From start to finish when purchasing my CB125F Jae made the whole process very easy and relaxed. Even when I had to delay collection of my bike they were cool. Great customer service and friendly staf... See more
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Review summary
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I’ve had great experiences with Dobles Motorcycles. The staff are very helpful, especially Ian and Paul. I changed a bike there, bought a scooter for my son, and now I’ve purchased a new bike fitte... See more
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Doble made it so easy to purchase a motorbike, gave me a fantastic price for PX. Bike was delivered and is amazing. Runs like a dream, no faults, and in excellent condition for the year. Would definit... See more
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Approached Dobles for a test ride on a used ST1300 Pan. The day came and the Pan was ready with new tyres and all whistles working. After the ride, and not forgetting the amazing customer service, th... See more
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Company details
- Honda Dealer
- Motorcycle Dealer
- Motorcycle Equipment and Accessories Store
- Motorcycle Parts Store
- Motorcycle Shop
- Used Motorcycle Dealer
Written by the company
Doble Motorcycles is a family owned business and three time winners of Motorcycle News Dealer Of The Year award. We are constantly striving to exceed our customer's expectations and offer nationwide delivery of all our new and used motorcycles plus clothing, accessories and an aftersales service that is unparalleled. Home of dobledirect.co.uk, your online shop for motorcycle clothing and accessories. 2024 and 2025 Auto Trader Highly Rated Dealer for our customer service. 2023 and 2024 Honda supersport dealer of the year.
Contact info
1 Dobles Close, CR5 2EZ, Coulsdon, United Kingdom
- 020 8668 8851
- sales@doble.co.uk
- www.doble.co.uk
4.8
Excellent
597 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Doble Motorcycles
Thanks Paul 👍
Poor Management & Communication
I initially purchased my new bike from Doble Honda in Feb 26 as part of a part exchange (PX). The Sales Team (Paul Styles) was keen, proactive & conscientious initially, which very much impressed me to be honest. There was a caveat in that I had to wait until circa 20 Apr 26 to have my new motorcycle delivered (at additional cost).
By the end of Apr 26, I’d heard nothing so I phoned Doble Honda Sales where I was told they would endeavour to find my Vehicle Sales Order (VSO) & get back to me. The Business Manager (Rob May) did eventually get back to me explaining my bike had now arrived & that they would deliver it to me in May 26.
During the PX delivery, I noticed that my new bike had the wrong seat (black not tan-brown) & the VRN plate was in a poor-quality state (see photos). The delivery team (Larry +1) assured me that my correct seat would be sent out the very next day, as per the VSO (tan-brown). After inquiring again later on with the Business Manager via email for some clarity as to whether this action had occurred, I heard nothing back so I liaised with the Sales Team via email where I was eventually apologised to for the bike not being as per my VSO (poor quality of VRN plate & wrong seat). They also explained that replacement seat could not be sourced for maybe a couple of weeks or so, by which time I’d felt totally let down & frustrated.
In the end, I ended up paying well above the RRP for a bike that did not meet the agreed VSO & consequently, purchasing a ‘quality’ VRN plate & ‘aftermarket sales’ seat myself.
Issue; throughout this whole process, I felt I was always the one chasing for things to get done & whilst you’ll hopefully get there in the end, without chasing the whole process would’ve taken even longer & I would’ve still ended up with a suboptimal bike that didn’t meet with the agreed VSO. I guess what I’m surmising is that Doble Honda are very quick to sell you vehicles but not so good at after sales management & communication? This is considerably disappointing because I’m not one to give negative views, but in this instance, it deserves one.
May 7, 2026
Unprompted review
Reply from Doble Motorcycles
Thank you for taking the time to leave such detailed feedback. We’re sorry to hear that your experience did not meet your expectations and appreciate the opportunity to respond. When you first raised this matter with us last week, Paul endeavoured to contact you by phone to discuss your concerns however you requested that all communication was via email and have since posted your reviews.
It’s great to hear that your initial dealings with Paul left a positive impression. However, we understand that frustration developed as communication became more difficult during the later stages of the process.
While we acknowledge there were delays and some issues in resolving the concerns raised, communication unfortunately became fragmented at times due to multiple email chains being sent to different members of staff simultaneously. This created some internal confusion regarding who was actively handling specific points, which contributed to slower responses than either party would have wanted.
That said, we appreciate that from your perspective the process felt drawn out and required more chasing than should have been necessary.
We aim to provide a high standard of customer care from initial enquiry through to aftersales support, and we believe this is reflected in the many positive reviews and repeat customers we continue to receive. For that reason, it is disappointing whenever communication issues impact a customer’s experience.
Your feedback has been shared internally so we can review how enquiries and ongoing cases are managed across departments, particularly where multiple points of contact are involved, to help avoid similar misunderstandings in future.
We do appreciate you bringing these matters to our attention and hope that, despite the frustrations experienced, this provides some reassurance that your feedback has been taken seriously.
No fuss transaction
No fuss transaction, when the extra mile to fit extras I requested, nice bunch of guys that are very knowledgeable.
April 28, 2026
Reply from Doble Motorcycles
Thanks very much Ian and if you need anything else then just let us know.
From initial contact to pick up the…
From initial contact to pick up the team at Dobles have been fantastic, would highly recommend.
April 25, 2026
Reply from Doble Motorcycles
Thanks for the great review and we hope you're enjoying your new bike.
Item as described
Item as described, and delivered on time, and it was well packed, excellent service
May 1, 2026
Reply from Doble Motorcycles
Thanks for the five-star review and if you need anyting else then you know where to find us!
Nice and easy to deal with
Nice and easy to deal with, smooth sales process from start to finish with no unnecessary faffing around.
April 24, 2026
Reply from Doble Motorcycles
Thanks very much! We look forward to helping you out again in the future.
Reply from Doble Motorcycles
Thanks Riaz 👍
Had a great expereance buying a CL500
Had a great expereance buying a CL500. Paul at Dobles gave me a significantly better PX price on my ADV350 than the Honda dealer who I bought it from new and had serviced. There was such a significant differance it would have been pointless going back to see if they could match the cost. Also Paul works at night. I got a PX price at 8.30pm spoke on the phone at 9pm and by 9.30pm I'd put a deposit down. Give them a try what have you got to lose. Brilliant service would recomend Doble all day long. Thank you to Paul and Rob who kept me up to date via phone and email on the progress of the purchase and phone on the days they said they would. Cheers. Neal
April 26, 2026
Reply from Doble Motorcycles
Thanks for taking the time to leave us such great feedback Neal. It was a pleasure to help you out and if we can assist with anything else then just let us know.
The product I wanted
The product I wanted, at a great price, delivered very quickly, free postage and very well packed.
April 30, 2026
Reply from Doble Motorcycles
Thanks and please let us know if you need anything else in the future.
Reply from Doble Motorcycles
Thanks very much for the great review.
Good company to deal with…
Good communication regarding state of my order and delivery status.
April 29, 2026
Reply from Doble Motorcycles
Thanks very much and please let us know if we can help with anything else.
Very good service
Very good service. Replied to my question on ETA so no issue with communication. Would use again.
Updated from 4 to 5 stars as an error on my part.
April 28, 2026
Reply from Doble Motorcycles
Thanks Paul and I appreciate you updating the score to five-stars. We look forward to assisting you again in the future.
Reply from Doble Motorcycles
Thanks Peter 👍
Arrived in perfect condition
Arrived in perfect condition, and quickly. Really happy & hope to use again soon. Happy to recommend.
April 30, 2026
Unprompted review
Reply from Doble Motorcycles
Thanks for the great review and we look forward to helping you out again in the future.
Reputable firm you can trust
Well known company that you can trust that bits you buy will be off good quality and fitt your bike perfect
April 18, 2026
Reply from Doble Motorcycles
Thanks very much and we look forward to assisting you again in the future.
Very helpful when I rang and explained…
Very helpful when I rang and explained what would happen to me very clearly delivered bike bang on time as stated
Considering this was 70 odd miles from me I was very impressed
April 17, 2026
Reply from Doble Motorcycles
Thanks for the great feedback and congratulations on your new bike!
Correspondence and general dealings…
Correspondence and general dealings were very prompt, efficient and professional.
April 13, 2026
Reply from Doble Motorcycles
Thanks very much!
Bought a Honda branded T shirt
Bought a Honda branded T shirt for my son.
Item was as described and of good quality.
Ordering through Doble’s was easy and delivered quickly.
April 24, 2026
Reply from Doble Motorcycles
Thanks Peter and if you need anything else then just let us know.
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