The X-ADV is a very different machine to anything I’ve owned before so being able to test ride was extremely important. Ian was really easy to deal with I can’t remember the guys name that did the han... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve had great experiences with Dobles Motorcycles. The staff are very helpful, especially Ian and Paul. I changed a bike there, bought a scooter for my son, and now I’ve purchased a new bike fitte... See more
Company replied
Approached Dobles for a test ride on a used ST1300 Pan. The day came and the Pan was ready with new tyres and all whistles working. After the ride, and not forgetting the amazing customer service, th... See more
Company replied
From start to finish when purchasing my CB125F Jae made the whole process very easy and relaxed. Even when I had to delay collection of my bike they were cool. Great customer service and friendly staf... See more
Company replied
Company details
- Honda Dealer
- Motorcycle Dealer
- Motorcycle Equipment and Accessories Store
- Motorcycle Parts Store
- Motorcycle Shop
- Used Motorcycle Dealer
Written by the company
Doble Motorcycles is a family owned business and three time winners of Motorcycle News Dealer Of The Year award. We are constantly striving to exceed our customer's expectations and offer nationwide delivery of all our new and used motorcycles plus clothing, accessories and an aftersales service that is unparalleled. Home of dobledirect.co.uk, your online shop for motorcycle clothing and accessories. 2024 and 2025 Auto Trader Highly Rated Dealer for our customer service. 2023 and 2024 Honda supersport dealer of the year.
Contact info
1 Dobles Close, CR5 2EZ, Coulsdon, United Kingdom
- 020 8668 8851
- sales@doble.co.uk
- www.doble.co.uk
4.8
Excellent
607 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good company to deal with…
Good communication regarding state of my order and delivery status.
April 29, 2026
Reply from Doble Motorcycles
Thanks very much and please let us know if we can help with anything else.
Very good service
Very good service. Replied to my question on ETA so no issue with communication. Would use again.
Updated from 4 to 5 stars as an error on my part.
April 28, 2026
Reply from Doble Motorcycles
Thanks Paul and I appreciate you updating the score to five-stars. We look forward to assisting you again in the future.
Reply from Doble Motorcycles
Thanks Peter 👍
Arrived in perfect condition
Arrived in perfect condition, and quickly. Really happy & hope to use again soon. Happy to recommend.
April 30, 2026
Unprompted review
Reply from Doble Motorcycles
Thanks for the great review and we look forward to helping you out again in the future.
Reputable firm you can trust
Well known company that you can trust that bits you buy will be off good quality and fitt your bike perfect
April 18, 2026
Reply from Doble Motorcycles
Thanks very much and we look forward to assisting you again in the future.
Very helpful when I rang and explained…
Very helpful when I rang and explained what would happen to me very clearly delivered bike bang on time as stated
Considering this was 70 odd miles from me I was very impressed
April 17, 2026
Reply from Doble Motorcycles
Thanks for the great feedback and congratulations on your new bike!
Correspondence and general dealings…
Correspondence and general dealings were very prompt, efficient and professional.
April 13, 2026
Reply from Doble Motorcycles
Thanks very much!
Bought a Honda branded T shirt
Bought a Honda branded T shirt for my son.
Item was as described and of good quality.
Ordering through Doble’s was easy and delivered quickly.
April 24, 2026
Reply from Doble Motorcycles
Thanks Peter and if you need anything else then just let us know.
Easy to order with fast delivery
Always easy to order and fast delivery. The item is well packaged and well priced for a genuine part. I would always recommend to fellow riders.
April 16, 2026
Reply from Doble Motorcycles
Thanks for your kind words and feel free to get in touch if we can help with anything else.
Useless
Useless, my bike went in for a recall but came out completely fu#ked
Broke down on the way home, got recovered- back in the workshop realised there were bolts missing, lights been removed and put back the wrong way round, and cables cut.
Would never go back or recommend.
Further more the bike (running fine) went in for a recall but they charged me 2 hours for labour to undo the crash bar and apply WD 40.
So mad- totally fuming
May as well of let my blind nan do the job.
100% incapable
April 24, 2026
Unprompted review
Reply from Doble Motorcycles
Thank you for your feedback. We take all reviews seriously, however it’s important to clarify the circumstances around this visit.
This was the first time we had seen your motorcycle, and it had not previously been maintained by us. On arrival, the bike was in poor overall condition and showed signs of previous damage, including crash bars that had been bent from an apparent drop.
At the time of booking and when the job card was signed on arrival, no running concerns were reported. The work requested related to outstanding manufacturer recalls, including switchgear and wheelie control, and you also advised that the engine management light was illuminated.
Once the motorcycle was on the bench, our technician identified a running issue. The bike had only been ridden into the workshop at this stage, and this concern was clearly documented and communicated via the Electronic Vehicle Health Check video sent to you.
In order to proceed with the wheelie control recall, it was necessary to address the engine management light. You had previously authorised one hour of diagnostic time for this purpose. During this process, it was found that the exhaust valve mechanism (including servo and cables) was seized, and the presence of an aftermarket exhaust may have also been affecting the fuelling of the bike. These components were freed off and the system reset. Following this work, the bike was test ridden and showed improvement, although as your review suggests, there may be an underlying issue requiring further investigation.
To clarify the charges: one hour of diagnostic time included freeing the seized exhaust valve components, carrying out system checks, and fault clearing, along with additional testing. A further 30 minutes was required to remove and refit the upper crash bars so the recall work could be completed, we did not remove the lower bars. Due to their condition, a second member of staff was required to assist with alignment during refitting, and all fixings were reinstalled. The fog lights were re-fitted the same way they were originally fitted, as confirmed by the workshop video on the day.
We would also like to be clear that we did not interfere with any tracker unit or its wiring at any point.
As a courtesy, we also cleaned, lubricated, and adjusted the drive chain, which was found to be dry and in poor condition.
Finally, we are disappointed to read this review, as this is the first time we have been made aware of these concerns. We were not contacted following collection, nor was the motorcycle returned to us for inspection after the reported breakdown. We would always welcome the opportunity to inspect and resolve any issues directly.
If you would like us to further investigate the issue with the motorcycle, please contact us directly.
Prompt delivery and very clear…
Prompt delivery and very clear information as to relevance to which specific model - really important information that is often overlooked
April 21, 2026
Reply from Doble Motorcycles
Thanks for the great feedback and if you need anything else then just let us know.
Supported by the Doble team to buy my…
Supported by the Doble team to buy my first bike, to hesitate and not know what I want, then to find insurance at a price I could afford.
Special mention to Mike for staying on the phone for ages and supporting me through concerns.
No hard sell.
Delivery guy was great, in close contact, knew what was happening at each step as well as demonstrating the working of my bike and accessories at delivery.
April 13, 2026
Reply from Doble Motorcycles
Thanks for the fantastic review Robyn and we hope you're enjoying your new bike.
Painless purchase...
Painless purchase all done in one evening.
Great team to deal with, really friendly.
April 21, 2026
Reply from Doble Motorcycles
Thanks Malcolm and please let us know if you need anything else.
Part exchanged my bike for a new…
Part exchanged my bike for a new scooter, I was ones again given a great deal and excellent service ,
I highly recommend Doble Motorcycles.
October 24, 2025
Reply from Doble Motorcycles
Thanks for the great feedback John and we look forward to seeing you again soon.
My buying experience was quite…
My buying experience was quite straightforward I found the sales process quick and simple the finance part of it was easy they delivered as agreed my only negative was no follow up to ask about the bike or any other issues
April 8, 2026
Reply from Doble Motorcycles
Thank you for your feedback, Susan. We're really pleased to hear that you found the buying process quick and easy. We appreciate your comments regarding follow-up after delivery, that's valuable feedback, and we’ll use it to improve our service so customers feel fully supported after purchase. We hope you're enjoying the bike, and if there's anything you need then we're always happy to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.