in the middle of the Swindon branch cafe. Disgusting for people eating and drin... See more

Company replied


Company details

  1. Garden Center

Written by the company

Dobbies has been the home of gardening for over 150 years. You can trust us to provide quality products, expert advice and inspirational ideas for you outdoor space, whatever size it may be. But it's not all about the greenery. At your local Dobbies, you'll find all you need for your home and garden, plus delicious food and drinks in our restaurant. Visit www.dobbies.com to find out more.


Contact info

  • Hyde Road, SN2 7SE, Stratton St Margaret, Wiltshire, United Kingdom

3.4

Average

TrustScore 3.5 out of 5

210 reviews

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1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(210)

391 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice and well organised store

Very nice and well organised store, fine collection of plants with an excellent Orchid display

April 11, 2022
Dobbies Garden Centres - Swindon logo

Reply from Dobbies Garden Centres - Swindon

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
John

Rated 5 out of 5 stars

I had excellent service from all the…

I had excellent service from all the staff on my visit. In the garden centre staff was on hand to help me and offer advice on the plants I was purchasing - he couldn't have been more helpful.
The staff at the till were very friendly and extremely helpful as well

April 11, 2022
Dobbies Garden Centres - Swindon logo

Reply from Dobbies Garden Centres - Swindon

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you found what you were looking for and enjoyed your visit and hope to see you again soon.

Best wishes
John

Rated 5 out of 5 stars

Excellent service

Excellent service , changes to the store set up is such an improvement. My plants have always been in good health .

There is currently no where to purchase water / marginal plants at the store in Stratton.

April 11, 2022
Dobbies Garden Centres - Swindon logo

Reply from Dobbies Garden Centres - Swindon


Hi

Thank you for the excellent review and for 5 stars!

We hope to see you again soon.

Best wishes
John

Rated 2 out of 5 stars

I recently had the unfortunate…

I recently had the unfortunate experience in visiting your Stratton branch. To quote " all fur coat and no knickers " . I wandered round the shop hoping to find staff to help. I eventually saw 3 chaps busy unloading compost. Wandered in the shop again ( perhaps thi is hide and seek ) still no one. Chap of compost of unloading, can you help, looking for ... another customer told me where it was. I asked about other products, staffing etc told we have a staff shortage. We don't have that, too early. I spent £65. but would have spent more of if I had received a modicum of service. I will try again even though I travel from the other side of Swindon, passing other centres. I would suggest that you get your at together, is the management scared of serving or helping in staff shortage times.
I will try again.

April 8, 2022
Dobbies Garden Centres - Swindon logo

Reply from Dobbies Garden Centres - Swindon

Hi

Thanks for your rating.

I will pass this feedback to our management team.

Sorry for any inconvenience caused.

Best wishes
John

Rated 5 out of 5 stars

I got exactly what I went for . . . . .

I visited wanting to buy two specific shrubs and managed to get both, so was very pleased. The garden centre was very clean and tidy, the plants all looked very healthy and the staff were happy to answer questions and point me in the right direction. Will definitely be visiting again.

March 17, 2022
Dobbies Garden Centres - Swindon logo

Reply from Dobbies Garden Centres - Swindon

Hi

Thank you for the excellent review and for 5 stars!

I'm delighted you enjoyed your visit and hope to see you again soon.

Best wishes
Liz

Rated 4 out of 5 stars

Usually totally happy with visit to…

Usually totally happy with visit to Dobbies. On this occasion I wanted to use a gift card to pay for purchase but assistant was unable to get card to scan. Love the store and merchandise.

March 11, 2022
Dobbies Garden Centres - Swindon logo

Reply from Dobbies Garden Centres - Swindon


Hi

Thanks for the 4 stars! We hope to see you back in-store again soon.

Please email us at customer.service@dobbies.com if you wish to raise anything further.

Best wishes
Liz

Rated 5 out of 5 stars

Love Dobbies

Lovely and relaxing. Love the variety of garden supplies and gifts for everyone. Enjoyed lunch in the restaurant.

March 3, 2022
Rated 1 out of 5 stars

We went to the restaurant first to have…

We went to the restaurant first to have coffee which are free with my dobbies gold card only to be asked for payment. As I have not used the monthly allowance much all year I was not amused I have complained to dobbies and have heard nothing so will not be visiting them again

January 27, 2022
Rated 5 out of 5 stars

Beautiful presentation

On entering this garden centre, it's beautifully presented. The staff are helpful and the selection of plants and other sections is plentiful and good. It's always a pleasure to visit.

January 19, 2022
Rated 3 out of 5 stars

We had to wait far too long for our…

We had to wait far too long for our food. And a customer came in well after us but got their food before us. Nothing wrong with the food when it eventually came. I forgot to use my Dobbies card. It would of helped if the young lady who served us ask if I had a card but she didn't! So I have lost out on my points!

January 14, 2022
Rated 5 out of 5 stars

Super service

I went to meet a friend for breakfast and as always the staff are super friendly and the service great. We then looked around the main shop and it all felt warm and full of Christmas cheer. Shopping and a full tummy completed.Thank you Swindon

December 8, 2021

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